FV
Faisal V
Active since Feb 2020
26
Reviews
0
Industries
Reviews
26 reviews9 months ago
********* Business Practice
For the past eight months, I’ve been trying to disentangle myself from Vodacom, having completed the term on my contracts. I recently discovered that the calls I received from Vodacom consultants—positioned as attempts to help me "save money"—were, in fact, tactics to covertly renew my contract. At no point was it clearly communicated that accepting these offers would lock me into a new 24-month agreement. This is deeply *********. Vodacom’s consultants are misleading customers under the pretense of offering savings, when in reality, they’re tying people into long-term commitments without proper disclosure.
106 replies
13 months ago
Untrained Staff at Discovery Bank
I attempted to book an air ticket + car hire.The website did not allow me to confirm the booking.The consultant expected me to then go through the whole process of booking a ticket + car hire,with her calling out the details in each and every step-as if its the year 1985! Your support is worse than Capitec.Get competent staff who can investigate an error message without making absird requests to book my ticket on the phone!
159 replies
14 months ago
HARRASMENT
STOP CALLING ME! DESPITE ASKING YOU TO REMOVE ME FROM YOUR DATABASE YOU CALL ME OVER AND OVER AGAIN. THIS IS AGAINST THE LAW.
53 replies
15 months ago
Poor Service As Usual
My consignment has been stuck with non delivery since earlier this week.First I get billed incorrectly with duty and vat.Now they say my vat number is incorrect.Can I please get someone to assist with this who Is competent and can get my shipment released!
0 replies
17 months ago
Terrible Service
For the last 2 years,Fastway has been handling delivery of packages for my business.The deterioration in the level of service in 2024 is shocking.I have experienced 2 incidents where packages are taking 5 days to be delivered.Their drivers are a law unto themselves,that simply do as they please.Anyone reading this review...you are safer dealing with the courier guy.
0 replies
20 months ago
Lungani Khoza
I had a query on my duty/tax on my import consignment.I sent an email to the necessary people with no response.Lungani Khoza has helped me in the past and she provided the answers I needed.A true asset to Fedex,versus the other dead wood in your organisation.
53 replies
23 months ago
Please Evolve your systems
I started selling on Takelot on 1 Feb 2024.My latest sale has been rejected due to the warehouse not been able to scan a barcode.The package was sent in excellent condition with all docs and the barcode stuck onto the box,as per takealot instructions. What boggles my mind is the narrow manner in which takelot works.Its a given that packages with courier companies will be rough handled and barcodes stuck onto the box will encounter abrasion and the like. Simply contact the seller and get the barcode emailed,instead of cancelling the order.Why would you cancel an order for a R3000 handbag for such silly mishaps,and the expectation that courier companies operate in perfect world.Takealot needs to evolve and take its blinkers off! One would think that with TEMU and AMAZON entering the market,that Takelaot would evolve its antiquated manner in dealing with sellers,and accommodate minor errors....rather than cancelling sales for silly reasons.
0 replies
23 months ago
**** Support/**** Back End
My email is down for the 2nd time in 2 weeks.They expect you to hold on for 20 to 30 minutes at a time to troubleshoot.This is absurd and they should take responsibility to sort out recurring issues without putting the customer through a further inconvenience.
0 replies
25 months ago
Slow Apathetic Service
At the beginning of the year, I was advised that my account manager would no longer be allocated to my account... a big loss, as she provided fast service. This morning I topped up my account and called in requesting that my wallet be replenished. I was told that it would take an hour by Chloe.Heres a reality check FASTWAY:get out of CRUISE CONTROL mode.I pay you 1100 zar,to be told that I must wait an hour to get going.There are several other couriers that people can choose in this country,so wake up and work with gusto and urgency.
0 replies
26 months ago
Thabiso @ UPS
I have an uphill battle dealing with trainees at UPS who don't see to know whats going on. On the last 2 occasions, my queries were handled by Thabiso, who handled things promptly & efficiently. He is a brand asset.
58 replies
Review Distribution
5 Star
9 (34.61538461538461%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (65.38461538461539%)