LN
Lesego N
Active since Mar 2020
17
Reviews
0
Industries
Reviews
17 reviews12 months ago
Delayed Assistance for Locksmith Service
I am sharing what I nexperienced with Dotsure’s roadside emergency services on Friday, March 28, 2025. On the evening in question, at approximately 20:30, I accidentally locked my car keys in the boot while at a local shopping centre. As my vehicle is insured under a business insurance policy with Dotsure for e-hailing services, I immediately contacted Dotsure for assistance. At 20:51, AA responded via WhatsApp, requesting my location and informing me that they would call back once a locksmith had been arranged. After waiting for 30 minutes in the cold and dark parking lot, AA called to inform me that a locksmith had been dispatched from Johannesburg. However, I am based in Pretoria, and the technician was approximately 50 minutes away. Given the circumstances—I was feeling cold, hungry, and experiencing discomfort due to asthma—I requested that they locate a locksmith closer to Pretoria. Unfortunately, the representative informed me that no locksmiths were available in Pretoria. The technician later confirmed that he was traveling from Evaton, which is approximately 1 hour and 33 minutes away from my location. I expressed my frustration about the distance, as I was already struggling with the cold and worsening asthma symptoms. Additionally, the security personnel at the shopping centre were preparing to lock the gates, further adding to my distress. By 22:00, after waiting for nearly an hour without resolution, I decided to cancel the request. I was forced to search online for a local locksmith, who arrived within 15 minutes and resolved the issue at my own expense. This experience was both inconvenient and stressful, especially considering the urgency of the situation and my health concerns. I believe that Dotsure and its service providers should have been better equipped to handle this emergency, particularly by sourcing a locksmith in closer proximity to my location. I kindly request an explanation for the delay and inadequate response, as well as a review of the processes in place to ensure such situations are handled more efficiently in the future.
58 replies
13 months ago
Delayed response from Dotsure emergency services
Here’s a revised version of your complaint text, ensuring clarity, proper grammar, and a professional tone: --- **Subject: Complaint Regarding Delayed Assistance for Locksmith Service** Dear [Recipient's Name or Department], I experienced delayed assistance with Dotsure’s roadside emergency services on Friday, March 28, 2025. On the evening in question, at approximately 20:30, I accidentally locked my car keys in the boot while at a local shopping centre. As my vehicle is insured under a business insurance policy with Dotsure for e-hailing services, I immediately contacted Dotsure for assistance. At 20:51, AA responded via WhatsApp, requesting my location and informing me that they would call back once a locksmith had been arranged. After waiting for 30 minutes in the cold and dark parking lot, AA called to inform me that a locksmith had been dispatched from Johannesburg. However, I am based in Pretoria, and the technician was approximately 50 minutes away. Given the circumstances—I was feeling cold, hungry, and experiencing discomfort due to my asthma—I requested that they locate a locksmith closer to Pretoria. Unfortunately, the representative informed me that no locksmiths were available in Pretoria. The technician later confirmed that he was traveling from Evaton, which is approximately 1 hour and 33 minutes away from my location. I expressed my frustration about the distance, as I was already struggling with the cold and worsening asthma symptoms. Additionally, the security personnel at the shopping centre were preparing to lock the gates, further adding to my distress. By 22:00, after waiting for nearly an hour without resolution, I decided to cancel the request. I was forced to search online for a local locksmith, who arrived within 15 minutes and resolved the issue at my own expense. This experience was both inconvenient and stressful, especially considering the urgency of the situation and my health concerns. I believe that Dotsure and its service providers should have been better equipped to handle this emergency, particularly by sourcing a locksmith in closer proximity to my location.
53 replies
14 months ago
Frustratingly Slow Response to Wifi Outage - Need Immediate Assistance
My Wi-Fi has been down since Thursday. I called the Vodacom Fibre contact center on Friday and opened a query, but as of today, Tuesday, it's been almost 5 days without internet. The Wi-Fi is recognized, but I am unable to connect to it. On Sunday, my query was transferred to the wrong infrastructure partner, Zoom Fibre instead of MetroFibre. The operator called me, and on the second call, he realized that they were not the correct provider for this service. He said he would escalate the query back to Vodacom. I’ve been writing and calling, but no help has arrived yet. I need the internet; everything in this house relies on it. I've already spent a significant amount of unplanned money on buying data. I request that Vodacom dispatch a technician to check the fibre line
318 replies
15 months ago
Great service from Eugene
My car wouldn't start, but I received excellent service from Eugene. He thoroughly explained the process and assured me that someone would be sent to assist. His patience was impeccable, and he kept calling to check in and make sure help had arrived
0 replies
15 months ago
Excellent service
I wanted to take a moment to express my sincere gratitude for the excellent service Thapelo Mbebe provided. His professionalism, knowledge, and attention to detail made it easy to understand the policy schedule. We had a lengthy call and he answered every question.
56 replies
21 months ago
Plead: reduce your prices
Spur prides itself as the favourite South African Restaurant. Yes, the food is so exquisite and the atmosphere is always homely. However, I plead that the management of spur look at their pricing. The pricing is now taking away the joy of visiting our favourite restaurant. We are facing trial time as a country economically and the prices at spur are too high now.
0 replies
21 months ago
Explore new verification processes
I recently made a purchase at Takelot. I ordered an Airfryer and smart watches. However, the items I purchased were either missing parts or it was a wrong product or model. I returned them back, got a refund and bought new products. Takealot should explore ways to verify a product from a supplier before it reaches the customer. As this wrong product and items will affect their sales. Takealot must think of a new way to incorporate verification processes before the supplier packages the item.
0 replies
33 months ago
Mamelo you are a star
I would like to commend the quality service I received from Mamelo. Besides the disappointing service, I received from Adymntec regarding my cellphone claim. Mamelo stood out from the rest of the other agents that I have engaged. She gave herself time and explained things to me thoroughly and was very friendly.
0 replies
33 months ago
Good customer service from Tumelo
I would like to commend Tumelo Mokilane for his excellent service. As an advisor, he pays attention to details and gives you all the information. This really gives a peace of mind.
60 replies
33 months ago
Disappointed client.
I insured my cellphone with MTN (underwritten by Guardrisk) administered by Adymntec. I would first like to talk about the explicitly bad service I received from Adymntec. I filed a claim on the 29th of May 2023, wrote emails, followed up with several calls, and was taken from pillar to post until the 18th of July 2023 When I called. Secondly, I also requested my policy inception recording to no avail. With that too I was taken from pillar to post, tossed around from agent to agent without success. On the MTN website, they proudly stated that the claim processing or turnaround time is 72 hours which baffles me judging from the treatment and time taken to receive any correspondence from you. This process to me was not only tediously exhausting but was also extremely disappointing. Furthermore, I eventually got told that my claim was rejected on the basis that the registered SIM card was not on the cellphone when it was lost as per the policy wording. The policy wording was never sent to me in writing which is via the Email that I provided. I would like to believe that it is a procedure for any insurance company to send policy wording to the client so that one can fami****ize themselves with the policy schedule. A telephonic agreement often leaves a lot of clauses and information behind. I, therefore, would like to state without a shadow of a doubt that neither Adymntec nor Guardrisk never afforded me the right and privilege to send me the policy wording wherefore I could have verified all clauses of the verbal contractual agreement I went into. I am really frustrated as I am going to continue paying for a contract phone that I do not have.
300 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
1 (5.882352941176471%)
1 Star
11 (64.70588235294117%)