MM
Mpho M
Active since May 2020
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Faulty tv booked but no response
I recently have a contract with Russell’s, and a lady that was assisting me was amazing, best customer service. I bought a few items, and which one of the items is a Hisense 65 inch I was very happy I bought for my kids to enjoy this festive season. But within a space of a month , the TV went blank and having an insurance I believe such matters shouldn’t take long ,I called the store to my my surprise the lady that was assisting she resigned and got another better career prospect. I told them the tv situation, and sent an email on my side . And they couldn’t give me a direct contact , I had to communicate with the lady that resigned then to them that’s what they suggested, fine After a while technicians came they only took pics and left . After a week they called me and asked me for the same pics they took, it seems to me they never submitted the claim or the repair job card ,ok that made me feel less important as the customer. Kept doing follow up every chance I got . But I kept on experiencing bad customer experience at every end I contacted. I was sent from pillar to post spoke to katleho transferred me to a different department, and spoke to patricia also gave me the 0800 and I spoke to rose she also wanted to send me to another department I told u the third person I’m being transferred to , please can someone assist me she dropped the phone I have worked at TFG for years w years a company that values their customers they attend to the matter promptly , when requested for a manager they go and the call drops itself. I’m being told the where house has approved but it has been two weeks that they approved it but no move , I don’t know where who to talk to . When calling the store they say they call me back always ask me who was helping and that person is not there , this is unacceptable customer service.
0 replies
11 months ago
Poor customer service and the horrible experience
Walked in shoprite checkers new market lifestyle centre , at 07:45 doors closed half way only one door open , bought scones and a tinkies also wanted to buy prepaid electricity, there where three customers ahead of me . One white lady that was been assisted and a gentle I was behind him , and ten staff members helping that while lady you can see that everybody was getting ready to go home the white was greeted assisted with efficiency. The gentle man that was next assisted, I was next wearing a security uniform greeted not greeted no eye contact while the cashier was helping me carried on with the conversation with her ten colleagues it was like I was not there , I had to repeat myself as I was disturbing sliding wedy khulu as I kept disturbing their conversation, after she ranged my items ... I requested for prepaid electricity she told me I must go buy it at money market I went to money market waited for someone to assist me no came as they continued with their nice chat , I had to go to them to ask for someone to assist me with prepaid electricity, the other staff member rep**** money market is closed this time. the other said we don't sell airtime and electricity this time the other rep**** anything else we closing. Then I left
0 replies
19 months ago
Mr mpho Patrick maimela
first experience with makro was bad my orders took long and where separated one came after a long complaint, but now I'm very happy with the service got my product sooner as promised big upside makro' this is extra mile Champs
53 replies
20 months ago
Poor customer service
My horrible experience with makro , makro is a big brand but I believe they hired *********** employees and the marketing is doing false advertising online, I bought my first order online with a combo advertised on their Platform, and the second because of their combo special they claimed to have been running, I've always bought my sups and stuff at takealot they pro's efficient ton time your products get to you, my worst experience of all , I got ****** one of my product I bought with my own hard earned money, and they claimed that it has been dispatched and they can't provide prove that it has been dispatched. I wrote a review on hello Peter only then i got makro's attention none the less still not solving the customer complaint but defending themselves, I was called by a stuff who didn't further did her investigation before calling me what could have occurred in this incident, who was lying to me , telling me about the current combo special that they where running and could be false advertising again to people cause what u get free was also out of stock,and not the one I bought , she told me that it was one order and it was dispatched as one order and it's impossible that the order was missing but she will return to me, and then I told her I received order with two products and the invoice was showing three items but received two ,I told her in my order I received two there is two orders dispatched,she said to me there is two orders u have recieved, they will call courier and find out and turn around time to return to me will be on Tuesday the 13th August after my order didn't arrive on time and after i wrote two reviews , this is the third , i wheres operations and they never even chiped in after two reviews maybe they having coffee at star burks . since courier they not working on weekends she called me on Saturday , came back to me Wednesday they gave me a call 🤙 the staff member confirmed to me when she returned to me that , when she did she ,told me that them at new market they dispatched two ✌ items which is fast grow amino and a mass builder, while the first that called said three items where dispatched, from new market there was an order that was coming from other makro that was supposed to be dispatched to me by the other markro and i confirmed to her i recieved an invoice with one item that i didnt get , tactically i was supposed to receive three order cause i got three three invoice, but got two , she then said she doesn't know they at new market did their job , (wow).so tactically there was supposed to be three orders I told her that I received one invoice with that one products, she said no the other markro didn't do their job , unacceptable behavior cause she was supposed to take initiative to go extra mile to fix the mess done , i would advice markro to do an ibt transfer of stock and send it to a wharehouse that has majority of stock to be dispatched then do one order cause , the system they using is not working for them , i dont advice anyone to buy with markro online cause imagine if i bought a high value product and this occurs, i declare this as a loss for me cause of the product i bought and not received, i will continue to preach thos gospel ,poor customer service I wouldn't advice anyone to buy online makro it's frustrating explaining yourself when u should recieve service , negligence I wish I walked in bought my stuff less stress , the online was supposed to be convincing efficient at the comfort of your home and thanks to hello Peter my voice was heard through their point of contact , cause markro I couldn't get them on call they whatsapp answer in two days email they don't respond, thanks HP
53 replies
20 months ago
Missing products and order taking long still waiting
I bought a combo special at makro online and that combo was supplements hyperbolic mass that comes with creatine and also made an order for my friend both didn't come with the combo special and when I wrote an email I was told that they come separately and I will recieve an invoice and also whatsapp the makro online it was telling im assisted by teboho and to the same and online it says 2 to 5 days turn around time from the 1 of August the order hasn't come I paid for an npl 700 ml shaker bottle it hasn't come till now on call same thing order numbers MAK7263690 It was supposed to come with a creatine 3 in 1 its missing MAK7253176
53 replies
52 months ago
Horrible customer experience
I went to THOKOZA unit F usave 10 min ago I was doing a cash send and and buying water and juice and the cashier didn’t even greet me , and there was no smile , smile is not even a must , but to show that she is willing to serve customers, she was angry 😡 , I didn’t even mind that she didn’t greet me , but assist me , here I am giving her my number I have never done a cash send before it was a first time , and I was supposed to have given her a ref and she banged her hand on the counter, I snapped I told her don’t get agitated with me , she went on with her tantrums , I spotted a guy that seemed like a superior I told him your cashier seemed frustrated and she must live that at home observe from afar , before I even live the store I over heard him saying look at this man he is making himself a white person , to me he looked at me and he said look at this stupid, he was buying my face not what I was saying, a horrible service from cashier and manager , spoiled the happy mood I had , I had a very but very bad experience in that store,
0 replies
70 months ago
Unhappy service
Zamokuhle We didn’t have money cause we have been waiting for a claim after our mother has passed away ,we went to Zamokuhle we where stranded we made a agreement that will pay the money after sunlam has paid out, fine the amount was R9080 made an agreement and due to COVID conditions they said we can’t wait long they but we need to pay 2380 for the hole to be ducked and we paid number one we had to call them for them to give us the date of Burial , we asked what should we tell the people we will look stupid, that’s when they said they will call us in the morning, fine in the morning they didn’t call and when we call them no response, we drive to them and that’s when they call , but I don’t blame those two ladies cause they do a tan of work , before they said Thursday and we ask about the day they call they then they where calling for the whole to be ducked , now we ask about the time and they said they will call us for time , Wednesday we went home and they told us we burying tomorrow but we don’t know the time imagine, and we had to drive there twice the following day , cause when we live them they seem to forget about us , around 3 when they about to close they tell us is now Friday we kept asking about time and they call us in the morning Thursday that the time is 10:00 o’clock Friday many people didn’t come cause we even forgot to return to some to confirm the time we told the time , the worse and stressful they told us ten , they said they will bring the cobs at 8 o’clock but they didn’t we called at half past 8 no answer cause the service was supposed to start people where there waiting how embarrassing, 9:45 my uncle we mourning and we are stressed by them , my brother drove there as well and I had to go there as well , the cobs not there we went to another branch we couldn’t even confirm the cobs, I mean we hear stories that people burry people who are not their own, we did a service late after they complained about time that they have to go in a hurry for another funeral, I almost fought to the hearsh driver no even remorse, we mourning and we have to fight , my mother’s box was steppled and broken Bronx peterns and scared handles I will never recommend Zamokuhle funeral
0 replies
72 months ago
Bad experience
Dstv info Good evening MULTICHOICE IM WRITING THIS EMAIL BECAUSE IM REALLY NOT HAPPY WITH MULTI CHOICE , I PAID !!! , my monthly subscriptions which i have to have my services , but it’s a problem cause I have to call multichoice every other day , because they close all channels which is frustrating , in this month of may I have called four times who’s airtime I’m using, my son ‘s sometimes I’m a 70 year old pensioner, the the first time I called multichoice they told me they aware that I made payment they the supervisor will escalate the with an email to financial right but after three days again services where off my son called again they put on the channels again , my question is who is supposed to be inconvenienced cause we have to call every time ,it means someone is not doing their job , and someone is been inconvenienced , today my son called I wanted to watch tbn service he was put on hold for 1 :30 he requested for the supervisor I needed clarity , to me this supervisor service to her can go out the window , I’m a 70 my son called for he they didn’t want to open the channels because I was not there , he asked he asked ronica what must my mom do the whole day he must wait for you,he requested the very same supervisor she never comes she is glued to a chair maybe I must confirm number one my son has his own house he has to live everything come to my house to call for me , so that multichoice can turn on the channels , I have to sit the whole day doing what ? You send me a text to rate multichoice after a call I rate it -0 I expected an experience I received poor customer service . Owner of the subscription MRS MISSISSIPPI NTSOAKI MAIMELA ID 5001060759084 Contact number 0795711887 Kind regards MRS MAIMELA
210 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)