DP
Duncan P
Active since Jul 2009
6
Reviews
0
Industries
Reviews
6 reviews53 months ago
Nespresso Online refund debacle
We ordered some coffee pods from Nespresso online and when they arrived we realised that they were the incorrect size pods. We called and Nespresso advised that they would collect and give us a refund, we assumed this would be to the credit card they had debitted as no mention was made of requiring banking details. They would not exchange them at Nespresso Cresta. Nespresso on line collected them on the 2nd December. We followed up at least 3 times after that and were told a different story each time about why we have not been given the refund. We spoke to a supervisor Monday 13th Dec who promised that the refund would be done on Friday the 17th December after we were told that we were required to provide banking details by email, this was the first time that we were told this. I called on the 21st to ask why we had not recieved the money and we were told it had been done and were promised a copy of the refund? we received some print screen showing something done on the 21st that had no refrence to us and we still have not received the refund. Another company quick to take the money, but not so keen to give the refund as per the refund policy. I believed that all the stars that are used to promote Nespresso meant it was an honourable company, by this treatment I doubt it. Why do we have to fight to get back what is due.
0 replies
57 months ago
Vodacom do not care to resolve issues.
I asked for an upgrade in February and the upgrade would mean that my monthly fee would reduce from R 500 per month to R 250 per month. Vodacom decided that in July they would reduce the amount I was paying but had been debiting me since Feb at the higher rate. I have contacted Vodacom and have been made promises that it would be sorted out. I have also copied the Head Office in all the correspondence. Vodacom believes that if they just ignore you and don't deal with the matter you will eventually give up. I now get no response from the people who were meant to assist and the call center also does not care. I have spoken to controllers who promise to come back and never do. In my opinion Vodacom don't care to resolve any issue that does not benefit them.
212 replies
60 months ago
the Unreliable Reliable Store
I ordered one item on the 27th March, I received a notification of the order and that it would be delivered on the 16th April. On the 17th the courier lodged that it had been delivered on the 17th. I phoned the store and I was advised that it was an error and that it would be delivered by that Friday, I did get through once more and they keep promising to deliver and that it is an issue with the couriers. I am now sure that they are the biggest scammers and that they are just collecting as much money as possible before they shut down. It is the 6th May and they don't answer the phones. I spoke to John Molaoa and he made all the promises. I think this company are just the worst i have ever had the displeasure of dealing with.
0 replies
81 months ago
Ford Trade in Policy appauling
I purchased a New Ford Wildtrack in October 2018 from Ford Hill Street in Randburg. I traded my Isuzu bakkie in and Idid this so that i did not have to go through the pain of selling the vehicle privately and having come backs. The garage did not offer me a great price but I accepted it to eliminate the after sales issues. I received a call from the sales person at Ford asking me about the service records? I have given them the service book, the vehicle was in good condition but it was 19 years old. I said your second hand dealer had inspected the vehicle and taken it for a drive ? I could not believe this and i said to them that they have to be joking, they could not find the service book? I started to get E Toll accounts for the vehicle I had traded in and i called Ford and they said they would sort it out, Ihad to send them a copy of the account. I chased this up for weeks afterwards to get them to pay as i received more accounts and this now included more fees from E Toll. I had to spend time going to Ford on Hill street to ask what was going on. They promised to sort it out. I went back again after getting the 3rd Account and the amount due was R 722- I again went to the garage and insisted they pay the account while I was there and that they take the vehicle off my name. They paid it and again promised to take it off my name. Someone was still driving my old vehicle in March 2019 on my name and Ford had not changed the vehicle registration. I thought that trading it in for R 10,000 less than i could have sold it privately for was going to make it easier for me, well that was not the case. I eventually got them to remove it off my name in late March 2019 I sent the dealer principal an e mail saying that the issue was not acceptable and for all my efforts i wanted a new set of mats for my Ford or something after all my iussues. They simply just ignored my e mails. Basically could not care that i was an unhappy client. I called Ford head office on the 19th August and they said they would investigate and come back to me and gave me a reference, well as you can guess i am still waiting for anything from Ford in response. They said that the dealerships are all independant and they have no say over them. So where does that leave when it comes to consumer protection? we are again out on a limb. So always make sure that you notify The Traffic department if you trade a car in at Ford, they like to just drive the vehicles and rack up e toll accounts for which you have to fight to get paid.
0 replies
91 months ago
Biddulphs removal fraudsters
I had a container with furniture shipped from the UK. The container company which is in the UK uses Biddulphs as their South African Agent. The container arrived in SA and i was patient about waiting for it to be sent by train from Durban to JHB. I had to keep chasing Biddulphs to see where it was all the time, there was absolutely no proactiveness from Biddulphs. When the container arrived in JHB after a week I kept asking when I can expect delivery of the furniture. This was not really forthcoming but finally they did give a day and time after lots of phone calls . Well the day arrived and the time arrived and the container did not. I did get a call to say it had been delayed at the container terminal? Surely they should have cleared the container and organised everything before confirming a time with us? The phone calls went on all day saying its still delayed? and the container arrived at 3pm ? They then had to shuttle the furniture to the house. They knew that they were coming to an Estate so at 6.30 they were locked out and it was now my responsibility to arrange that they were allowed to keep coming in. We had sent them the rules but they made no plans.No Planning at all on their part. By 9 pm they finished bringing the furniture and went home. They were coming at 10 am to unpack. At 11 am they arrived and started to sort of unpack. They left at 1 pm after making all sorts of excuses of why they could not put the furniture back together that had been separated for the trip, eg couches and table tops from tables. They did not even put the knobs back on the doors. They actually did a fraction of what they should have done. We had paid for transportation and unpacking to counter level, so what happened? We did get them in to explain why they did not do it and they made all sorts of excuses. They offered to reimburse for the shuttle fee that I had to pay extra anyway, R 1500-, and R 460- for not unpacking ? So you can charge a fortune for that bit of the move and offer R 460- when you dont perform. Then increase it to R 600- when the client moans? Its insulting . I asked for a letter of apology as well as the refund offered and they refused ? Basically told me that i should take the matter up with the consumer council as they feel that R 600- was a good payment for not unpacking all my things when it arrived and were not prepared to give me a letter apologising for their poor service? They have the worst service and attitude that I have ever experienced with such a large well known company, I would never recommend or use them again. Their management obviously does not care what the outcome is of any issue as I had CC'd managment in all my correspondence with them, they just let me get abused by the staff dealing with the query. So basically they can do what they want and you have no recourse? Some of my furniture had been damaged so I asked about claiming as I had insurance, they said we will send the forms which never happened, I asked and I was then told that I must claim from overseas as that is who the cover is with. I found that in most questions they had no idea. They also keep sending me invoices for the shuttle service that i paid for on the day the furniture arrived at my house, I wish I never had as I will never see that refunded even though they agreed to refund it. They keep saying its a system error. I think its simply no one knows what is going on at Biddulphs. They want me to sign a form to say that R600- is a full and final settlement and that I wont take the matter any further and or report them for their poor shoddy non complaince of the contract they had with me? NEVER USE BIDDULPHS
0 replies
131 months ago
Faulty shocks that they refused to replace
I took VWJetta TDI to VW Hatfield on the 2nd Dec 2014, I complained about noise in the front shocks and bad handling. I left the car for the day and I was told they checked everything and all was fine. This noise continued and on my 2 year 30 000 service which was 6 months later I asked them to look at them again. They again said all fine. I had them tested independently that same day and the tests showed the shocks were faulty. The dealer principal said they don't accept the tests of 3rd parties because the testing stations are crooks? I asked VW H.O to get involved, they sent a technician who also said they were fine. I had another test done and the results were the same as before. I then ordered new front shocks and said I would pay for them myself and have then tested and then refer to the Ombud. VW then agreed to replace them at their cost in July.<br> Anyone reading this who has a VW and feels the shocks are problematic should take their car to someone else to have them tested before relying on VW Hatfield to test them, especially if your car is still under warranty. They will refuse to replace them even if they are damaged. Their statement of number 1 in service is a farce.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)