VM
Vigilant M
Active since May 2020
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
compliant related to a insurance claim
Complaint relate to a claim for ISTOREINSMFRF116197 Good day All, I trust this email finds you well. I am writing to formally raise a complaint regarding the ongoing difficulties I am experiencing with my policy under the subject policy number. Firstly, your online system is preventing me from submitting my claim. Each attempt results in the following error message: “Unable to identify you based on the inputs provided. Please fill in this form and we’ll assist you.” This issue has made it impossible for me to proceed with my claim, despite entering the correct information on multiple occasions. Secondly, during my call yesterday, I enquired about the device listed under my policy and discovered that it does not match the device I originally insured. This discrepancy is concerning and requires immediate correction, as it directly impacts the processing of my claim. Given that I am unable to use your system for submission, I have attached both my policy document and all the required claim information. I expect this matter to be resolved urgently and the claim to be processed without further delays. If I do not receive satisfactory assistance promptly, I will have no choice but to escalate this matter publicly through HelloPeter and social media. I believe it is only fair to expect efficient service, especially when premiums are paid consistently. For your reference, here are the relevant details: ITC Ref: 45229666 Case Number: 79/212026 (Opened at Pretoria Central Police Station) I look forward to your immediate action on this matter.
53 replies
2 months ago
Installation of Tracker
I have an Absa activate insurance and Glasfit is the company that is supposed to install my tracker on behalf of Absa. the service that I received from the Menlyn Branch by the lady with the name of Yolandie is very poor. I called in to find a slot to bring my car I firstly ask working hours she tells me its 08 t0 17:00pm next question I ask do they open on weekends the response is that they have a slot today at 13H00. I repeat my question again she tells me to hold she will transfer me to the team that deals with the fitting after that she drops my call and never called back. I will write this review also to Absa so they can know their clients are treated by this service provider my policy number is 6556482752 I hope someone will call me to sort this issue out cause I don't have the energy to speak to Yolandie with her attitude.
0 replies
2 months ago
Insurance application
Hi All its Eric Sivuyisiwe Mbange here recently took a policy with absa activate I informed the agent on the line that I want my policy to start on the 11 of February 2026 can he escalate this as its a matter of urgent since I need to travel somewhere tomorrow. Am still awaiting the policy document to know if am covered how long does it take to get that information. can somebody help me to facilitate this my contact number is 083 313 7631 or 063 219 0483
56 replies
3 months ago
Customer service complaint
I visited the McDonald’s on Paul Kruger Street in Pretoria Central and received very poor service from the staff. I first tried to place my order using the self‑service machine, but it had issues and couldn’t print the receipt or allow me to pay. I then went to the counter and asked for assistance, but I was told to wait for the cashier. I ended up waiting approximately 5–7 minutes, and I even had to remind the staff that I was still waiting to be assisted. When the cashier finally arrived, she did not apologise or explain the delay. This level of service is unacceptable. I kindly request that management address this behaviour before it starts causing the loss of customers.
0 replies
3 months ago
Gap Cover added on my medical aid without my approval
I recently took a Medical aid with this company in October where I requested that they do a stop order on my salary. only to figure out in December 29 2025 that the lady who was assisting me also added a gap cover that she made it to deduct on my bank account even though I stated that I don't want the gap cover. I tried to call the call center to get this sorted so I can cancel this gap cover as I currently don't need it, the call center landline the ring alone with no answer until you're requested to leave your details someone will call back am still waiting haven't received a single call from this company. This is the worst experience that I have ever experienced dealing with tele sales telephonically I wouldn't recommend this company to anyone, am in the process of cancelling their medical aid.
56 replies
72 months ago
Covid 19 relief experience with Standard bank
I applied for a Covid 19 relief for revolving loan with standard bank on April 14 2020 only received no feedback of whether approved or declined. called the call centre to follow up was told will be contacted must wait its been 2 months now with no feedback on 14/05/2020 logged a complain with the complaints department am was given REF: 7029852475 and told it will be resolved on 21/05/2020 its 27/05/2020 today there's still no feedback called them today was told the query has been closed must call complaints department to check outcome with them. this is the worst service that I have ever received with a bank am closing everything i have with them they dont take people serious with their employers
210 replies
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1 Star
6 (100%)