RR
richard R
Active since Jan 2020
12
Reviews
0
Industries
Reviews
12 reviews48 months ago
Exceptional service - CHANGECARS
CHANGECARS "Beat- my- quote" works and what a fantastic initiative, giving the motor buying public the best deal from a wide dealer base. I shopped around for a new car, selected the brand and got a quote. With nothing to lose I submitted the quote to CHANGECARS and within the hour received acknowledgement and confirmation from CHANGECARS that they would make contact with their highly reputable dealer network that sells the new car I wanted, in order to better the quote. Within an hour, my original quote was bettered. Understandably, the better the initial deal/quote, the less maneuverability there may be but even if the value of the add-on or discount is not significant, the bigger the Win because you will be purchasing from a highly reputable dealership and your buying experience and after sales service will be more memorable ..for the right reasons. Thanks Michael and the CHANGECARS team- you guys are awesome and hopefully others will benefit when they get CHANGECARS to "Beat my quote".
74 replies
49 months ago
Service Excellence- Smart Appliance Centre, Durban
Having recently had a fridge repaired by Smart Appliance Centre and having rated them 5 stars, when my washing machine broke, they were the obvious choice. Simone arranged for the machine to be collected, I received the diagnosis and she efficiently ordered the part, had it fitted, tested and back to me in 100% working order. She is a Star! Bradley's expertise and guidance is 2nd to none and he took the time to explain the reason that caused the original part to fail and was super helpful. Having dealt with 2 separate teams recently, it is apparent that this company takes care to get the right staff to ensure that they continue to be the service company of choice!
0 replies
53 months ago
Medxpress and Discovery incompetent
Medxpress delivers chronic medication but fails to "complete" the order enabling Discovery to award 1000 points to members. Despite me taking this matter up with Discovery who referred the query to Medxpress, Medxpress does not correct their mistakes that have occurred for the last 11 months. When they respond to me they try and deflect by using my reference number for a different matter. Be warned using Medxpress and Discovery.
0 replies
53 months ago
Discovery fails to allocate points
Discovery are not allocating vitality points as they ought to thereby affecting Vitality health level and Discovery Life Rewards. Phoned them to ask them to allocate the 1000 points per year for both my wife and I for managing our chronic conditions and receiving our medication. All they needed to do was "complete" the order after it was despatched. They failed to do this and therefore have not allocated 1000 x 11 months x 2 persons = 22000 points. They sent to medxpress and subsequently informed me that the matter was resolved- this is not correct. Discovery please correct this and pursue this with Medxpress until resolved. I do understand that Discovery Life does not like paying people back a small portion of their premiums but they made the rules and now must adhere to it. ref 836497759
0 replies
53 months ago
eBucks Shop, no delivery and honesty questionable
Bought several items from eBucks shop on 25 Nov 2021. All items were delivered promptly except 1 of the 2 televisions. Despite my following up on 27 Nov, 29 Nov 1 Dec and 4 Dec, the last of my orders (1 tv) is yet to be delivered. After having no success with the call centre staff, I insisted upon speaking to a supervisor on the 4th and reluctantly I was put through. It appeared as if the supervisor was “working from home”, and her explanation for the delay did not make sense to me because I had received other parcels from the eBucks Shop. It appears as if the shop had failed to process my order as they ought to have done. I asked the supervisor for a letter confirming the reasons for the delay and also a copy of the 4 call recordings which I was to receive today. Unsurprisingly, I received no letter and no recordings and my eBucks Shop profile shows that I have “no outstanding orders” and “nothing to track”, so where is my 55 inch TV? The old adage ~ Buyer Beware rings true!
159 replies
64 months ago
MWeb overbilling and under supplying
Paying for 50 mbps however before Jan 2021, speed fluctuates between 9 mbps and normally stabilizes on 25 - 30 mbps. Being overcharged by MWEB, and all they do is blame Link Africa the fibre supplier.
0 replies
64 months ago
Discovery Vitality points and status not updated
My vitality points are not pulling through from 30 Dec (10 days) and therefore Silver status not upgraded to Gold for 2020 and 2021. When I try to ph Discovery Vitality you have to listen to voice messages and once you finally get authenticated the Vitality staff member cuts you off, presumably because they are too busy. Tried their Whatsapp chat but that is an automated system so you don't end up talking to a person rather a robot. It appears as if Discovery has tried to do away with employing people to guide and assist their clients in favour of robots, so there is no personal service. If you don't want your issues resolved by a medical aid, you now know who you should go to.
112 replies
64 months ago
MWeb not supplying the contract agreed speed
MWeb is billing me for a 50mbps line but providing less than 50% of this at best and on occasion as low as 13mbps. The rea**** is dirext from the fibre line that is it is before the router. They have had my query for a week without resolving. Mweb is therefore over charging me, and if you enter into a contract with them they may charge you for every month for something you don't receive, not read nor understand your query and make little or no effort to resolve. Before appointing MWeb as your service provider please consider that you may receive similiar treatment and be expected to pay for something you don't receive.
56 replies
66 months ago
exceptional service
Automarine online store provides great products, price and service. The order arrived the day after I ordered. Zeyn provided service excellence and Automarine kept me updated on each step of the way from the point of order to delivery. Congrats and Thank You Automarine!
56 replies
69 months ago
Discovery Vitality does not respond
Garmin has an alleged ransomware attack. Garmin and Discovery Vitality reassures it's activity tracking watch users that the info on their trackers will pull through and reflect on Discovery Vitality points tracker but this does not accurately occur and goals are subsequently not achieved. Discovery Life policies rebate rewards are affected and rebates on activity trackers through Discovery Vitality not paid out- Look at the alternative brands to Garmin and look for other health providers because one cannot speak to a Discovery Vitality representative- it's all automated responses which is not helpful and does not help the unemployment rate.
159 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)