RT
Richard T
Active since Feb 2020
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
Complaint Regarding Daily Access Charge for Non-Members Waiting Inside Facility
I am writing to formally complain about the R325,00 per day access charge imposed on non-members who wish to enter the facility purely to wait for a partner in a safe and secure environment. I regularly accompany my partner to Virgin Active and, for safety reasons, would prefer to wait inside the facility rather than sitting alone in my car in the parking area. Being required to pay a full daily access fee for no use of the gym facilities feels unreasonable and insensitive, especially considering the current safety realities in South Africa. This policy effectively forces people to choose between personal safety and an unaffordable daily charge. I would like to ask frankly: is revenue really more important than a person’s safety and peace of mind? I believe there should be a more practical and humane solution, such as: A free or low-cost waiting pass for partners Limited access to reception or lounge areas only A time-restricted non-member waiting option Virgin Active promotes wellness, community, and care for people. Policies like this do not reflect those values. I would appreciate your urgent review of this matter and feedback on whether exceptions or alternative arrangements can be made. Thank you for your time and attention. I look forward to your response.
0 replies
18 months ago
Bad customer service
I am writing to formally express my disappointment and frustration regarding the lack of response and the poor customer service I have experienced. On Monday, 14 October 2024, at 08:12, I contacted your sales line and left a message requesting a callback from Janita, your sales team, as the line was busy. Unfortunately, no one followed up as promised. I called again at 12:58 the same day, and after being on hold for 7 minutes and 27 seconds, my call was finally answered. The representative provided several excuses about how busy they were but failed to offer any valid explanation as to why I had not been called back earlier. When I requested to log a formal complaint with customer services, they were not available to take my call. Furthermore, I was denied the opportunity to speak with the owner of the company, as he does not take calls from paying customers. This level of service is completely unacceptable, and I expect prompt action to resolve this matter. I would appreciate a formal response explaining why my initial request for a callback was ignored and how you plan to address this situation moving forward.
0 replies
24 months ago
**Review: Dunkeld Country Estate**
Overall Experience:** ⭐️ (1/5) **1. Gate Entrance** The first point of contact, the gate entrance, was surprisingly positive. The guard was very friendly and helpful, which set a welcoming tone for our arrival. However, this positive impression was quickly overshadowed by other aspects of the estate. **2. Reception** The reception area was neat and tidy on the inside, but the exterior was cluttered with fallen leaves that could use regular cleaning. Although the staff was friendly, they were not very helpful. Trying to reach reception by phone or email proved extremely challenging—they rarely answered. This lack of responsiveness was a significant drawback. **3. Housekeeping** Housekeeping was the most disappointing part of our stay. The cleanliness of the units and common areas, including the play area and heated pool, left much to be desired. The pool was not cleaned daily, with reports that staff lacked the necessary supplies like chloride for proper maintenance. Garbage bins at the chalets were frequently overturned by ******s, and cleaners often left the mess for residents to handle. To make matters worse, we discovered some dirty linen upon arrival, suggesting a lack of proper cleaning protocols. **4. Maintenance** The maintenance of the older chalets was also inadequate. Dishware, cutlery, and pots/pans were mismatched, and cupboard drawers were broken. The bedroom doors couldn't stay open on their own, indicating a general neglect of upkeep and repairs. These issues significantly impacted the comfort and convenience of our stay. **5. Overall Experience** Our overall experience at Dunkeld Country Estate was disappointing. We found ourselves constantly pointing out problems that management should have identified through regular inspections. The lack of basic housekeeping, poor maintenance, and unresponsive reception made our stay unpleasant. Based on this experience, we would not recommend this resort to others. We hope the management takes these concerns seriously and makes the necessary improvements for future guests.
0 replies
25 months ago
Bad traveling experience
I am writing to express my extreme dissatisfaction with the service provided by Intercape Bus Service during my recent trip on March 29, 2024. My ticket number is 2903242108XK144. Prior to the journey, I called your company and spoke with Luzaan from customer services to request seating arrangements for myself and my fiance, ensuring that we would be seated next to each other. Luzaan assured me that everything would be arranged as she would be working on the day of our departure. However, upon boarding the bus, we discovered that no arrangements had been made and there were no seats available next to each other. When I attempted to address the issue by contacting Luzaan, I was informed that she was not working. This lack of communication and failure to follow through on promises made by your staff is unacceptable. Furthermore, the situation escalated into a lengthy argument, with other passengers becoming involved and expressing frustration with the delay caused by my request for appropriate seating. Eventually, after much difficulty, we were provided with seats in an area where the air conditioning was not functioning properly, resulting in uncomfortably hot conditions throughout the journey. This experience has left me deeply disappointed and frustrated with Intercape Bus Service. It is clear that there are significant shortcomings in your customer service procedures and communication protocols. I expect to receive a prompt response addressing this matter and appropriate measures taken to prevent similar incidents from occurring in the future.
0 replies
26 months ago
NO customer service, Sasol Rewards
I've been experiencing a persistent issue with my rewards points not being allocated after purchasing fuel at Randhardt Garage on February 21, 2024. Despite numerous attempts via calls and emails, I haven't received any resolution or even acknowledgment of my concern.It's concerning that every time I try to reach out to the rewards department, there seems to be no one available, and there's been no effort from your end to contact me back regarding this matter.
56 replies
31 months ago
Useless/incompetant company
Paid for a tv Monday 25 September 2023. Was promised delivey Thursday 28 September 2023. NO delivery, NO call to explain could not be made. In fact customer got the blame..."was not a home when delivery company xame to deliver". NOBODY could describe the house where they tried to deliver to. Will NEVER buy feom Game again.
131 replies
38 months ago
BAD SERVICES
NO service from old Mutual VDBP. Made appointments to take blood samples to increase benefits on a policy. Both appointments were made and not honored without informing us. Dates were Thursday 23/02/2023, 15:30 & Saturday 04/03/2023, 12:00. Nobody at the branch competent to give us an solution to the problem. Head office customer services NOT answering their telephones. Would not recommend Old Mutual to anybody as a service provider.
53 replies
40 months ago
Water waist at vd Bijlpark store
Burger King vd Bijl Park Reported a very bad water leak in the mens toilet 2 weeks ago. Reported the same problem 2 days ago to the assistant supervisor. Phoned customer service as well. Requested a reference number. NO ref number given. This morning got a call from the store promise to have the problem sorted soon. I explained to them how urgent the matter is because of the amount of water wasted. Phoned customer services again to urge them to assist met to have this matter resolved. The manager not available because he works remotely. Asked for him to give me a call back. Again NO ref number nore a call from the cust manger. Requested a call back from the store owner or area manager in the Vaal. Hope that i will get one soon because i can not see the matter resolved soon as the store can not understand to close the water to the bathroom and open the staff bathroom for customers to use until problem is solved.
0 replies
45 months ago
BAD service
Requested a quotation for an installation of a heatpump in July 2022. Received quote and made payment of almost R20 000.,00, just to be informed i was not quoted for installation. Had to make another payment of R9 500,00. Installation date was agreed upon 17 August 2022, 09:00. Contacted AC Direct at 10:50 to find out when the installer will be at my house for the installation only to be informed he is at the factory to load the unit. Called again to speak to the CEO but was refused to speak to him. Will NEVER make use of the ever again or refer them to anybody.
0 replies
46 months ago
Racist treatment
Racist treatment because of asking to be serviced in my home language Afrikaans. No assistance from 12 June up to date.
267 replies
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1 Star
26 (100%)