PN
Pavna N
Active since Jan 2020
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Urgent: Request for Immediate Assistance Regarding Missing Funds
I am writing to formally express my deep concern and frustration regarding funds that are currently missing from my account. Over the past several days, I have sent numerous emails requesting urgent assistance, yet the matter remains unresolved. I have received prior correspondence from Lucia Smyders and Bongani Khumalo indicating that the matter had been escalated. However, despite following up with them directly, I have received no response or meaningful update. The lack of communication and progress on such a serious issue is extremely concerning. This situation requires immediate attention. I respectfully request a prompt investigation into the missing funds and clear feedback regarding the status of my case, including confirmation of the actions being taken to resolve the matter. I trust that the bank will treat this issue with the urgency and seriousness it deserves, and I look forward to receiving a prompt response.
53 replies
2 months ago
*****
Dear FNB Team, I am extremely frustrated with the level of assistance I have received regarding my ***** query. While the bank is very efficient when it comes to deducting funds, I have unfortunately not experienced the same efficiency when seeking assistance for a *****-related matter. I have engaged with three different agents via the secure chat on the FNB mobile app, and none have been able to resolve my issue. I was provided with an email address to escalate the matter, however, the email repeatedly bounces back. I clearly communicated this to the agent, yet no alternative solution was provided. Due to the nature of my work, I am not in a position to call and wait on hold to speak to a consultant. I therefore request that a competent representative urgently contact me directly to resolve this matter. I trust this will receive the prompt attention it deserves.
159 replies
19 months ago
Bad customer service from a senior
I have dealing with Solly regarding a dis-investment and have had to follow up 5 times within the past week for an update and still no response whatsoever. Clearly this is the only way to get a response! I have reiterated to him multiple times that this is an urgent matter!
106 replies
20 months ago
Terrible customer service
I have emailed momentum health for me as I need to make an urgent withdrawal due to unforeseen circumstances, no one bothers to respond, I have followed up multiple times. I have spoken to an agent on a live chat yesterday and requested a call back - no one has contacted me. With all due respect to all parties I could drop dead before somebody contacts me and is able to assist.
848 replies
23 months ago
Dishonest staff.
At the end of April, I took a month to month home wifi package (R269.00). I spoke to a consultant by the name of Fikaezweni Miya. First of all, this man is a ****. He told me that I could only take this contract online as it was not available in store. Secondly, as calls are recorded for security and training purposes, I am in the process of getting the recording and would like somebody from management to listen to it, and find me the part where he tells me that my account will be debited for an amount of R511.00, because as far as I am concerned and from what I was told by this man, I had to pay the upfront payment including pro-rata which was R286.00 and thereafter going forward my account would be debited for R269.00. It was not until the 5th June that I checked my account to see my account had been debited R511.00. I then went to the nearest MTN store to find out what the issue was. I dealt with a lovely lady who then explained everything to me and advised what the additional cost was for. My problem is that MTN has lying dishonest staff. Now I am in a situation where I have remaining bills to pay which I may fall short on as MTN lying staff misinform clients on debit amounts. Mr Fikaezweni Miya, are you going to cover my bills sir ?? If that is not bad enough, I call the so called toll free number and go through to the ***** dep and do they not bother to hear me out and automatically transfer me to contract dep. Who then tells me to call the ***** dep??? I have emailed customer care last week and I am yet to receive a response or call back. I WANT SOMETHING TO BE DONE ABOUT THIS.
0 replies
23 months ago
Rogues
At the end of March, I signed up for a month-to-month home fibre contract with MTN at the end of March. I paid the pro rata fee ,received my modem a few days later, all in order. I get a notification that twice the amount has gone off my account so I checked my statement yesterday which has twice because they are debiting me for JULY. We are not yet through half of June.
0 replies
24 months ago
Bad service
I recently relocated and changed my car insurance company to Budget Insurance. All was well, I was required to upload my tracking unit certificate online, which I did a on the 03 April (This always shows clearly on my online profile, mind you) I set my debit order to go off the the 27th of every month and do they not conveniently SMS me on the 27th April to state my tracking unit cert has not been uploaded, therefore my premium and cover will change. I have spoken to the agent I dealt with and she requested the certificate on email which I sent on Saturday morning (08:04). I followed up yesterday and up until now, no response.
265 replies
27 months ago
Pathetic service
When I bought my first car, a Kia Picanto from Springfield Durban in 2022, I was initially given the incorrect car. Three days later, the branch manager picked it up, and the wrong car was swapped out for the right one. After a few days of driving, I observed that the passenger and driver side windows would rattle. Since this was a brand-new car, I was concerned about this. When I got in touch with the dealership, they suggested that I take the car in for a service so that mechanics could examine it. The rattle remained when experts examined the car and I picked it up. After chatting with the financial manager, I learned that the car's 'basic' model actually means that the windows rattle, so I made another trip to the dealership to address the gear issue. Could someone please explain how that makes sense? A new car with windows that rattle and no one is bothered to fix? I guess I will just drive around with rattling windows. Well done, Durban KIA Springfield.
0 replies
27 months ago
*********** staff
I received a call this morning about payment (as usual). I told the woman from Foschini that I would not be able to make the payment today and because I work in an area with poor internet and reception, I took the call outside. Due to the bad reception, the call cut. She called back and without giving me a chance to speak, she told me that I cut the call and would be charged for the call. How impolite. Where does this make sense? This isn't the first time this has happened, and this is very frustrating.
0 replies
67 months ago
String found in burger bun
Bought burger buns last night just to bite into it and find a piece of string. How is this hygienic? Do staff not check the mixture or do they just not care?
0 replies
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