AM
Amy M
Active since Jun 2020
5
Reviews
0
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Reviews
5 reviews2 months ago
Tirong views complex
When we moved in, the property itself was mostly finished, however there were still outstanding things that needed to be done. The outside walls were dirty and we were told painting would be done. Until now, this has still not been attended to. Maintenance is very poorly handled. There is a system to log issues, but it does not work properly. I logged plumbing and fumigation issues and they were not attended to. Following up with management is frustrating because there is no proper response and nothing gets resolved. One of the main reasons we chose this place was because we were told the units have solar geysers. My apartment does not have one, and management has since said there is “no budget” to install it. That is misleading, as this feature was used to market the property. Moving in also came with unexpected costs. Due to the design of the stairway, bed frames larger than a double do not fit upstairs unless they are taken apart and reassembled, which costs tenants extra money. This was not communicated before moving in. The units are also not curtain-ready. There are no curtain rails installed, so tenants must buy their own rails and pay someone to drill and install them. Again, another expense that should have been communicated upfront. Security exists, but it is not effective. There are security guards on site, however they are not armed and the visitor access/code system does not work properly. Delivery drivers and visitors are often allowed in without proper verification or access codes, which defeats the purpose of having controlled access. This makes the complex feel unsafe. There was a ******* in the complex and response was slow. As a resident, I do not feel safe here at all. Overall, this place is poorly managed, full of false promises, hidden costs, and complete disregard for tenant safety and maintenance. I would not recommend moving here unless you enjoy being stressed, ignored, and paying extra for things that should already be standard.
0 replies
2 months ago
Terrible terrible service
I am extremely disappointed with Rentoza’s service and complete lack of professionalism. I rented a stroller on an 18-month subscription and paid every single month without fail. I never missed a payment. After the 18 months ended, Rentoza was supposed to send the usual buyout email with options to either pay the buyout in full or split it over 3 months. That never happened. Instead, Rentoza continued debiting my account for another month, meaning I overpaid. I noticed this and immediately tried to contact them to request my buyout and resolve the overpayment. There is no phone number to call, WhatsApp messages go unanswered, and emails go unanswered. I have been trying to resolve this for a long time with zero response from Rentoza. Today, out of nowhere, I received a message saying they are coming to collect the stroller because it is “not paid for.” This is completely false. I completed the subscription and was waiting for the buyout process, which Rentoza failed to provide. Now my stroller has been taken, after I paid faithfully for 18 months and even overpaid. This is unacceptable and feels like I am being punished for Rentoza’s poor systems and lack of communication. This company has: • No proper customer support • No accountability • No urgency in resolving customer issues • No respect for paying customers I would not recommend Rentoza to anyone. If something goes wrong on their side, you will struggle to get help and can even lose the item you’ve already paid for. Extremely stressful experience for a parent who was simply trying to do things the right way.
0 replies
2 months ago
Dishonest and terrible customer service
I am extremely disappointed with the service I have received from Isabella Garcia. I received my last set of products in late November 2024. Shortly thereafter, I requested to cancel my subscription after experiencing excessive oiliness and breakouts caused by the products. Instead of processing my cancellation, I was contacted by their team and persuaded not to cancel, with the assurance that alternative products suitable for my skin would be delivered during the week of 10 December 2024. I agreed to continue only on this basis. No replacement products were delivered. No communication was provided regarding the delay. In early January, I was contacted again and advised that collection of the existing products and delivery of the new ones would take place during the week of 19 January 2025. Once again, no one arrived and no communication was sent. As a result, I was left for over two months without any skincare products, while my subscription continued to run. Due to this failure to deliver, I was forced to find and start using alternative skincare elsewhere. I have now been informed that my cancellation cannot be processed because the “60-day cancellation period has passed,” despite the fact that I attempted to cancel within the allowed period, and the delays were entirely caused by Isabella Garcia. To date: • No replacement products have been delivered • No collection of existing products has taken place • No resolution has been offered I believe this matter has been handled unfairly and *********ly, and I am seeking urgent resolution.
56 replies
4 months ago
Frustrated With Billing Errors, Wrong Debit Date & No Support
I signed up with MetroFibre at the end of November for the 45/45 Mbps package that was supposed to be on a 4-month special, where I would only pay R264.50 during the promotional period. I received an invoice of R233 on the 25th of November and I paid it immediately. My debit order date is supposed to be the 25th, yet today (the 9th of December) I’m suddenly being told I need to pay R699 — which is completely incorrect because I was promised the R264.50 discounted rate for four months. On top of that, in the first month I was debited even after I had already paid, which makes the billing feel inconsistent and unfair. My internet has now been cut off, even though I fulfilled my side. And trying to get help is impossible — hours on hold, then the call drops right when you’re about to connect. No one answers, no one calls back. I am extremely disappointed. I need my connection restored urgently, and I need the billing corrected to reflect the agreed-upon 4-month special of R264.50. Please also fix my debit order date so I’m not being told to pay randomly. MetroFibre, please sort this out as soon as possible.
215 replies
71 months ago
Poor customer service
On the 30th of May I did an upgrade from compact to compact plus,I payed the amount they required of me but however it only worked for a few days I’ve been calling almost everyday to get my tv to work on the package I paid for with no help.
210 replies
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5 (100%)