Active since Mar 2009
8
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Reviews
8 reviews21 months ago
Council "****mer"
Marc gets you to pay and always needs an instant payment so that he can pay the "agent" who apparently does the work at council. After months of payments and promises and non-delivery I asked for a reference number to show that my complaint had actually been registered then silence. No answer to calls, whatsapps or emails nothing
0 replies
30 months ago
Be careful of Discovery Insure
Be very careful of Discovery insure. We had a water leak under our driveway with no evidence. It was only discovered because of the high water billing. The council had done a interim reading so the leak was discovered late. Even with the council rebate for the leak we ended up 49k out of pocket. Discovery repudiated the claim based on small print about the exclusion of galvanised pipes!
131 replies
59 months ago
DRO Trap
I started contributing R800 per month to a DRO v1 in 2008. I was impressed by Discovery’s integration philosophy and decided to maximize it by joining Health, vitality, Insure, Life and Bank. In 2010 I started a business and my income increased substantially so I increased my DRO contribution. By 2016 I was contributing R30,000 per month. My wife joined me in the business, and we decided to get a 2nd DRO for her, and to split our household contribution R15,000 each. We consulted our broker and a Discovery liaison who gladly drew up the servicing quote and the change was made. The next time I checked my online statement, I had been given a R217,000 penalty against my accrued LPO. I was charged an early exit fee of R13,000 and my accrued Fee payback which was only 2 years from being paid was halved. I was shocked and my Discovery liaison was as shocked as I was, he insisted it was a mistake. Turns out you can increase your contribution, but you cannot reduce it without severe penalties. We felt this was unfair because we did not take any business away from Discovery in the transaction. We increased it because we took out new life cover for my wife. We were told that it is the rules, and we were not allowed to reverse the decision. My wife and I continued to contribute to our DRO’s and we currently pay a collective R45,000 because of compulsory annual escalations. Our business has taken a knock from COVID and we can no longer afford contributions at this level. We want to reduce our contributions to R20,000 (R10,000 each) but this will mean a collective penalty to our LPO’s of R715,000 and R51,300 early exit fee, so we are completely trapped. We have 22 years to retirement; with the compulsory escalations our contributions will become completely un-affordable. We are completely disillusioned by this because had I not increased my contributions from the initial R800/month I would not be in the situation, after 13 years at a 10% escalation my contributions would be about R3,000. Ironically, investing as much as possible for as long as possible in this instance has been my greatest pitfall. I could have contributed to my DRO for 40 years and lost the entire LPO 1 year before retirement by not being able to afford the contributions. This does not seem right. I remain a committed Discovery client after 13 years with Health, Insure, Life, vitality, and Bank. Our household Discovery Debit orders exceed R65,000 per month. We don't want to move but would relish the opportunity to speak to a senior decision maker, to possibly assist and find a mutually beneficial reasonable solution. We have tried a number of internal avenues and always end up talking to foot soldiers that effectively leave you with more questions than answers. I have all the evidence to substantiate everything mentioned above. We have approached Hello Peter as a last resort, please assist.
53 replies
80 months ago
Hannes please deliver my order or pay me back!
Hannes must either deliver the product I ordered or pay the money back. I ordered a new mat 7 August 2019. Still nothing (12 September) He doesn't answer the phone or respond to my messages. Based on the other reports on Hello Peter I have probably been scammed. Please join me to any legal action people may be taking.
0 replies
97 months ago
Neotel disgrace please just talk to me I am not a serial complainer
Below is in an email I wrote to Neotels complaint line on the 1st of May I have not even had a confirm of receipt and would you believe they have again cut me off!!! 1 May 2018 To Whom it may concern, I was phoned in March by a telemarketer from Neotel who offered me an upgrade from my 4meg line to 5meg plus Kwesi device plus Netflix subscription. I agreed to everything and was told the device would be delivered within 1 week. Nothing arrived after 3 weeks and my line went down so I called in. I was told that my line had been suspended owing to non-payment, this was strange as I always pay the contractual R699 every month (in spite of the fact that I have not received and invoice or statement from Neotel for 8 months, something I have queried on many occasions and still nothing). The consultant said I owed R319, I asked if this had something to do with the upgrade she said know but she said my account had been amended from 4meg promo R699 to 4 meg regular line R999! I told her I had agreed to the upgrade but no devise had been delivered and the line was still 4meg, she said sorry that is no longer available and if I want to be reconnected I will have to pay the R319 outstanding which I duly did on the 10th of April. (I had already expensed over R1000 in data owing to wifi being down). She then said I can go back on to the 4 meg promo line at R699 which I reluctantly agreed to. After again not getting my billing for April and not being able to load an EFT on the Standard Bank listed beneficiary’s (Neotel) I phone in to be told that the last 2 digits of the bank account have been changed and the listed beneficiaries at Standard bank is incorrect. I asked for a statement with the correct account number on it and latest balance (ref FCR ********** 322) the guys said he had sent it and I waited 5 min on the phone with him to date nothing has come through. I asked him to check the balance and he said it was R915 outstanding !! When I complained he said just pay the R699 it should be fine! This service is completely unacceptable and I will be going through every platform to complain unless; My account is credited with everything over and above the R699 p/m contractual amount from the start of the contract I receive a statement to that effect and ongoing invoices and statements every month to ********** Please will you get back to me
53 replies
113 months ago
Unbelieveably bad service billed 50K without explanation!
<p>I have a Business account with 5 lines, on the 14 December 2016 a soft block was placed on all the lines. I phoned to enquire what had happened and I was informed that one of the lines ********** 919 used by my employee had overused data by just over R50 000 ! which inturn had exceeded the business credit limit and the lines were blocked automatically. I said that this seemed unlikely as the line is a red VIP which includes a bundle of 5gigs and it was only the 14th of the month, plus this was causing massive negative impact on the business. They agreed and said they would unblock the lines and requested a report on the data ref A7-EGDO-BN1CV. The phones were unblocked, but that evening were blocked again. After endless phone calls and unblocking and blocking, I realised the only way I was going to resolve this was to pay the R50 000 which I did on the 15th of December causing a cash flow nightmare for me. After 3 weeks of hearing nothing, I phone back today for feedback on my initial excessive data query, only to be told that the request was closed because there was no Email Address!! (I have been a Vodacom client for more that 8 years and they don't have my email adress?) So I have now had to request another investigation into the excessive data usage S4-N997A-AS3K!! I need an explanation into the data usage immediately, R50k is more than 5 times my entire account for 5 lines! I had to pay R50k just before December to unblock!!</p> <p> </p>
112 replies
128 months ago
Issue resolved
Pet tech contacted me and refunded me for the defective product, issue resolved
0 replies
128 months ago
Pet Tech crooks
I bought 2 confinement training collars and an anti bark collar for +- R3000. The products arrived and I carefully followed all the instructions in bad English but nothing worked ! at all. I tried to phone pet tech for advice but or course they don't have a phone number or a contact person. So I emailed them and told them what was defective they told me to send it back at my expense which I did, they told me there accounts department would contact me for a possible refund. This was on the 19th of August, but nothing happened since then, over a month. This company Pet-Tech a division of Dash tech Trading is out to rip as many people off as possible just look at the other comments. They hide behind their web-site but there doesn't seem to be anything else to them the only other thing I could find is their return address 6 Montrose Ave, Claremont, Cape Town, 7708. Please beware of this Company
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)