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Das N
Active since May 2020
33
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33 reviews7 months ago
Feedback required accounts
Try getting to query an account I think death will come sooner phonecalls are unanswered at the account division I keep on getting bills unpaid but my medical aid says they have paid their portion . To accounts my account ref Ecr2103551 the account was paid by sizwe hosmed on the 16/09/2025 sizwe hosmed ref for payment confirmation is N2249074 I don't want to leave negative reviews as I still think if the accounts department which seems extremely busy can take a few minutes and go into my account they will be able to verify. On this platform I urge you to investigate and communicate as I honor all my debts but this now is ridiculous I get no joy with phonecalls and only emails which I respond to states only the account is due.Please somebody help
53 replies
8 months ago
Sizwe hosmed useless
Useless pathetic medical aid they care more about profit than members. I urge all members who are current members of sizwe hosmed to consider another scheme like Discovery, Bonitas etc . Hosmed prior to the amalgamation with Sizwe was outstanding 5 star service. After the amalgamation it changed for the worse. As a psychiatric patient also suffering with Gerd and high bp I was turned down by sizwe for all my chronic meds above as they lost my files in the amalgamation and refused to investigate I almost lost my life and started paying cash for chronic meds . But I am paying over R3000 for the medical aid and a further R3000 PLUS MONTHLY FROM MY OWN POCKET TO FUND MY CHRONIC MEDS. Try phoning or sending emails they seldom answer and provide useless unhelpful feedback when they are pressured. They will send me a computer generated response to this complaint maybe if I'm lucky. The staff are *********** and in my opinion most must be got their jobs because they most probably are connected to the FAT CATS WITH FAT PERKS FROM OUR PREMIUMS. THEY HAVE BECOME MORE PROFIT BASED AND LESS CUSTOMER ORIENTATED. BY THE LOOKS OF THE COMPLAINTS ON THIS PLATFORM IT IS BLATANT OF THEIR GLARING INCOMPETENCE. I HAVE NO FAITH OR FUTURE WITH THEIR COST CUTTING MEASURES WHICH SUIT THEM AND DEPRIVES THE HARD WORKING MEMBERS THAT PAY THEIR SALARIES. TODAY A FAMILY MEMBER COVERED ON THIS USELESS SCHEME FELL ILL I HAD TO COVER THE CONSULT AND FULL MEDS WHICH CAME OVER A THOUSAND BECAUSE SIZWE HOSMED STATES MY BENEFITS ARE EXHAUSTED WHICH I KNOW IS NOT TRUE BECAUSE MOST OF MY MEDS I PAY CASH AS THEY CONTINUALLY TURN DOWN FOR NO REASON. TAKE MY ADVICE AND CHANGE TO A REPUTABLE COMPETENT MEDICAL AID WHO PUT THEIR MEMBERS FIRST. IN THE INTERIM SIZWE HOSMED STAFF ENJOY YOUR DAILY BINGE OF KFC AND WORKING IT OUT BY SLEEPING ON THE JOB WHILE MEMBERS FACE LIFE THREATENING CONDITIONS AND EVEN DEATH THROUGHOUT.
53 replies
11 months ago
Useless and unhelpful service
On the 08/05/2025 I went to the overport city Telkom walk in branch . IT was empty with just 1 employee sitting behind her desk and no other customers or employees. I was ushered to come to her kiosk as soon as I entered. The reason for my visit was to cancel one of my contracts. When I related my intention to this employee who had no time was welcoming she was overweight and had glasses and had a pathetic glum don't care attitude, she told me she can't help me as they only do sales I told her I am aware that your walk in branches can do this task as I have done it before at westwood mall telkom she abruptly shrugged her shoulder's and left me sitting there to my own devices and continued tapping away at her screen . I thought she was assisting me when she asked me unprofessionally "is there anything else ?" I repeated are you not helping me with my issue to which she told me sternly "I told you we only do sales here you have to phone telkom customer support ". Not only was she fat and lazy she was just interested in sales for her fat commission. That is why telkom is losing customers and now have to increase fees because when you talk to an employee who is half dead and not willing in anyway to assist the only option is to leave for a new dedicated provider which I will be doing
0 replies
13 months ago
Useless service incredible connection Pavilion
For being a high tech store this incredible connection based at the pavilion Westville should be renamed incredibly Useless. Try phoning calls go unanswered. The staff are incredibly lazy , unhelpful and for the most part on a go slow. Last year February I bought a blackview tab 60 for the most part it refused to connect to any wi-fi until I had to get a sim card and buy data bundles. After a few months and several hundred rands spent on data bundles I took the tablet back to incredible connection Pavilion where I waited ages to be served. After some time I got service and the staff attending to me verified my problem and said he was going to book it in to technical support. I agreed after a few weeks I was notified my tablet is fixed and ready for pick up. After inspecting my tablet at the store before I left I realized the screen protector was missing I brought this to the notice of the staff serving me he stated he will get in touch with the technical department to investigate. He told me he will definitely phone me the next day and I was handed back my tablet without a screen protector. I waited 2 days no follow up phone call , I tried calling but the phone went unanswered. I personally had to go in again and once again they said they will contact their technical department, but they delayed serving other customers and I left . I phoned continually thereafter after about the third day someone answered the phone I explained him the situation once more and he said he will get back to me . Now after failure of communication with them today 23/03/2024 I noticed a mild crack on the actual screen I phoned after about 5 attempt's I got through a male answered I asked to speak to a manager and he put the phone down on me. I physically had to go in the same day I stood at the technical counter for over five minutes staff saw me but being arrogant in nature continued chatting amongst themselves a few were congregated and we're on their cellphones and isolated themselves from the rest of the store check your camera's. I flagged a staff member standing idle and I told him I need service he told me someone will assist me soon, and he walked away. Finally a female manager was forcefully called after I raised my voice she acknowledged my complaint about my tablet and her Useless staff, whilst there another gentleman started throwing a tantrum when the person serving him abruptly left him and disappeared like the rest of the staff. This female manager who was dealing with me had to leave me and rush over to assist the other customer. Due to the inefficient staff and their don't care attitude and forgetting my issue completely I now have a cracked screen. That's why there's a screen protector to prevent damage to the unit itself. I left my device there and I will not be picking it up till they replace the screen and the screen protector. They have no after sales service and the majority of the staff are either useless , on a go slow or think they are in a holiday resort. Staff need to be trained on customer service and at the end of the day they need customers to come in to pay their salaries.
0 replies
21 months ago
Great service from we buy cars
I emailed we buy cars Durban to valuate with the intention of selling Two of my vehicles to purchase another from a private dealer. A Indian gentleman from we buy cars contacted me by the name of TRISTAN who said he would come out to me to make the valuations. We made the suitable appointment. After spending time with both vehicles he gave me a quotation for the first vehicle being a newer model the quote was fair and expected, but I could have done with a bit more (doesn't everyone?) . The second vehicle being slightly older but in reasonable NICK was emailed to me a while later. I was disappointed in that evaluation and I had more interests from private buyers with higher offers but in the past all my vehicles were sold to we buy cars at good value and their is no hassle with payment as compared to some private buyers. I phoned TRISTAN who valuated my vehicles and I stated my disappointment more especially with the second vehicle . TRISTAN listened to my dilemma and stated he made reasonable valuations. Understanding his side of it their is quite a narrow margin that he had to work on. However he heard my plea and insisted he would help me the best way he could I believe by speaking or getting advi*****t from his management Good news a little while later he informed me a little higher valuation nothing substantial but a figure I deemed reasonable. I just like to compliment Tristan from we buy cars Durban and going the extra mile to help and please a customer. Thank you for the effort to both TRISTAN and we buy cars. It's the customer service and satisfaction that counts and they have delivered
58 replies
25 months ago
Incompetence Staff absa overport durban
I had to physically go to Absa bank Overport Durban to update my Fica details as it was an issue to update with the banking app. Upon my arrival there was no reception assistance and no service agent at the entrance. I waited for about 30 seconds until the bank security asked if he could help he told me to take a seat and wait for a personnel to assist me from customer service. I was third in the queue . About half an hour later the queuing built up another member of absa personnel came from I don't know where and started asking if everyone was registered and had their queuing numbers . Two or three people after me said they were unaware of being registered and getting numbers etc. I did not bother as I don't work for Absa bank and I am not questionable for their short comings . The same member after assisting whoever came to me and asked me if I had a queuing number I told him I entered over half an hour ago and there was no service personnel in attendance I was told to wait in the queue for the next available customer service agent. He then told me to explain the issue when I'm attended to by the next customer service agent. About 5 minutes later the lady customer service agent became available her name SHEILA MULLER as I approached her she did not even greet me and asked me if I am number 42 . I then explained the issue of the queuing with her . She refused to attend to me rudely she said I must see the next customer service agent. She wasn't interested that I waited for more than half an hour and I asked her why must I go to another customer service agent when she is obviously doing the same function with the same title . She could not explain and insisted on assisted the person with ticket 42. This resulted in me losing my temper I then went back to the entrance now there was a black absa female employee attending to walk in customer I told her I want to see the manager . She directed me to Melanie Monilall ( don't know if the spelling is correct) The manager seemed unable to explain me being turned down service from SHEILA MULLER and the manager then started rattling off entrance procedures at Absa thinking that the problem lies with me , a totally *********** manager who doesn't know what the rest of her staff her doing or must do . She then told me to wait for customer service agent vincent where I waited close to 10 minutes for service. The only person who I can say has the interests of Absa overport Durban is Vincent and the absa security guard. Absa especially SHEILA MULLER AND THE BANK MANAGER NEEDS LESSONS IN CUSTOMER SERVICE AND SHOULD BE REMINDED THAT THEY ARE NOT DOING US A FAVOUR BUT GETTING PAID FOR A JOB FROM FEES FROM A CUSTOMER LIKE ME .
53 replies
26 months ago
Virgin active *****ulent methods and behaviour to entice new customers
After being pestered by a sales rep vigin active overport Durban,I agreed to take out a year contract starting December 2023 , the conditions the sales rep put forward was R331 monthly fee and a kit bag upon signing. In January 2024 my fees increased after just 1 month the customer care staff offered a two month free incentive due to my inconvenience. In February 2024 once again wrong higher fees taken from my account, this time the customer care lady apologised and said the 2 free months is still in force and I will be refunded, March 2024 same thing not resolved and a higher deduction once more. I sent them a lengthy email outlining the issues. Yolisha from virgin active sends me a curt reply and told me I did not get 2 free months as I had not trained the required amount to qualify. She is obviously inexperienced when it comes to customer care and service. She did not bother to read the conditions of my contract or even my email, I did not want 2 months free it was offered to me as I was now paying a higher fee than what's in the contract. I am not interested in 2 months free I want to pay what I signed for in the contract and I want my kit bag which was a condition included by the sales rep should I take a contract with virgin active overport Durban.
0 replies
26 months ago
**** rewards scheme
I believe Sizwe hosmed has created a rewards programme for their members from some time 2023, I went on the website filled in queries regarding same, Now I see I am being charged R149 a month no feedback, rewards card or phone call from Sizwe. So I tried phoning no one there seems to know in depth of this reward scheme it looks like a hoax scheme. Feel free to contact me T.Naidoo 0837832332
56 replies
29 months ago
Pathetic kfc service standards
I had the unpleasant experience of ordering a takeout in person at kfc mount edgecom plaza ,Durban, KwaZulu-Natal. Initially the person who took my order made me rattle my order to him verbally and only after did he inform me that his card machine at his till is not working. He pathetically redirected me to use a self service kiosk where I could use my card to pay. He failed to offer further assistance and as in the case of Mcdonald's there are always staff to assist with the self service kiosks. I used the kiosk with no help and had a difficult time using the self service kiosk as I had to get my order done on a trial and error basis. After ordering I check my receipt had to be requested at the staff manned till point. I fetched my receipt and waited. Normally at the kfc's I have frequented my orders are normally processed up to 10 minutes with about 7 min being the reasonable average. As I waited more customers came to the outlet I noticed numerous patrons ordering products same to mine paid and picked up their orders in about 5 to 7 minutes. It looked to me certain products of my order was redirected to patrons coming after me I have come to the conclusion that because the patrons being of the same race group as the front serving staff they were in favour of fulfilling their orders before me.After about 15 minutes had elapsed I got fustrated and voiced my opinion only to be disregarded with a don't care attitude by a front staff member , who now realised he had to process my order as I was causing a fuss. Over 17 minutes in I requested for the manager, A female sauntered along after voicing my concern she looked unimpressed at me and continued with her malingering by this time the first attendant smuggled my order close to me bewildered what the fuss was about. As usual their attitude spoke for them they were right I was wrong. I had three course meals in restaurants served quicker. Customer service is lacking ,staff need to be retrained especially in BATHO PELE principles. I will not recommend or visit this kfc again .Also with the diversity of various predominant race groups in the area it would be nice to see other persons of colour also employed.
0 replies
29 months ago
Exceptional service from LEKKERSLAAP HOLIDAY/VACATIONS
I recently had to search for a suitable weekend for a get together with a few mates . Our requirements for accommodation had to be local, reasonable but not shoddy and well administered and managed by a reputable accommodation letting. I searched and found lekkerslaap accomodation a proudly south african letting for holiday/ vacation referrals with reviews and prices. Upon giving them dates and a few choices their administration wasted no time with liaising with landlords of my choices to establish if dates etc was available. Within a few hours of my enquiry I was acknowledged and kept abreast with the bookings available. The ones which had been booked was offset with alternative suitable suggestions. The communication throughout has been up to date and exceptional I have booked successfully. I further upon booking qualified for a discount as lekkerslaap affiliates often give discounts. I was also emailed by the landlord welcoming and thanking me for choosing his establishment. With all the negative publicity mostly our SOUTH AFRICAN tourist and service industry attracts lekkerslaap has proven it has mastered the art of customer service and is a Guru in BATHO PELE service. I recommend this proudly south african company for your next holiday /Vacation booking. They have accommodation all across south africa.
72 replies
Review Distribution
5 Star
8 (24.242424242424242%)
4 Star
1 (3.0303030303030303%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
23 (69.6969696969697%)