VS
Victoria S
Active since May 2020
40
Reviews
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Reviews
40 reviews1 month ago
Liberty just lapsing policies
My sister in law has been waiting for five months for her funds at work to be released onto her Liberty Policy. In December 2025 she took out a portion of money from her pension from Liberty. Since then the broker has not signed the forms which will allow another company to release the funds. The broker continues to advise her that he will do it and today she finds out the her Liberty policy has since lapsed. How can a policy lapse when she has been paying monthly for it and when they released a portion of her funds just a few months ago. To me it seems like a stonewalling tactic. Answers please Liberty!
212 replies
2 months ago
Momentum not moving
Please explain why it takes four months to receive a payout from Funds @ Work? My sister in law has been waiting four months with new requests everyday and then being told her funds are in progress. What exactly is the delay???
0 replies
2 months ago
Funds at work not paying out
My sister in law has been waiting for almost five months for her pension payout from Funds@Work. Everyday she is told a different story that it’s either the brokers details they need, details for the fund they are transferring to and everyday she gets told the money will be paid over tomorrow. Tomorrow never comes yet she receives messages saying it’s been processed. What exactly is going on as she is waiting and her patience is running low. This is totally unacceptable and not the way to handle a client’s money!
318 replies
2 months ago
GEMS is not GEMing
After having taken my daughter to the emergency room in November 2025 and receiving a phone call from the hospital in mid December together with an invoice from the paediatrician because my savings was depleted and medical aid is now paying, I’m now responsible for the payment; which I never budgeted for as I was under the impression I still had funds, is just ludicrous! GEMS was I meant to smell that my savings was depleted? No notification, no warning just responsible for payment. This is actually unacceptable as I’m now being held responsible for a mistake that isn’t mine and if I had known that, I would have paid it. GEMS improve your communication style and inform clients when savings funds are almost depleted. This is unacceptable.
265 replies
2 months ago
Wesbank is not adding up
Not very impressed receiving a text message stating I owe an arrears amount when a payment arrangement has been made. I assumed the text message system included the arrears amount, which I’m now guessing it doesn’t. Once again a consumer, me in this case, is being blamed for a companies mistake. I’m fed up being blamed and held accountable for other peoples mistakes. Wesbank take accountability and admit you made a mistake with the text message notification system by not adding the arrears amount on!
106 replies
3 months ago
Do your systems work Vodacom?
An odd situation when your account is up to date yet one is unable to migrate the line. Doesn’t Vodacom want business? Initially I was told my account had a zero balance and I could migrate the line. While speaking to a customer services agent I was then told my account was in arrears. Odd! Needless to say an entire afternoon spent on the phone to Vodacom to try and sort out the issue and once again being promised it would be sorted by 6pm, which it hasn’t been. Seriously at my wits end!
112 replies
3 months ago
Daly Credit is not honouring instructions
They are still ignoring the fact that I have an arrangement with FNB and continue to harass me daily. Enough is enough. The agreement is with FNB and not Daly Credit!
56 replies
3 months ago
FNB doesn’t honour their own arrangements
Every month I find myself complaining about FNB, discussing the problem with them which they promise to resolve then it’s back to square one! This time FNB is not honouring a long term credit arrangement I have with them. They claim I haven’t paid my credit card in four months which is not true as R15 000 was paid at the end of September 2025. There after I queried the various different amounts in text messages and App messages. It was after this we entered into a long term credit arrangement. It took some months to iron it out but as indicated by FNB a token payment was due before the arrangement could be loaded onto the system. This token amount was paid and yet I still receive messages stating I owe and amount over and above what has been agreed. The long term credit arrangement has not been loaded and they now have various stories. It’s exhausting dealing with *********** people and systems daily and having the story changing all the time. Logically why would I make a token payment if I was not interested in the long term credit arrangement? It doesn’t make sense. I want the long term credit arrangement loaded and for this matter to be closed. FNB doesn’t have a clue what they are doing!
112 replies
4 months ago
FNB has no idea what each department does!
I would like someone at FNB, preferably a human and not a computer, to explain to me why 1) Daly Credit is still contacting me and 2) when one makes an arrangement with FNB in the next breathe they hand you over?!? 3) refusing to close a bank account which is clocking up monthly fees which I refuse to pay because I requested the account to be closed and lastly 4) having blocked my account and debit orders bounced which meant my account when into a negative because even though there was money, the money couldn’t ‘leave’ my account making it seem as though the account had a zero balance. I was still expected to pay for the error of FNB. I am so frustrated with FNB, nothing is simple, there are always 10 different stories and not just one person handling the matter. It seems as though the departments are inefficient and no one knows what they are doing in the departments. I can honestly say I hate FNB with a passion and will tell anyone not to ever bank with them. After months of complaining still nothing is sorted.
56 replies
4 months ago
GEMS is not GEMING, again!
I’m wondering how a client is meant to know that their day to day savings has been depleted when there is no communication. In November my four month old daughter was taken to hospital. I paid the doctor’s fee and left thinking all was fine. I then received an email from the hospital for over R3000 due to my savings funds being depleted which I only found out the first week of December after the hospital visit and paediatrician visit. Now if I had known my savings was depleted, I would have made a plan but I didn’t so the level of frustration is unmeasurable. This is yet again another example of little to no communication from GEMS to clients. So GEMS, how do we correct this?
159 replies
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