SB
samantha B
Active since Jun 2020
9
Reviews
0
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Reviews
9 reviews23 months ago
Pnp asap can close doors their service and customer service is pathetic
Pnp asap service and customer service is pathetic.The communication is non existent even though customers call and follow up on the orders multiple times.I ordered at 14.49 today and paid for delivery and my goods over R400.After two hours I started calling and following up.The call centre line routes to PNP Phillip Nel park and you are sent from pillar to post.Your airtime runs out every time.They have your details they do not call back and the make promises that the driver will deliver shortly.Well Liezl,Lesego,Khama,Zintle and Tanya who all wasted my time and airtime it is now more than 3 hours going to the 4 th hour and I still do not have any indication of this order worth R400 plus will be delivered today.You are not good service providers and being a loyal asap client I will surely use another service provider who are more professional and delivers what they promises
53 replies
35 months ago
Terrible service from sunbet
Bad bad service Good day This is an escalation of my complaint. I Am struggling to get sunbet to credit a mere R30 to my account. I have had two chats with agents, last night and this morning and I have emailed my proof of payment thrice to support@sunbet.co.za. One from this email below and twice directly from the banking app. In the past deposits to my ACCOUNT has also been delayed. What more should I do for sunbet to credit the R30. If not please reverse the money back into my account. I've never received such terrible service in my life. It has been more than 24 hours that I deposited this money and my last chat is now lasting since 09:35 with no solution offered. It is 10:17 and my agent Gugulethu thusi just stopped responding on the chat. Can I just get my Money back. SO MANY PEOPLE ARE COMPLAINING ABOUT SUNBET NOT CREDITING THEIR ACCOUNTS.
0 replies
41 months ago
Uber eats and Nandos Langehoven Park
I am booked in at a guesthouse in Bloemfontein and ordered from Nandos Langenhoven Park via Uber eats.I received burnt wings and chips with a roll.Paid R84 for the wings alone.Total order was more than R120.Reported the burnt wings to Ubereats expecting them to give me a call.Just now received a message the refunded R26 to my account for a late delivery.I never reported a late delivery.I reported burnt wings from Nandos.I then called nandos Langehoven park.Guess what the manager on duty tells me I must come to the branch or WhatsApp him the photo.Eventually he resolves to the WhatsApp message of the wings that he is told I should contact nandos head office.I have never seen such poor customer service.Not only did your food quality suck,but Tshepo your customer relations is just as bad.Why so ubereats and nandos deduct our monies from our bank accounts and not deliver what they promise us.
132 replies
42 months ago
Bad service aha Bloemfontein
Made a booking via booking.com.Immediately realised I made a mistake just after paying accommodation for 2 weeks.Immediately send a message to try and rectify the mistake(mistakenly selected a room for 1 occupant and not 2).Upon arrival at the hotel less than 1 hour later we were not even welcomed properly like you should be welcomed at a hotel or any accommodation establishment.Keep in mind I ended up paying R10 325 ( a whole Ten thousand three hundred and twenty five rand). The Staff on duty needs to undergo serious customer service training.Bad attitude from the guy on duty.Would not assist with changing the deal to the option for two people.The option was R1257 more than the single occupancy one,but the guy insisted I pay R2100 more and not the R1257.Even though I immediately informed them via booking.com that I mistakenly selected the wrong option.This is bad customer service.I stayed at this establishment twice before,but I will not return.If this is how you treat loyal clients I never ever want to experience it.The walls of the room we ended up in is water damaged and the carpets stained (one looks like a burn mark).Not a nice experience at all.After I spend thousands of rands.
0 replies
63 months ago
MANGO AIRLINES DEDUCTS PAYMENT FOR PLANE TICKET, BUT ISSUES NO BOOKING CONFIRMATION/TICKET
I booked a flight from Bloemfontein to Cape Town yesterday. Mango deducted the money from my bank account and I received no booking confirmation. I contacted the call centre and I am not getting a response.I see alot of complaints about Mango on Hello Peter however there is no response from Mango. If Mango is not going to issue my ticket I will lay a fraud charge at my bank.
0 replies
64 months ago
Appalling Service from Hollard-Will never recommend Hollard Insurance to anyone.
"My father passed on in Worcester on 19 December 2020. We travelled to Paarl and I submitted the relevant documents to Paarl The Towers Branch on 22 December 2020. I was requested to complete a new form as we used a form we retrieved on the Hollard website. My mom is the main policy holder, I am the beneficiary. My 77 year old mom can't walk properly due to a medical condition. The next day I submitted the signed form which my mother signed with a bank statement via scan from an internet cafe in Worcester.On 29 December I travelled to Paarl to follow up as I have not heard anything. On arrival the branch was closed earlier than the closing time.My father's funeral was on 30 December 2020. I travelled to Paarl again on 31 January 2020 only to find the office closed again. On 2 January the office was again closed when I sent a relative to get the office number. Today, 4 January 2020 after searching on the internet I finally found a number and spoke to Nthabiseng in the Paarl Towers office. From the start on December 2020 this employee had no professional and proper way of dealing with me as a client. She shouts at you and interrupts you whenever you are speaking. She is disrespectful and definitely not good for the image of Hollard. Today she indicates that she still requires a 3 month bank statement as the one I submitted is outdated. The outdated bank statement is the very same account that Hollard deducts the premiums from every single month. She claims she called on my husbands number yet I never left any contact details. I requested to speak to the Branch Manager and was informed that the BM is on sick leave. I will never ever recommend Hollard to anybody. During our time of bereavement you failed us. Pay us Hollard it has been more than two weeks.
0 replies
64 months ago
Poor customer service-I would not recommend Hollard insurance services to anyone
"My father passed on in Worcester on 19 December 2020. We travelled to Paarl and I submitted the relevant documents to Paarl The Towers Branch on 22 December 2020. I was requested to complete a new form as we used a form we retrieved on the Hollard website. My mom is the main policy holder, I am the beneficiary. My 77 year old mom can't walk properly due to a medical condition. The next day I submitted the signed form which my mother signed with a bank statement via scan from an internet cafe in Worcester.On 29 December I travelled to Paarl to follow up as I have not heard anything. On arrival the branch was closed earlier than the closing time.My father's funeral was on 30 December 2020 and we still owe the Funeral Services their money. I travelled to Paarl again on 31 January 2020 only to find the office closed again. On 2 January the office was again closed when I sent a relative to get the office number. Today, 4 January 2020 after searching on the internet I finally found a number and spoke to Nthabiseng in the Paarl Towers office. From the start on December 2020 this employee had no professional and proper way of dealing with me as a client. She shouts at you and interrupts you whenever you are speaking. She is disrespectful and definitely not good for the image of Hollard. Today she indicates that she still requires a 3 month bank statement as the one I submitted is outdated. The outdated bank statement is the very same account that Hollard deducts the premiums from every single month. She claims she called on my husbands number yet I never left any contact details. I requested to speak to the Branch Manager and was informed that the BM is on sick leave. I will never ever recommend Hollard to anybody. During our time of bereavement you failed us.
56 replies
67 months ago
No integrity-Joune en Almal se winkel,Worcester
Owner and workers have no integrity.Offer for used coffee table and living room couches a mere R600 at start.Final offer 1800.What a rip off.Not even 10% of what the furniture costs.Your adverti*****t says that you offer the best prices.Rip off prices at who's expense?The poor,the old.when you respond with a no thank you I will pass.Johan starts to degrade your furniture remarking that it is "gehawend".Wow i am just so disgusted in this shop and it's management. I will never even buy a new item from your store,nevermind a second hand one.Knowing that this is how you make your money.Through ripping others off.
0 replies
71 months ago
EXTREMELY POOR AND DREADFUL SERVICE FROM OUTSURANCE
I am extremely unhappy and have logged a complaint with how Outsurance deals with emergencies when clients report claims for geyser damage, flooding on Carpets and ceiling damage. I struggled for almost an hour to get through to a consultant to submit the claim. When I finally managed to speak to a consultant at 10:50 Africa Plumbling was indicated as the service provider to assist. After so many hours of waiting at 14:30 I called Outsurance again only to be informed by Gugu that no service provider is available to assist. No follow up from the initial consultant to inform me while I am waiting. There is no access to water and to top it all Randfontein have been suffering a power outage for three days. These are inhumane conditions and Outsurance is not offering any alternatives. This extremely poor service is unacceptable during these uncertain times. Outsurance is about to lose me as a customer together with all those I have referred in the past years. Regards Samantha Baron 0813880336
105 replies
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