FV
Fatima V
Active since Apr 2020
6
Reviews
0
Industries
Reviews
6 reviews17 months ago
Can the real MTN please stand up
MTN you are a joke 3 years ago MTN Musgrave stole 17K from my then 81 year old dad. This matter was resolved after a ******** charge was laid and internal investigations done and dad was refunded in full Now for the past 3 months, they are not able to do a simple thing like change his debit order details from his credit card to his current account. Each time, at month end he has to go in (after they suspend his account) and pay cash and each time they tell him that it is now done. But then another month end comes by and the same thing happens. I mailed customer care to beg for this to be sorted. He is 84 and my mom is at home bed bound and please can someone just confirm the change is made. I was told i was not on the system and because of their private information act they could not give me any information. I responded saying i didn't want any information. I just wanted someone to confirm with my dad that the change was done and comes end of December, he will not be cut off again I was then told to go into the branch with my dad and his id and my id and be given authority to act on his behalf on their system So we went in today. And we were told that i have to get a proxy letter drawn up by a lawyer. Then when i contested that they said i need to go to the police and get an affidavit done. So firstly which is it? And secondly why did customer care not mention any of this. And finally, the debit order was still not processed. So with my dad standing next to and with both our ids at hand, we could do nothing. The sales staff and the manager were extremely unhelpful and did not care that my dad had made 5 previous trips to sort this simple matter. The last time they gave him a number to call and sort. That number was answered once and i was told it was sorted and then end November came and it wasnt, and all subsequent calls and whatsapp texts went without response Firstly MTN you ******* the elderly. You have done so before and obviously are doing so again. Your customer service skills are despicable and you show no empathy. Big corporate culture has blinded you to the needs and service your customers require. And your systems are a shambles if a simple request cannot be processed and a second simple request has no guidelines and seem to change at whim of the staff and manager. You are not a bank and you do not offer medical advice but your bull**** surpasses both. Time to re evaluate your customer service standards, re train your staff from floor cleaners to managers and beyond. And treat humans with some respect.
0 replies
17 months ago
Disgusted at Nedbank
My dad is 84 and has been banking with Nedbank for 62 years. All his finances, bonds etc through the years has been with Nedbank as a loyal customer. Recently he has had endless problems with his account, Their online banking and app are totally useless and the facial recognition is just abhorrent. Last week out of the blue his credit card was blocked and the branch could not tell him how or why. A new card then went missing. Today at the Musgrave branch, another elderly gentlemen was complaining about the exact same thing. He was told his card was at the branch but no one could find it. So onto today and Musgrave Nedbank. Firstly my dad and i waited for 90 minutes before we were attended to. Then the lady could not give any reason why the online profile and app would not allow us access. Again the app wont process his pic and we tried maybe 20 times. Thereafter she tried to reset the password for online banking and her system was offline. So 2 hours later, we left with nothing resolved and an attitude from the staff like we cant do anything... its not our fault. Which yes, i know that but the system needs to be looked at and since when do you go to your bank and even they cant help you. Side note... i had to take off work to sort this and my dad had to leave my mom who is bed bound at home. Here's the thing... after 62 years, he is not known or treated with any priority. The systems do not work and the elderly are left to figure things out or go multiple times to a branch to sort a simple issue. And all of it because of inefficiency on Nedbanks side. Nothing to do with the user. You can take all your clinical branches and green uniforms and the directors reap the benefits with impunity but where has banking service culture gone and where is the respect and empathy for the elderly. You waste their time and expect them to run around regardless of the cost to themselves and meanwhile you sit back nonchalantly and greedily hold them prisoner to your lack of service, quality of your useless internal systems and apathetic staff. I am really sad to be in a world that shows no understanding or compassion for anyone but spend millions on their image with is all lies anyways. Bring back old values and old customer service standards and please keep in mind that all of us will one day be elderly too. Awful experience today and preciously and really cant believe this is allowed to continue. We need to speak up. Nedbank you need to put your clients first. after all theyre lining your deep grimey pockets.
0 replies
62 months ago
Gloria Jeans on Florida Road Rocks
GJ on Florida Road You guys are amazing The ice coffee is delicious and consistent And super addictive Service is happy and friendly Just love this place because of all things happy I was previously not a fan of the franchise Berghaus as an ice coffee lover, I gave the pavilion branch a try and all 3 times before was disappointed And now with Florida Rd providing something to compare to...wow Pavilion branch needs to wake up Their ice coffee is tasteless and always has been And the service is bland đ do
0 replies
62 months ago
Just be nice
About 5 years ago after visiting this deli/ butcher shop almost 2 to 3 times weekly, I stopped going. Why?? Because on of the owners who kept asking me for years if I wanted a trolley didn't even turn around to look at me when I asked for his help one day So I left And my leaving didn't make a difference and their business soared but I still never went back on principle Then a few weeks I heard it was sold So i thought ok I'll give it a try again Sadly though the originals were still around... my dad must have got his info confused or something I went in looking for a fillet for my son's birthday dinner I was told at the counter there was none and I should look in the fridge Went to the fridge were 2 staff members were packing the shelf and asked if they could help I was told there was no fillet and if I wanted some I should wait I asked how long They said 15 minutes So I thought that's ok I'll just browse and the one guy disappeared so I thought maybe he was going to try and see if he could do something for me After 15 minutes and nothing I went back and asked the remaining staff how much longer please add i had to go back to work He was rude and abrasive and said if you want it you must just wait cause I'm busy So I said ok them maybe next door has some (the old site of the same store) and he said again quite rudely 'I'm telling you there's no fillet there too so just wait' and cake on packing I left a trolley full of stuff and walked out My reason for this review is that I'm so sad about how bad Muslim stores treat their staff and in turn how we the customers are treated in general And yet we accept it because of supply and demand And frankly I think it's high time stores like this show some respect to their staff and clients I am a firm believer in the management is where the buck stops FYI I walked into the old store and within 5 minutes I had a fillet and the staff there always seem more friendly Anyhow I hope the new owners being some good business sense and this business is known both its product and service
0 replies
73 months ago
Mi amigo Pedros
A first delivery after lockdown decision was taken by my family and Pedros Glenwood were unanimously voted in. From ordering to delivery, they made a beautiful first. I have two teenage boys who can gobble up the double burger special like eating a smartie. The food was amazing as usual, my quarter chicken could easily have fed 2 and the chips as yummy as we remembered. And they were right on time. As we are currently fasting, this was very important to us. And to be honest I was dubious on that when I ordered but in future will have no misgivings. Thank you to the team at Pedro's Glenwood for taking your rightful place in our Covid history...a memory that will always bring a smile and a drool to our faces. Thomas Fam Glenwood
105 replies
73 months ago
Minus 1 star @ FNB
My husband and I have always banked with FNB ab vcd his family before us. His family business was with FNB since early 1980s and our home loan, cars business accounts, private accounts and 2x teenagers all have accounts with FNB We have never had ab overdraft facility and always run accounts responsibly So then I fail to understand why during thurs desperate times they are simply inaccessible and unavailable Especially with the totally useless and inefficient home loan division Trying to get hold of anyone is literally impossible Jointly my husband and I have held on waiting to speak to someone for at least 16 hours And speaking to friends, this seems to be a trend Furthermore pre lockdown we were suddenly told that the access bond that we have always used and repaid to sustain the business during quiet months was withdrawn without any notification And now when we would like to chat about pause payments and see how we're can re instate the access bond which we have always had, there is simply no way to contact them Its extremely frustrating listening to our president saying how the banks are assisting a.m.d talking so much about helping us but in reality FNB is really not interested Or perhaps its just that we don't fit a particular profile My friend on the other hand who is with a standard bank, has an access bond and had the pause in payment approved with limitations etc obviously but at least she was given the options Im seriously considering moving across and will definitely talking to others away Bring back the the service and commitment and high standards of yesteryear please And don't treat us your customers like we have no contact and you have no interest in us the middle incomers Im interested to see so many complaints Many experiencing the same problem Extreme lack of e empathy
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)