Active since May 2020
Placing a complaint on HelloPeter serves no purpose whatsoever, given that when you write truthful comments supported by Evidence, it is removed a week after placement with some pathetic excuse accusing you of not adhering to guidelines.
I recently ordered a Solid Meranti Pivot door from the Door Guyz in Cape Town/Muizenberg. The company has what appears to be a professional website, and has supposedly existed since 2006, however upon further inspection, there is no clear address locator on the website, only an area. After paying a 60% deposit, I received a delivery date, which was not met, as were subsequent commitments of delivery. Despite multiple telephone calls and a string of email and sms communication, to date no commitments have been kept, and I don't believe they ever will. I have a string of email communication and sms's between myself and Jason Schilder, supposed director of the Door Guyz for anyone to peruse in this regard so that you can make your own judgement call. It is my personal opinion that Jason Schilder is a Con Artist and Fraudster
I recently purchased a pair of sunglasses at a very good price from Eyewear SA. I was very critical of their slow rate of response to emails, to the point where I regrettably wrote a threatening email, which turned out to be totally unjustified. Their order processing and product delivery response was extremely speedy, and I received the product exactly as I had ordered. I am a very satisfied customer.
We recently purchased a JVC TV from CaCell, first off, at an unmatched price from any other supplier, and Secondly, with excellent service and administration from Randal. You may ask, why not a 5 star rating, well that's because giving anybody 5 stars makes them think they're perfect, when on the Kaizen path you can only achieve excellence, not perfection, there is always room for improvement somewhere.
To start with, there should be an Option for a Zero Star Rating. The Online Drivers License Renewal booking system is a total failure ! Firstly, upon creating a required Personal Profile on the Online NATIS Booking system, the applicant does not receive either an email, sms or WhatsApp message to confirm the creation of a profile. Secondly, the system requires that one continually log in at all times of the day up to approximately 18H00 in attempt to find an open slot in order to book a for an opportunity to renew a drivers license. The system does not allow for a queuing system which remembers details of persons who attempt to book, and thus allocating a slot to the applicant when a slot becomes available now or at a future date. Third, besides the creation of a profile within the system, when performing an attempt to book, the system requires the repeat of all information for the booking which is already contained in the Profile. I visited my local Licensing office in person this morning, and found that although there were no more slots available on the Online System, there was more than ample capacity at the Licensing Office to cope with far more applicants. Despite several attempts to call the helpline number 0861 400 800, None of my calls were answered.
The RAIN Support Service is absolutely Disgusting and their License to provide the service they purport to be capable of should be terminated by ICASA with Immediate Effect !!! After 48 hours of attempting to register my SIM with RICA documentation, and three web-mail logged requests for assistance, they failed to register my SIM or to respond to my web-mail logged support requests. Rain only responded to my last Web-mail instructing them to cancel my account with immediate effect, which they did, which proves they are only capable of Terminating and Losing Customers, Not winning them over or providing any form of actual service which they advertise, and to top it all, they sent me two requests afterward to "Rate Their Service" which I did in no uncertain terms, and nobody attempted to contact me in an attempt to salvage the situation, which proves that their license to operate should be withdrawn !!!
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