SZ
S'buko Zuma
Active since May 2020
17
Reviews
0
Industries
Reviews
17 reviews9 months ago
Additional damage due to negligent handling by Renew It Durban
My experience with Technostar Autobody Renew It Durban has been disappointing. What began with decent communication quickly turned into a frustrating ordeal. My car was in their shop for over a month, and despite initial promises, I’ve had to chase unresponsive staff for updates. Upon return, I discovered new damages to the interior, which their own staff confirmed were not present before. Despite acknowledging this, they have failed to respond or take responsibility. Additionally, replacement parts from the original assessment are missing, and again—no resolution or communication. Even worse, my car was left on the second start twice while in their care, requiring a jump-start once in front of me. When I drove less than two minutes away, the car wouldn’t restart. Now, the shop is blaming my battery, insisting I replace it at my own cost—even though I never had battery issues before they mishandled it. My car is stationary for 2 full days now not able to start and parked at my work place.
159 replies
10 months ago
Extreme Disappointment and Lack of Support – Claim #778949290/1
Hello, My name is Miss S’buko Zuma, and I am a policyholder with Budget Insurance. My vehicle was taken in on Friday morning, and a claim (#778949290/1) was filed. It has now been over a week, and I have yet to receive any communication from you or anyone at Budget Insurance regarding the status of my claim. Despite calling every single day, I have been left in the dark. While I initially understood the delay due to the long weekend, the continued lack of contact is absolutely unacceptable. To make matters worse, I have been without a vehicle this entire time, and I was only able to request a courtesy car after your assessment of—adding further inconvenience to an already highly distressing situation. Now, I am being told over the phone that my car may be written off or is in the process of being written off—yet again, with no formal communication, no clarity on the process, and no idea where I stand. What is the point of paying for insurance if, when I need it most, I am left begging for the most basic support and updates? I have repeatedly advised that my usual contact number (081 361 0649) is unavailable and provided alternative numbers (064 535 5732 / 067 291 7090) to reach me. Despite this, no one has bothered to call. At this point, I demand answers to the following: What is the current status of my claim? What are the next steps required by you and myself, and when will this be finalised? Why has there been no written communication or documentation provided, despite it being over 96 hours (4 working days)? This entire experience has been deeply unsettling and far from the support I was promised when I took out this policy. I expected Budget Insurance to be there when I needed you—instead, I have been met with neglect, poor communication, and utter disregard for my situation as a loyal customer. I expect an urgent response with clear, actionable answers. This delay and lack of transparency are inexcusable, and I will be escalating this matter further if I do not receive immediate resolution. Sincerely, Miss S’buko Zuma 064 535 5732 / 067 291 7090
53 replies
11 months ago
ABSA UNAUTHORISED INSURANCE DEBIT
Dear ABSA Customer Relations, I am writing to formally lodge a complaint regarding the unjustified increase in my installment and the subsequent unauthorized debit from my account due to ABSA’s internal administrative failures. Timeline of Events: 17/03/2025: I received an email from ABSAVPPSERVICES requesting proof of insurance. 19/03/2025: I responded with updated insurance documentation, clearly stating that my previous cover would end on 31/03/2025. 25/03/2025: Despite my submission, ABSAVPSERVICES requested proof of the old insurance cover, which had already been communicated to ABSA on 23/01/2024. I re-sent this evidence promptly. 09/05/2025: I received a notice of installment increase from OFFICIALEMAIL@ABSA, citing insurance non-compliance. 14/05/2025: I immediately disputed this, providing yet another copy of all submitted documentation proving active coverage. Follow-ups: I sent multiple reminders with attached evidence, yet ABSA proceeded to debit my account ********ly. The Issue: Despite clear and timely communication on my part, ABSA failed to update its records, resulting in: An incorrect installment increase. An unauthorized debit from my account. A refusal to rectify the error immediately, instead advising a 5–7 working day refund timeline. Impact: Due to ABSA’s error, I have now incurred failed debit orders (and likely associated penalties) with other institutions. This is entirely unacceptable, as the mistake lies with ABSA—not me—yet I am forced to bear the consequences while ABSA withholds my funds. Demand for Resolution: Immediate refund of the debited amount, with compensation for any fees incurred due to this error. A written explanation for the repeated failure to process submitted documentation. Assurance that my account will not be penalized further for this oversight. This level of inefficiency is deeply unprofessional and has caused significant financial and reputational harm. I expect urgent resolution and will escalate this matter to the Ombudsman for Banking Services if necessary.
58 replies
35 months ago
A ****.
Signed up because of convincing ads. They are all talk no play. Just got off with a consultant who said i must wait for a summons when i advised the other party has now visited my parents home. I advised the lady i was confused in this matter and she rep**** “ whats confusing you” wow. Here i thought they handle legal matters but here i am replying using chat gpt to a legal matter because this **** of an insurer that ive been paying for over a year with no claim has let me down when I actually need them. Nothing less than PATHETIC. Money gone to waste.
53 replies
45 months ago
LOAN APPLICATION
Applied for a loan last week thursday and was advised id be contacted monday morning regarding its status. I called 5 times yesterday nobody could assist, ive called 3 times today still nothing. I advised that my application was urgent and was told they understand… STILL NO FEEDBACK. I am not. First nor second time applier I've taken and settled owings before their loan period was reached. Direct axis calls me literally everyday offering loans, now that I actually want one they are dragging their feet. So not what i expected, super annoyed
134 replies
47 months ago
0 ASSISTANCE FROM FNB REGARDING A RECALL APPLICATION
09.05.2022 I did a FNB Online Service Request 1-3940141776 for a reversal on a payment that was made by myself to a scamming company on the 8th of may 2022. fast forward 29.05.2022 I send a reply email to fnbdigitalrecalls@fnb.co.za asking for any feedback since none was received on the incident although the auto response mail from the 9th of May stated that I would be contacted by FNB on the results should they be successful or not in retrieving my money back. 30.05.2022 I send the email to my business banker who forwards it to my personal banker and still nobody has contacted me from FNB with regards to my request. I am a small business owner and losing +6000 to a scam is bad enough but imagine your bank doing absolutely nothing about it is so concerning and devastating. The company which I paid to has not delivered goods, they have blocked me on all numbers I now try contact them on and worse they are still in full scamming effect on people but FNB has done nothing for me as their client. to think I have 2 business accounts and my personal account under FNB. So much faith I had in them but I can not get a simple response and it is now the 07th of June 2022. Appalling
134 replies
49 months ago
UNAUTHORISED AMOUNT DEBITED
THEY DEBITED R1310.01 WITH 0 EXPLAINATION. I HAVE SENT AN EMAIL TO ACCOUNTS AND SUPPORT BUT NOBODY BOTHERS TO REPLY. BARE IN MIND I HAD NO INTERNET SERVICES WHOLE JANUARY AND THEY DID NOT BOTHER TO CRFEDIT ME, INSTEAD THEY NOW WANT TO RANDOMLY DEBIT ME MORE MONEY FROM A MERE R655 PM CONTRACT. I HAVE ASKED SERVERAL TIMES FOR CANCELLATION PROCESS OFWHICH I WAS IGNORED THERE TOO. PATHETIC HUMANS
0 replies
50 months ago
PNA98898684176 Postnet is a scam
I paid +R600 for overnight delivery on Monday nut my item still hasnt arrived at destination. The consultant says “2-3 working days because we dont fly anything out” this delivery is from postney hillcrest to ndwedwe btw. Both these places are in KZN…2/3 days for what!? And why ever call it overnight delivery!? She said yea thats that so i asked so theres no such thing as overnight for postnet and she said it takes 2/3 days so yeah thought id let everyone know that nothing is working efficiently in the country anymore i mean postnet doesnt even know the difference between overnight and 2-3 days but charges through the roof. Paaaaaathetic 🥱
0 replies
51 months ago
SCAMMERS OF NOTE
I'm sorry but this just does not add up. I cover my phone for +23k with Pineapple for about 2 years now no claims. So Pineapples premium increases every so often right, but the value of the phone depreciates, no issue in depreciating phone but guess what, THEY ONLY REPLACE YOUR PHONE TO THE DEPRECIATED VALUE NOT THE VALUE YOU COVERED, SAME TIME THEY STILL INCREASE YOUR PREMIUMS AND MAKE YOU PAY 17.5% EXCESS. the replacement value they are doing is 19k and want me to pay +3k for a phone I covered for +23k which they have increased premiums for every so often. Not only did they do this but they said replacement of the faulty camera is +11k with +1k excess...how can a camera replacement be 11k when the entire devices current value is 19k? I'm sorry but somebody are to look into these folks because what type of scam is this!?!?
53 replies
51 months ago
Poor communication
They first took 2 days to collect my parcel but came to my work address everyday…just that they didnt ask for me. Then they are now not giving me feedback on my iphone repair… nobody has called or texted. When i used the chat on the app i was told theres a delay due to me having another insurance of which i sent proof on that chat that the other insurance is house insurance plus car insurance… NO FEEDBACK AGAIN. Literally just want my phone back now. I was told repairs takes 2 days its been almost 2 week my phone gone💔💔💔 instead they send me an email saying my monthly payments will increase…THE AUDACITY
106 replies
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5 Star
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4 Star
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3 Star
1 (5.882352941176471%)
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2 (11.764705882352942%)
1 Star
14 (82.3529411764706%)