SK
Sivuyile K
Active since May 2020
71
Reviews
0
Industries
Reviews
71 reviews2 months ago
No assistance for Vulnerable customers
I’m writing this with a troubled heart today to witness such an appalling service from Standard Bank Vangate mall, I asked the guy from in front desk if they have someone who assist with vulnerable customers… He gave me a resounding no saying they do not have they have to wait in line, frail and weak ladies I saw they were made to wait unfortunately they do not know their rights can you please do better.
159 replies
6 months ago
MISLEADING OFFER
Good day, please assist guys I do not like this false information I have received when checking my status on the web, it reads thus "You qualify for more money Well done for looking after your FinChoice account. Because of this we have increased the amount you qualify for from R2 500 to R6 575 . To apply for this offer click on Activate now. If you're not interested you can keep using your MobiMoney facility as before" WHEN i attempted to activate it it said I must call the Customer support I did they escalated it to the relevant team why does it mislead people because at this time I am in need of money please resolve this.
159 replies
7 months ago
MENTAL HEALTH AGGREVATION- FAILURE TO MAKE INFORMATION AVAILABLE ABOUT THE BALANCE PROTECTION
I am writing in response to your recent follow-up questions regarding my claim. I must express my deep concern and disappointment with the nature of the questions posed, which I find not only inappropriate but also unnecessarily invasive—especially considering the traumatic circumstances surrounding my condition. As clearly stated in the original medical documentation, my healthcare providers have already indicated that certain information is unknown or not available. Despite this, I am now being asked to provide further details that I do not possess and which, if pursued, would require me to revisit painful and distressing experiences. It is wholly unreasonable to expect any individual to endure further emotional harm to satisfy administrative procedures, particularly when the relevant medical professionals have already affirmed the limitations of available information. I urge you to review this matter with the necessary sensitivity and empathy. I expect my claim to be assessed on the basis of the legitimate medical evidence already submitted, rather than on speculative or retraumatizing demands. Should there be any further need for discussion, I respectfully request to engage with someone trained in trauma-informed care or a suitably qualified case manager who can handle this matter appropriately. Furthermore, I would like to raise an additional and very serious concern regarding the lack of transparency and accessibility of the policy information at the time I entered into this agreement. Until now, I had never received nor been made aware of any exclusions attached to my policy. This information was not provided during sign-up with Woolworths or ABSA, nor has it ever been accessible via the Woolworths app or any other platform I was directed to use as a customer. I only became aware of these exclusions after making a claim and speaking to an ABSA agent—an interaction which, for the first time, gave me insight into conditions that directly affect my benefits. This raises serious questions: Why were the policy exclusions not disclosed to me when I took out the policy? Why is this critical information not made easily available to customers? Why must I now be burdened with combing through medical terminology and policy fine print—after falling ill—rather than having had full clarity from the outset? This lack of transparency has only deepened my distress during an already overwhelming period. I entered into this policy under the belief that it would support me in my time of need, yet I now find myself facing bureaucratic obstacles and unclear communication that are both emotionally and practically taxing. I urge you to take these matters seriously. Please review the call I had with the ABSA agent, as I outlined my frustrations and concerns in detail. I expect a formal response that addresses both the handling of my claim and the broader issue of policy communication failures. Please do something about the frustration you are causing me as a result of your flawed process this should clear my account in full because you did not do me good AT ALL!!!! Thank you for your time and attention to this matter. I look forward to your prompt and constructive response.
0 replies
7 months ago
ABSA LIFE DERAGOTORY QUESTIONS MADE ME SICK TO THE STOMACH
I am writing in response to your recent follow-up questions regarding my claim. I must express that I find the nature of these questions not only deeply inappropriate but also unnecessarily invasive, particularly given the circumstances. As noted in the original documentation, my medical providers have clearly indicated that certain details are unknown. Despite this, I have now been asked to provide information that I do not possess, and more importantly, that would require me to relive extremely traumatic experiences. I should not be expected to endure further emotional distress to satisfy rigid bureaucratic processes—especially when the relevant healthcare professionals have already stated these answers cannot be provided. I respectfully request that this matter be reviewed with greater sensitivity and understanding. I expect my claim to be assessed based on the available medical evidence, not on speculation or demands for information that may not exist. If there are still concerns, I would appreciate speaking with someone trained in trauma-informed care or a case manager who can handle this matter appropriately. Thank you for your attention to this,
371 replies
9 months ago
Unhappy
I spoke to a lady requesting her to change the primary doctor for my son because we do not stay in the same area, I don't know but she changed my Primary Dr and now this new dr I requested for my son is supposedly my new dr too which I did not request, I went there to request a repeat script and I was told it got rejected I do not know what is happening with it can you guys please fix this. My DR IA Pakade I do not want her changed and my son's dr should be Patel please.
265 replies
16 months ago
High charges!!!!
I cannot be fighting with ABSA each and every month for huge amount of charges what is going on with you guys almost R300 worth of charges ? I only make sure I only do cash backs and few other transaction I seriously need to opt for something different you guys are very expensive.
162 replies
17 months ago
RUDE MANAGERS BRACKENFELL BRANCH
I think it is not even worth giving one star for the treatment I received from Brackenfell Checkers Branch, the disrespect and lack of empathy from the managers is shocking to say the least. I have never been so disappointed; after spending my money and not getting value for it they even take time to resolve a query
0 replies
18 months ago
CHARGES
I complained about the number of charges per month for the past year they are over 300 unaccounted for, I queried the R15 that is debited each month and nothing is being explained to me.
106 replies
18 months ago
Rejected claim not full educated about the risks.
Regarding claim ref 383516897 lodged a claim for my Apple Ultra 2 watch when I took out the insurance I was never advised that my claim will be declined due to them not pro rating it, I was not told should anything happen to my stuff I will not be covered, I learnt today that MY CLAIM WILL BE REJECTED BECAUSE THE ADVISOR NEVER EXPLAINED FULLY TO ME THE EXCLUSION SO TO SAY, I WOULD LIKE TO CLOSE THIS POLICY BECAUSE THEY NEVER EDUCATE SOMEONE TO MAKE A BETTER DECISION FOR SUCH CASES.
212 replies
18 months ago
Dissatisfied
I had an accident last year in December, I sent request numerous times whilst I was admitted in hospital for an MRI and I was told different things by different people the specialist and the Physician also sent through motivation and also to give the motivation for the urgency of the MRI unfortunately my medical aid could not help even though they said seeing that I was an inpatient it should be done. I know have a terrible pain that will not go away, I have taken different types of drugs to alleviate the pain and unfortunately nothing seems to work and the unfortunate part is that oRTHODONTIST WAS NOT 100% SURE WHAT IS IT I needed. what is it I should do.
318 replies
Review Distribution
5 Star
2 (2.816901408450704%)
4 Star
1 (1.408450704225352%)
3 Star
1 (1.408450704225352%)
2 Star
0 (0%)
1 Star
67 (94.36619718309859%)