JC
Jennifer C
Active since Jun 2020
8
Reviews
0
Industries
Reviews
8 reviews45 months ago
Worst possible delivery service I have ever experienced
I placed an order on Pick n Pay Asap yesterday to have some things delivered. I waited for almost 4 hours and no one had turned up yet so I called, then it was said that the driver indicated that he was on his way to the store, they also gave me his number. Then I called him and he said he would probably deliver to me within 30 minutes. more than 30 minutes later he calls me back and says he's sorry there's a huge mess up at the store with my order and he has to cancel the delivery, and then I have to put in a cancellation at Pick n Pay to get a refund. Then I tried to call but they already closed for the day and I had to wait until today to call them. I sent a complaint on twitter. Then I called Pick n Pay this morning and asked to cancel the order and do the refund, the woman did it and said I would get my money back within 10 days. Then I got a reply later on my Twitter message asking me if I had received my order. So then the person said someone would email me about it. Then I got an email where the person said they are sorry the order shows delivered and they can no longer cancel it!!! Then I said how can it show delivered if I never received the goods. The person responded the goods were delivered today at 10:35. How does your system work because I never received it, I am at the office today in Johannesburg and no one is at home to take the order. How does your communication work??? I will never order through Pick n Pay again. Your app also frustrates me because it is not at all user friendly and does not give any option to do a refund or cancellation. Give me feedback ASAP on what happened with my order and when I will receive my money back. If I don't get response I will be taking this much further than Twitter and Hellopeter!!
134 replies
49 months ago
Free Tab A7 falsely advertised
I bought my Samsung S21 fe from MTN during the promo running through March which was supposed to include a Tab A7 tablet but it looks like false advertising. When I chatted to a Samsung agent on the members app the person sent me a similar promotion which was supposed to end at end of February I told her it was not the same one as mine was running from1 March to 31 March. I sent an email complaint as I am extremely disappointed in Samsung. Please look into this issue and provide me with my tablet A7 that I signed up for and if I do not get the desired response I will take the matter further.
318 replies
50 months ago
Great products and service
I love the items I received and true to size. Great service with regards to delivery. I definitely recommend ***y Curves.
53 replies
50 months ago
Bad product received and no communication on the issue I submitted
I placed an order on 27 February 2022 and received the items I ordered. However the bag of oranges I received was of poor quality and is not fit for consumption. I submitted an issue on their app and all I received were automated responses telling me that Checkers would get back to me, up until today I have not had anyone trying to get in touch with me to resolve my issue. I want a refund for it and I will be looking elsewhere to buy my fruit and vegetables going forward. The app also does not give any option for you to get a refund on a product.
0 replies
56 months ago
Credit card debit order
Yesterday (30 Aug 2021) FNB deducted my Aspire account for the amount due on my credit card. This morning I see under my history that the amount has been credited back to my Aspire account meaning the debit order never went through. Now I receive a notification on my FNB app saying 'Dear Mrs ***, this is a friendly reminder that your FNB Aspire credit card payment of *** was due on 30AUG2021. To bring your account into good standing a payment of *** is required today. Click the option below and follow the prompts to make a payment.' Please tell me FNB if you are able to manage your systems properly without causing my account to appear as if it is not in good standing? I would like this matter escalated as this is unacceptable. I would like an explanation for what is happening on my account. Also worth a mention there are a lot of things that FNB is going backwards with and this is an example. I am really not happy with your service as it is going down hill, Ebucks isn't even worth it anymore and it used to be a big reason for me wanting to bank with FNB - a lousy 500eb (R50) where I usually received way more than that. I would not recommend FNB to anyone.
265 replies
56 months ago
Credit card debit order
Yesterday (30 Aug 2021) FNB deducted my Aspire account for the amount due on my credit card. This morning I see under my history that the amount has been credited back to my Aspire account meaning the debit order never went through. Now I receive a notification on my FNB app saying 'Dear Mrs Cordier, this is a friendly reminder that your FNB Aspire credit card payment of *** was due on 30AUG2021. To bring your account into good standing a payment of *** is required today. Click the option below and follow the prompts to make a payment.' Please tell me FNB if you are able to manage your systems properly without causing my account to appear as if it is not in good standing? I would like this matter escalated as this is unacceptable. I would like an explanation for what is happening on my account. Also worth a mention there are a lot of things that FNB is going backwards with and this is an example. I am really not happy with your service anymore, Ebucks isn't even worth it anymore - a lousy 500eb (R50) where I usually received way more than that. I would not recommend FNB to anyone anymore.
0 replies
64 months ago
Bad online shopping experience
I placed an online order which went through successfully, I was pleased about it so when my niece's birthday rolled around I decided to make use of your online store again yesterday. I was searching duvet cover sets, one of which I wanted to place in my cart in size double as it showed available. However when I tried doing that I got an error and it didn't allow me to pick the item. One of your customer consultants on Whatsapp assisted me and I found out that the item is actually out of stock but it's not updated on the website. Then I found another item yesterday which I ended up purchasing online, my order went through successfully money got deducted, got a confirmation email etc., only to receive a new email this morning with my order status changed to cancelled. Again a customer consultant assisted me on Whatsapp who told me that the item is found to be out of stock at their warehouse. This is very poor service for an online shopping site, I doubt I would ever again order anything from you and I wouldn't recommend you to anyone either. I really hope you can sort out the delays on your site so that no one else would experience the same bad service. I used to love shopping at Mr Price but this is just causing a bad reputation for you.
112 replies
71 months ago
Scam: MTN Gamer+
I received the following two messages at 13:26 today and I believe it may be a scam I have not joined any services such as the one mentioned here. If I am subscribed to this please unsubscribe me asap. Y'ello. You have been successfully registered with MTN Gamer+. Your account username is 2784******1 and your password is *****8. Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day or a lesser amount. 1st day is Free. Visit now http://gamerplus.mtn.co.za/. To cancel dial *155#. Call 135 for help. Ts&Cs www.mtn.co.za.
0 replies
Review Distribution
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1 (12.5%)
4 Star
0 (0%)
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2 Star
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1 Star
7 (87.5%)