LJ
Lerato J
Active since Jan 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Great customer service AutoZone head office
I had the pleasure of being assisted by Thabiso from AutoZone head office regarding a refund due from AutoZone Randburg and pay just now, he handled the issue professionally and timeously, ensuring complete resolution.
0 replies
14 months ago
Yassir Express improvement!
My second order with Yassir! communication and delivery time has improved, please look into the missing and incorrect items as its a inconvenience otherwise happy with the service.
71 replies
14 months ago
Month to month contract **** by RAIN!
I requested a cancellation with Rain last year, confirmation of cancellation was never sent, my account is still billing, different amounts each month with 0.00 data usage, I have sent an inquiry which was not answered why is my account still being billed when I cancelled and I am not using the data, this is a month to month contract. why am I being billed.
354 replies
22 months ago
Awesome service online and from the Woodmead branch
Best customer service experienced in a while, ordered my shoes online the delivery was faster than expected, found they were the wrong size call center agent assisted in find a store that has the size I wanted. the staff at Woodmead center branch were more than glad to assist, they were friendly and assisted with no hassle.
0 replies
22 months ago
Awsome Service online and from Woodmead Branch
Best customer service experienced in a while, ordered my shoes online the delivery was faster than expected, found they were the wrong size call center agent assisted in find a store that has the size I wanted. the staff at Woodmead center branch were more than glad to assist, they were friendly and assisted with no hassle.
0 replies
68 months ago
How can we not help you
It seems FNB is not willing to answer questions, assist or even resolve a query, I have been waiting for call recordings for months now, even the person you keep giving my cases too seems not to care what happens, Malubana, Harvetion keeps being assigned to investigate and each time never comes back to me for a resolution, FNB LIFE AND CARE are just as useless, Does anybody care about customers at FNB? I asked for my contract even now no response
106 replies
76 months ago
fairness, transparency, accountability and reliability not part of fnb code of banking conduct
FNB has a slogan that says HOW CAN WE HELP YOU but they are not able to help you when you need it the most , I am still asking the same questions to your consultants regarding my retrenchment claims since September 2019, you failed to advise on a simple complaints procedure or outcome to my matter, your consultants are always escellating and never bother to assist a client, you expect me to follow procedure but you dont even have the tendency or know how to explain your own procedure to a client, when will I even get a response to "FNB:-) complaint ref 1992256 has been sent to FNB Contact Centre. Complaints null. A consultant will contact you within 24-48 hour" . you a registered FSP but don't abide by the code of banking practice, your consultants are never sure about information and would rather put you on hold till you hang up rather than even trying to get information and advise a customer accordingly, all your facebook teams knows is to advise on escallations and untrue turnaround times.
61 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)