GD
Gerrit V
Active since Mar 2020
6
Reviews
0
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Reviews
6 reviews14 months ago
Nedbank, unprofessional staff, and no interest in the small enterprise, but still take ther pound of flesh evry month
I am a director of a very niche and small recruitment company AMRT (Recruiting in the engineering field mainly) but there is not many job specks, and the business is not doing gr8, but we have not once gone into a negative in our banking account.One of the 3 directors resigned from the company, and the remaing 2 has to take on some responsibilities I had to get my name alinked to the companys account,so I could do some payments and transfers in the intrim. I call Nedbank service department on Business accounts and expliand that I need to be added onto our Banking profile to be able to make sertain transfes ,The service onsultant looked at the business acount and advise I send a E-mail to my business banker. I explained that I need urgent assistance, so asked if it would help if I went into a Brance, the consultant said that it should be fine, it will not take long, so I went to the Brance where I opened the account. On arrival, the reception, Lady at the entrance ask what I was there to do? I explained the situation and that I need to see a business consultant, to help with my need. The Laidy at reception advise me that the only business consultant has left on an appointment. I asked if there would be any other person/ consultant who would be able to assist. I immediately notice a change in attitude, and I insist that I would wait for someone to help, I received a ticket and waited for +/- 25 minutes. A norther person, whom I think was the actual rection person, whom direct clients to be helped, came to me and ask if she could see if there would be any one able to help. I was told in immediately that, they could not add any one to the profile, I asked what was I to do? The lady took me to the back office and consulted another female, wo told her immediately that it would not be possible as I was not the only Director. I asked again, What I could do, I was one of three directors, opening the business. She came back and asked me the company name and after I gave her my ID, she did not check on the system, she left and I could hear the two ladies talking, the one lady said to the other one she Should do an CIPC report, Apon which I heard them saying AMRT was deregistered, and they could not do anything for me. I asked, so what about the money in the business account, and she said, she does not know and send me packing. I told her that the company was not deregistered, and I will not leave it there, I am going to report it on social media. How unprofessional, and unhelpful she was.It was a joke the way she delt with my need, and request. Also the way she said, the company was deregistered because of poor business.
0 replies
14 months ago
I am happy with NDI ...
I am happy with NDI thus far
53 replies
43 months ago
Nedbank is useless.
I have had many disappointments from this Banking institution. But just to name a few. 1, We have a startup business, and Nedbank is the lucky ones to get our business, From the start it was an ********. this banker that was given to us was. Mariaan Goetz Relationship Banker: Small Business Services She was rude from the start of our interaction; I also got a feeling of racism from her. She did not interact wilt my collogue Mapitsi Makweba the same as she did with Myself and Nicole., This is the reason, I requited us to be given another Banker We were given Edwin Malope. Hi was the person that opened our account and was responsible to deal with us regarding this Business Account. I went to the Nedbank @ Menlin mall on Saturday the 24th September, on my arrival around 09:08 , I saw that the branch was closed,; I phoned the number outside the bank , just to be told that all Nedbank branches was closed, because of the Publick holiday, Imagine my surprise to see all the other banks (Standard Bank. FNB Bank, ,ABSA bank Open) The person on the line, ask if he could assist, and I told him, that our Business needs to apply for a business Credit Card, but need someone to discuss this with us,. Hie promised to ger Edwin Malope, to gve me a call on Monday morning. I waited until 13:00 on Monday, and call the Biranch, I was told that they will see if he is at his desk, also giving me his direct line, if we were cut off. Needless to say, the call was dropped, and I phone his direct line. The phone went onto messages, and I left a 2nd Message for Edvin to give me a call, I phone in the afternoon, again and still had no luck to get ahold of our Banker Edwin, I then call the branch and asked to speak to Edwins Manager, and was given the name of Mauritz Geldenhuys, and was told that they will relay the message for him to call me Back. It is now Sundy 2nd October 22 and I have had no correspondence from either Edwin or from, Maurits, I don't know if the lack or unwillingness for them not to assist is because, we are only a new Startup business not making allot of money for Nedbank yet or what??? My Next issue whit Nedback is: I wanted to make a deposit into my Personal Nedban Credit card,, on the afternoon of the 28th September at the Nedbank Brooklyn Mall, When I arraived ther waing in 2 x ques, Only to find out when I got to the front that both the mashines wrer not taking Cash deposits.Whwn I spoken to a lady thet just came out the branch, ahe was working at this Branch, she said that they have reoprted it ,, urlier the day, but nothing has been dione yet,. I phoned the number given to me, but once I was started to be transferd from one deoartmen t gtho the nexgt, I lost ist, and left the ATM. I would not recomend Nedbank to anby of my friens of anyone for that matter at all.... is gthe poroblem of there ATM`s I wanted to make a deposiyt into my Nedbank Credit card,on Thursdauy 29th September (month end) but was very Irrated to find that Both the ATMS outside Nedbank Brooklyn mall did nit take deposits< I again reported it gto the helpline, and was to;d kit would bed investigated. This does not leave a good feeling in my mouth about NEDBANK, and if somene axsk me what bank gthey should use, Nedbaa, will definatly not be any were neer my top recomenadion. (Nedbank needs to get back to the basicks where ther customers count!
0 replies
43 months ago
MPHO Nonfood Manager Checker Hyper Centurion
I would just like to congratulate Mpho Sibela ( Non Food Manager ) from Checkers hyper in Centurion, He went above and beyond his duty to help me to get some fries done for my lunch after I have complained that how it could be possible that a Hyper marker do not have chips in stock, when there is fridge's after Friedges full of frozen chips, he went and bought a packet off chips, from the fridge and ask the chef at the Fish counter to fry me some chips, If more people is like him, and do just a little bit extra, things would be great in this Country Well done, Mpho, you are my Hero!!!
0 replies
52 months ago
Vodacom Unhappy with lack of client care and various other issues
I have advised Vodacom that I am going to place an compliant on Hello Peter regarding the handling of my various accounts @ Vodacom. I have been contacted by various affiliated companies with Vodacom to inform me my Cell contract is coming to an end at the end December, various options was given to me regarding upgrades etc, Some calls I have just immediately dismiss, one however sounded a good option, and I went through the motions of having the contract renew. But at the end I was ask for my banking details on the phone, I was immediately upset and did not furnished this to the consultant or the so called Supervisor/Manager. I am not doing any confirmations by me suppling the info. I will confirm if the info they have is correct, .Otherwise I am not giving info on the phoned. I did some investigation on my Vodacom account, was not happy about the cost and decided to go to a Vodacom shop at the Brooklyn Mall to enquire as to the various cost on my statements. This was Tuesday 10/03/22. I was not happy with the consultant who tried to help me , because she could not help me with much as she did not have the authority to do much. I then asked to speak to a Manager, when I spoke to the manager at the Brooklyn mall Vodacom shop I was also told he/they could not do much as they are just a Franchise and does not have much authority when it comes to changes , or cancelling contracts. He then refer me to Midrand Vodacom , he said they should be able to assist. I thanked him for doing nothing (he was useless) and left unsatisfied. Tuesday 11/01/22 I went to Vodacom Midrand and waited to speak to a Consultant (Alina Kumalo) .After explaining to her that I was referred to them by the Vodacom Shop Pretoria Brooklyn malls (Br Manager). She looked at my accounts and said they also cannot do anything < I must contact the call centre and use the option for cancelations. I almost went through the roof, I asked to speak to someone with authority, as she also has none to assist me. I could see that she also got upset with me, but got me a Manager (Tshepo Letseli) to come and assist. I explained my predicament, and said that Alina said that I will have to contact the call centre to cancel the contract, she was rude, interrupted our conversation and said that is not what she said, I could see we would not be able to continue the meeting as her and I will not be able to have a repour. I asked Mr Letseli to refer me to another consultant as I could see this is going to go nowhere with Alina , she also said yes she would prefer me not to deal with her anymore. ( I am amazed that she could do this in front of a customer, she will have to get training on how to deal with Irate customers, Just saying). He then asked Kedibone Kutumela to assist me. Kedibone was able to calm me down and assist with the cancellation of two of the contracts, and also give advice etc. on the way forward with the contract that I use all the time.(Thank you Kedibone for you professional conduct and help with my Vodacom accounts) I am still going to lodge a complaint on Hello Peter regarding the way that staff/ Franchisees etc is handling Vodacom customers account, also how people are fooled and not properly informed and contract are renewed etc, If you are interested to know what I as a customer is feeling about my treatment and the way affiliated companies are handling Vodacom clients , go and have a look at my complaint on Hello Peter.
106 replies
62 months ago
UIF Useless!!
I was retrenched in August 2020, I apply for UIF benefit in October 2020, I was giving the run around from the beginning. The agents on the E-filing call centre are useless, If you ask to speak to someone in charge, they say this is not allowed! You never get the correct story, always something new, you first have to wait 35 working days , then they need something ells from you, another 15 , or 35 or whatever days to wait. I am so frustrated with them that loose my cool ever time I speak to someone new... , Who do we complain to when you are not satisfied with the service???When I saw the Carte Blanche exposé last Sunday I was furious again! When is this going to be sorted?? I have had no money(income) for 6 months , and no answer, as to when I will get my benefit?? Where to from here???
0 replies
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1 Star
4 (66.66666666666667%)