AK
Abdullah K
Active since Jan 2020
39
Reviews
0
Industries
Reviews
39 reviews12 months ago
Ongoing Unauthorized Billing Despite Multiple Escalations – No Resolution from MTN
We are extremely disappointed with the lack of accountability and customer service from MTN regarding an ongoing billing issue that has now escalated due to negligence. Our company, Mikrodev, formally signed a two-month contract extension with MTN in November 2024, with the clear understanding and agreement that no further extensions would follow. Despite this, MTN has continued to bill us for February and March 2025 without any authorization. We have not signed or agreed to any extension beyond the stipulated period. This matter has been formally reported and escalated, yet MTN has failed to respond, cancel the unauthorized contract, or process the refund. A total of 180 SIM cards/lines are affected by this unauthorized extension and ongoing billing. We have requested the following in writing: 1. Immediate cancellation of the unauthorized contract. 2. Full refund for the unjustified charges. 3. Written confirmation once the matter is resolved. Unfortunately, no action has been taken. It is completely unacceptable for a company of MTN’s stature to continue billing without consent and ignore repeated follow-ups. We urge MTN to take immediate corrective action. Failing this, we will be compelled to escalate the matter further through the relevant consumer protection bodies.
111 replies
13 months ago
Updated Review: Issue Resolved After Persistent Effort
I initially faced issues with the router provided by Zoom Fibre as a Cell C Fibre user. Despite multiple attempts to get support, I received no assistance. To resolve the issue, I purchased my own router, but Cell C initially refused to help me set it up due to their network being configured at Layer 3 instead of Layer 2, limiting user flexibility. After persistent follow-ups, Cell C finally reached out and resolved the issue today. While I appreciate the resolution, I hope future support requests will be handled more efficiently to avoid unnecessary frustration for customers.
53 replies
13 months ago
Poor Support and Router Configuration Issues
I am a Cell C Fibre user experiencing issues with the router provided by Zoom Fibre. I have repeatedly tried to get support to resolve the problem but with no success. To fix the issue, I purchased my own router, but Cell C refuses to assist me in setting it up. They have configured the network at Layer 3 instead of Layer 2, preventing users from using their own routers. The lack of proper support and rigid configuration is frustrating. I expected better service and flexibility from Cell C.
53 replies
13 months ago
Terrible Support & No Accountability
I have been trying to get assistance from Zoom Fibre since March 13, reaching out via email and WhatsApp multiple times. After 4 days of no real help, I finally received a response today that stated: "Good day, I trust you are well. Please note that your line is up and active on our side. Kindly contact your ISP for assistance." This response completely ignored my emails and the actual issue I raised. Instead of addressing my concern, they just passed the responsibility to the ISP, despite the fact that they own the infrastructure. The lack of accountability and disregard for customer concerns is shocking. If you're looking for reliable support, avoid this company at all costs!
106 replies
16 months ago
Extremely Disappointing Service and Poor Quality
I have been using Zoom Fibre for over 12 months, and my experience has been consistently frustrating. Despite charging more than other providers, they provide the cheapest and lowest-quality router available on the market. The most frustrating part is that we keep losing network connection every 2-3 minutes, making it impossible to work or stream reliably. When we report the issue, they blame the ISP. However, since Zoom Fibre owns the network infrastructure, they don't offer another router and we cannot switch to another provider for resolution. This level of service is unacceptable, and their lack of accountability makes them the most terrible fiber optic network provider I’ve encountered. If you have other options, I strongly recommend avoiding Zoom Fibre.
56 replies
17 months ago
False Advertising and Misleading Information on Pricing
I recently checked Cell C’s fibre subscription prices on their website, which clearly stated a first-month 20% discount and a price of R649 from month 3 onwards. However, when I spoke to the Cell C team, they informed me that the price would actually be R799 from month 3, and they were unable to honor the R649 price displayed on their website. This is blatant false advertising and extremely misleading for potential customers. As a client, I expect to be charged according to the pricing displayed on their official platform. If the information on their website is incorrect, it should be updated immediately, and customers who were misled by this should be compensated. It’s disappointing to see such manipulative practices from a well-known provider. Please address this issue urgently and ensure transparency in your pricing policies.
56 replies
25 months ago
Khutso and Ringo assisted me throughout the whole process
Khutso and Ringo assisted me throughout the whole process. It was really quick and fast process.
53 replies
26 months ago
Unfair Charges and Request for Flight Change
I am writing to express my dissatisfaction with the current situation regarding my reservations and the attempt to change my flights. Reservation Numbers: 1. WTGLFV - R2670 (including insurance) 2. NV2DS6 - R1502 (including insurance) I am in the process of trying to change the flights associated with these reservations, and I've noticed a significant discrepancy in the fees compared to the original ticket prices. The tickets I am attempting to change are priced around R850, and despite having insurance, there still appears to be an additional administrative fee on top of my payments. I believe in fair and equitable practices. They are just abusing the system and the country like this.
0 replies
26 months ago
Unpleasant Experience with Qatar Airways Ticketing Policies
I recently had an unfortunate experience with Qatar Airways that compelled me to share my dissatisfaction. I purchased tickets for my mother's journey from Turkey to South Africa, opting for Economy Classic for the outbound and Economy Convenience for the return flight. While making the booking, I was not adequately informed about the restrictions that arise from combining these two ticket options. I later discovered that despite having two free ticket change options on the return leg (Economy Convenience), I was only entitled to one change due to the mix of Economy Classic and Economy Convenience. Upon reaching out to Qatar Airways customer support, I was disappointed by their response. Not only was the explanation unclear initially, but I was informed that I would now be required to pay an additional ticket change penalty fee for the second change. This situation has left me feeling deceived and frustrated. It seems unfair to penalize customers for choosing different ticket options for the outbound and return flights, especially when the details were not explicitly communicated during the booking process. As a loyal customer who has previously appreciated the service provided by Qatar Airways, this experience has been disheartening. I believe that transparency and clear communication are vital in customer service. I hope that Qatar Airways reevaluates its policies and ensures that customers are fully informed about the implications of their choices during the booking process. This will not only prevent future misunderstandings but also contribute to a more positive and trusting relationship between the airline and its passengers. I urge Qatar Airways to reconsider the ticket change penalty fee in my case, as it stems from a lack of clarity in their communication and not from a willful violation of their policies on my part. Thank you for your attention to this matter.
0 replies
29 months ago
Unpleasant Stay at "1 on Albert Building"
I recently booked a stay at "1 on Albert Building" through Booking.com for the AFRICOM event, spanning from 14-17 November. Regrettably, my experience at this property was far from satisfactory, prompting me to share my concerns. Upon arriving at the property around 23h00 on November 14th, I was immediately greeted by a disconcerting scene. The corridors were occupied by people sitting and lingering, creating an unwelcoming atmosphere. Additionally, the distinct smell of **** permeated not only the common areas but also my booked room, making the entire environment uncomfortable and inhospitable. One notable drawback during my stay was the absence of backup power. This proved to be a significant inconvenience, especially considering the late arrival time. The lack of a contingency plan for power outages further contributed to the unsatisfactory conditions. Given these circumstances, I made the decision to leave the property without spending even a minute in my booked room. Subsequently, I reached out to both the property and Booking.com to request a refund for my reservation. Unfortunately, my refund requests have been met with silence from both parties, leaving me dissatisfied with the lack of responsiveness and resolution. I believe it is crucial for "1 on Albert Building" to address these issues promptly to enhance the overall guest experience. The presence of undesirable elements and the absence of essential amenities significantly detracted from the quality of my stay. Future guests should be aware of these shortcomings and consider alternative accommodations until improvements are made. I hope that this feedback serves as a catalyst for positive changes and encourages the property to uphold the standards expected by guests. Overall, my stay at "1 on Albert Building" was marred by discomfort and disappointment, and I would caution potential guests to carefully consider their options before booking at this property.
0 replies
Review Distribution
5 Star
5 (12.820512820512821%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
34 (87.17948717948718%)