DS
Denis S
Active since Dec 2019
25
Reviews
0
Industries
Reviews
25 reviews13 months ago
Terrible Service – No Follow-Through!
I have been a loyal customer of King Price Insurance, always paying my premiums on time, but the service I have received has been beyond disappointing. When dealing with a third-party claim, I was initially given a date by which they would provide feedback. That date came and went with no update. I then had to chase them down, emailing and calling multiple times, only to be given yet another date. To make matters worse, their legal manager even told me that they had instructed their representative to be in contact with me and provide updates every two weeks. That never happened—unless I emailed or called first. It’s clear that unless you constantly follow up yourself, they will simply leave your case hanging. If they truly cared about their clients, they would make every effort to assist them without requiring endless follow-ups. This experience has made me seriously question whether they value their customers at all. Extremely frustrating and disappointing service!
159 replies
16 months ago
Frustratingly Slow and Unclear Claims Process with King Price Insurance
Disappointing and Frustrating Experience with My Insurance Claim I received a message from my insurance provider that left me feeling extremely dissatisfied with the entire process. The communication states that the turnaround time is "unknown" because it depends on a third party, which already feels like a major delay in getting my claim resolved. Additionally, the agreement they have with Hollard suggests feedback should be provided within 30 working days of sending the necessary documents, but there’s still no clear timeline or commitment beyond that. The most frustrating part was the mention of amended dates on the letter of demand, and that my claim will only be reviewed on the 9th of January 2025. To add insult to injury, if there’s no settlement by that date, they will have to “start escalating.” This feels like a never-ending process of uncer*****y, with no real progress being made. Overall, it's incredibly disheartening to deal with what seems like one story after another, with no resolution in sight. I'm extremely unhappy with the lack of clear updates and the seemingly endless delays. It's hard to feel confident or supported when dealing with an insurance claim that doesn’t seem to move forward, and the response from the company only adds to the frustration. I expected better service and a more proactive approach to resolving the issue.
56 replies
18 months ago
Doing their jobs for them
The claim process went 100% cant fault there. But the legal department what a load of ****. There is no communication from them, i have to keep calling them to find out what is going on. Is it my job to go to the panel beater and get the final invoice. I just can understand why they not doing their jobs. i don't want to name names there but I really think King price should start looking for more competent people to work in the legal department. I also get told they waiting for paper work from claims dep. so i called claims and asked them what is the hold up. they say all docs have been received. 2 months now and still waiting for king price to get my money back from the other persons 3 party.
53 replies
23 months ago
OK Furniture sell empty promises
I called the customer care number 4 times in the last week, but nothing. Last week I went to your OK furniture store in Engcobo. I did a purchase of a JVC 6.2 channel home theater system. After it was delivered to my house in Elliot I returned home on Monday, and noticed the 2 speakers had dents in them, as you see on the attachments. I reported it to the store and told them I am not satisfied with it, and the sound quality is not good. I retuned the system to them in less 4 days. They said they will set it up in store and call me to listen. They called me later and I went. The guy at the store had it connected totally wrong. They had the Sub speaker connected to the amp on the front speaker slot. They had the front speaker connected to the back speaker slot. They had the center speaker connected to the sub spot. When I saw that, I told them it is connected incorrectly and it can cause problem to the amp if they connected it like that. I walked out and requested a cancellation. The staff there doesn’t not know how to operate the stock sold in your store. When I go in the store, they say the SI is not there. Or the manager is at the store room. Today I got told they not going to cancel or refund me until the supplier picks it up and looks at it. Your staff connected the system up incorrectly and I am not prepared to pay for good I’m not 100% satisfied with. I am requesting a cancelation of that purchase and for me to get my refund of R1100.00 I paid. I was prepared even to take a soundbar in its place for it even had better sound than that system, but now. All I am asking for is the cancelation and my refund.
0 replies
23 months ago
Rally motors my hero
Dawie and his team Lize. thanks for your guys outstanding service. I really appreciate you guys going out your guys way to help me and get me the vehicle I wanted. you guys are the best.
0 replies
23 months ago
worst service ever
I don't know if the people that work for African bank knows what they doing. They call for confirmation of employment. I am in the office when they call. Then i receive an sms saying, I'v been declined due to unable to confirm employment. Do they even know how to use a computer or what. Then the consultant tells me i have to now redo the whole process all over again.
53 replies
23 months ago
Give this lady a medal
I went in to Capitec Engcobo branch next to jet. its a petty I never took the consultants name. But the lady who works at station 4, she was so friendly, explained everything so nicely, went out her way to help me on 2 different days. This lady deserves a medal for outstanding work and customer service.
53 replies
24 months ago
Supersonic BEST ISP
If i could give 20stars i would. It was so easy to order and to set it up. I haven't had any down time or connectivity issues unlike my previous ISP. great service.
53 replies
24 months ago
King Price Insurance not for hard working and honest people
Only reason for my 2 stars is because of Brenda working there. She was helpful and assisted me as best as she could, if it was not for her i would of given -20 if a could. My first claim last year for my washing machine was done hassle free even thou it took so long, it was also older than 6 years old. Then my claim for my home theater system this year was declined due to been older that 6 years. Why else do we have insurance. They say be honest, i was. told them what happened, the assessor confirmed it was not deliberate damage or power surge related. i look after my stuff. Now that their system says it is older that x amount of years they don't pay out. So i guess kp will all-ways find a reason not to pay a customer out if their goods/ car or building is over x amount of years. I really cant believe this.
53 replies
36 months ago
Thanks Legaiyenn Morris for you assistance this morning
Thanks Legaiyenn Morris for you assistance this morning. You give me hope and reassurance that I picked right with king price
0 replies
Review Distribution
5 Star
8 (32%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12%)
1 Star
14 (56%)