AH
Anna H
Active since Jun 2020
10
Reviews
0
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Reviews
10 reviews3 months ago
Lilian Lofts Hotel & Spa Failed dismally to do an hour massage
What was supposed to be our last day celebrating our wedding anniversary, did not go well because of Lilian Lofts Hotel & Spar, based in Fordsburg, Lilian Road, in Johannesburg. While my husband received good treatment, mine was a terrible Experience. He was treated well, asked which areas needed more attention, their entire body massage was amazing, while I received basic treatment that did not require even deserve the R699 as per their promotion. I feel I was given someone who is still new, who could massage AT ALL, especially the lower body. I don’t feel as Someone who just had a massage, and our appointment was just 2hours ago - from 12:00-13:00. The experience was underwhelming, did not meet my expectations, as I have had many massages in other places. This was the worst experience for me, not worth the money.
0 replies
19 months ago
ONEPLAN INSURANCE DOES NOT CARE, NEVER TAKES ACCOUNTABILITY FOR THEIR OWN MISTAKES!!! I REGRET CHOOSING THEM!!!
I have been with OnePlan for years, and to say I am disappointed, would be an understatement!!! Very poor service, with no consideration for the clients, as well as theor challenges. OnePlan always comes with excuses for their own inconsistencies. I have recently claimed for optometry appointment, the same way I did 2years ago, but it has been a frustrating and an unbearable experience, refusing to accept the invoice submitted after making theit own mistakes with my previous claim, with degrading, condenscending, disrespectful, inconsiderate consultants. One of the consultants, Tshepang, when we spoke to her over the phone on the 23rd of September, said she understood our frustration, and also questioned why we were not given issues before, for claiming. However, she changed the tune and had the audacity to say "the company was very lenient with you first claimed, you were not supposed to claim" like OnePlan is doing us a favor, like we are not paying every month. You'd swear we are begging for free service, with the treatment given by OnePlan and its consultants. They will do whatever it takes to blame you for their mistakes, and never take accountability and this has been proven in this interaction with them this week. They also have no sense of urgency for their clients; they promise to call you and resolve issues, but they never call - ALWAYS HAVE EXCUSES! This is a disgrace to the human race!!
53 replies
32 months ago
VODACOM IS ****MING ME
I have been waiting for the delivery from Vodacom since 1 August 2023. I have been debited, but my delivery is not here. Vodcam does not care about its Customers. All they care about is making money. Can I have all my money back please.
262 replies
32 months ago
VODACOM DOESN'T CARE ABOUT CUSTOMERS, SUCH A DISGRACE TO HUMANITY
Vodacom has been deducting from my account even after manu attempts in 2021 to cancel the airtime simcard that I lost. A few weeks back, they call to inform how they are running a discount/promos on data and airtime. It came to a point where the lady realised I was paying too much ans asked if I was interest or would rather opt to het a phone,new simcard and router, whicj I agreed to. 3 weeks ago they delivered my parcels to another province; Johannesburg, while I provided and confirmed my new address (Cape Town) more than 3 times, that week. The service is beyond disappointing, as all of the ahents kept saying they have confirmed the delibery for my new home and work address. However, no delibery has been made. To make matters worse, they do not communicate AT ALL. VODCAOM is not even remorseful or willing to take responsibility of the fact that they have been deducting from my account for thw past 2 years, when I had already cancelled. I habe wemt to several branches in Cape Town, they tell me they cannot assist and that I need to call the customer care line, which I did, and yet , here I am, writing about my painful experience. VODACOM mist repay all my money, as they are clearly not willing to deliver my products The service is beyond disappointing, but VODACOM does not mind taking the money every month.
192 replies
48 months ago
Takealot Bad Service For Customers
I was supposed to receive my product today, but I have been waiting since 8h00 am. Only to receive a notification around 9h10 that the driver tried getting hold of me and I was "unavailable". Mind you I did not get any messages or phonecall prior to this. When I called takealot, I was told by 2 different consultants that the drivers had to call prior to coming to my home, which they didn't. And that the drivers are not obliged to call me when they have arrived at my complex. So when I asked if I was supposed to be by the gate from 8h00 to 17h0p,they said no, it wouldn't make sense. So, how the hell am I supposed to know that my product has arrived when there is no communication from their side? Should I smell the doctor from the main gate or how does it work? Please explain!! Also, I have been waiting for feedback from the consultants who volunteered to call back after speaking to the "branch" in order to let me know if the delivery will be made today or any other feedback. No feedback so far. I called again a few minutes ago trying to find out if I can go fetch the product myself, I was told the branch would have to approve this first. This is the same branch they say is not responding to the emails or taking phonecalls since morning. So, I bought a product and won't get it on a scheduled day, even after taking a day off to be available. Please make it make sense for me??? This is ridiculous and really unprofessional!!
74 replies
56 months ago
Outsurance will ruin your name!
I have canceled my vehicle insurance with outsurance, to my surprise, I have found out that I owe them over R1000? And when I called and asked why is this appearing and hindering my credit score, they know nothing? Please clear my name, I do not owe you a cent. It's been years since I used your services, even after you double debited me. Clear my name
106 replies
56 months ago
Vertex Solutions
I have been seeking assistance, trying to settle my debt with Vertex, for weeks. If it's not them not responding emails, as it has been the case, it's them leaving your conversation, while attending other clients, while I can even hear them. I have been trying to settle my Lewis account of R11000 as unemployed as I am, and even after having a discount of R9000, I had begged them for a discount of R6000. Please bare in mind that I had just settled another account with the Lewis store on the 6th of August 2021. For an unemployed person who just wants to do right, I still have to beg for a service from Vertex that is supposedly there to assist anyone in my shoes? And even after they (Lewis) declined this, I still sent emails to try and come up with a payment arrangement, banking details, and vertex did not bother assisting. A few minutes ago ( 10 minutes to be exact) a consultant called Merriam said she would transfer my call to Mampho Sweleni. But I was left on the phone, with my own airtime running out, while they attended other calls, literally on the the call. Such disrespect? Is my case not important? And looking at the period I have been trying to resolve the matter, would it be fair for me to incurr further interests when I'm getting poor service? As if this was not enough. The Lewis store claims to have no knowledge of my plea for a higher discount as they called and verified this yesterday.
53 replies
58 months ago
1st for Women is not committed to assisting when help is needed.
As a paying customer, I have contacted 1st for Women on Monday for assistance through their App. I never got assisted. I only just received a phone call from them literally 5 minutes ago. And when I asked why they are calling me after 2days, all I got was "my apologies about that Ma'am". The question is, am I paying for apologies? I am not happy right now about this service at all.
106 replies
67 months ago
Unhappy 1st for Women client
I had a car problem today, it wouldn't stand still, even with the handbreak up, so it rolled backwards to the car behind me. I felt unsafe, but I managed, I don't know how, to get work. I however asked my insurance (1st for Women) for assistance, but I was told that I cannot be assisted, because I was not in a car accident. My question therefore is, should I cause accidents, with a faulty car, and out my love, and those of others in danger, before insurance can assist? In a world where already women don't feel safe, the insurance for women could not assist me.
106 replies
71 months ago
1st for Women not putting Women 1st.
Hello Peter, I hope you are well because I am not. Short story, I am a young Female and a client of 1st for Women. I am 9 months pregnant and moved to Johannesburg from Stellenbosch to be with my family as I am expected to give birth in Johannesburg, I left my car at my registered accommodation in Stellenbosch hoping to retrieve my car using a car carrier service. I called my insurer (1st for Women) to confirm if I am covered for this process, A lady (Lerato Mtembhu) asked if she could call me back with a feedback, I waited and ended up requesting a call back using my app. A gentleman (No name) called me back and advised that I am fully covered and there are no issues. After I made a book to have my car collected I get a call from Lerato advising me that I am not covered and she recommends that I travel back to Stellenbosch to collected my car after I told her more than once that I am pregnant . Now I have 2 problems: - My car is stuck in another province and cannot be retrieved after i checked with my insurer if I was covered and it was confirmed that I am. - I made a booking for car carrier to collect my car, if i cancel i will incur a R 285.00 cancellation fee. Peter, please assist.
210 replies
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