SM
Sibongile M
Active since Jun 2020
6
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6 reviews2 months ago
Netflorist BAD SERVICE SHORT ITEMS DELIVERED
So irritable irritable right now and very fustrated. It was my first time ordering from Netflorist in the longest of times. I thought delivery will be quicker and all will go well. Ordered an item that costed 899 and the combo must come with a journal, a pen and a stainless steel flusk. The box got delivered couldn't open items to check because gift is not mine it's meant for someone. Yesterday i opened the gift because i was worried if i did not check and Gift must go today. When i opened the gift the pen was not there. I called them at 8:30am , consultant did nothing , i called again and i was told to send an email with proof that pen is not there , as if i will lie just to have 2x pens which does not make sense. All of them are quiet now no one is saying anything and i need to deliver this gift today. Question is when they do these packaging don't they have a check list to show if all items where put in a box and take a picture as proof. Secondly they messesup my experience and they still have the nerve to keep quiet after i have paid so much money 899+89 for delivery this is close to a 1000!!!
0 replies
4 months ago
Bad service at FNB Maponya Mall branch !!
I'm so frustrated by FNB. By law if you have a loan or owe any financial institution like a bank you can request a statement from them of what you owe ESPECIALLY IF YOU DO NOT HAVE THEIR BANKING APP and one must be granted to you. I went to FNB Maponya mall and the teller was just not willing to help from the moment I explained my matter regarding the loans I have he exclaimed " Yooo" imagine what kind of service is that!? I then asked him what is the matter he then said " your matter is complex because we need to call the loan department" i asked " is calling the loab department requires a lot of effort like lifting up a building? Hence i was lost . FNB if you do not want us to pay what we owe you it's fine, you cant hire people who do not encourage payment of debts and entice or advice a way of doibg so without being rude or seeming not interested at clients. Even when one calls you we must have your app to access information that will assist us in paying you. Everytime I call or visit FNB branch my matter is always complex it's only one teller who got it right and encouraged me to pay my loans now that I want to pay its even a storm for FNB to give me a simple statement of my accounts that I owe!! Where should I go can someone from FNB contact me coz I'm tired of visiting your branches and you send me from pillar to post.. but you can send me thousands of emails about paying you!! My number is 071 608 9658!
53 replies
5 months ago
Sir Juice Bakkie hit me from the back on October and still waiting for them to fix my car.
On the 6th of October at the evening on my way back to work, I was hit by one of the Sir Juice bakkies at the back while I was waiting for a right of way. The driver smashed me hard that the back of my car was damaged. We went to the Police station and did an Accident Report and got the AR numbers. I called the company (Sir Juice) next day, I asked to speak to someone who is in charge of "Fleet as I would want to report an Accident", I did this because I wanted to make sure the driver in question reported the accident. I was transferred to the person (Archie) I reported what had happened and I was given an email address to email the quote, no one even asked for my details so I could be contacted as I was not the one in the wrong. I had to follow-up with Sir Juice on this accident " Road Safety Risks" are clearly not that important to such a big brand. Eventually I was told to get three quotes and submit to them " QUOTES ARE PAYED FOR LATELY ESPECIALLY WHEN A THIRD PARTY IS INVOLVED" . The quote was apparently submitted to their insurance on the 29th of October and i was told insurance will call me directly......still nothing from them and today is the 7th of November 2025. My car was perfectly fine before this incident, i respected the rules of the road , yet I'm the one who must follow-up with such a big Brand, had to spend money and petrol on quotes, no one seems to care about following up with their insurance .....at this point who must fix my car?
0 replies
7 months ago
Bad Service from Wealth tech/Finwealth!!!!
I have never seen so much bad customer service and bridging of contract with Wealth tech. After I was recruited by this so called " debt rehabilitation" and monthly deductions i was promised I will get a statement of my payments for me to keep up with my debt and see what I'm i paying for . I had send emails to Tshiamo Catherine Serwadi, Lindiwe Monyai, Kgaugelo Mpama, to continously ask about progress on my debt and statements since I'm being deducted monthly and I don't see what I'm paying for. Moreover they couldn't find resolution with my credit facility from the bank i was owing they called me telling the bank wants me in person and i had to go the bank myself . After that they never called me to enquire on what was the resolution inhad frkm the bank or followup with the bank .They dont even know if I'm a Miss or Mr as I get emails from them after deductions Expressing excitement after deduction my account and referring me to a Mr. I'm told to cancel I must send an email which they won't attend to and their rude consultants!! I'm highly disappointed and would not recommend anyone to use this services pay your debts directly!!
53 replies
67 months ago
Deceased Estate standardbank
Deceased estates, we have been calling and visited Standard bank in Simones street in joburg to query about my grandfather's estate. He died in 1998 and we are the grandchildren who are trying to locate his title deed. He worked for standardbank for many years when he passed onn all was handled by standardbank trust. We went to standardbank trust and where told to go to standardbank home loans. That's where our nightmare began, no one is avaible to answer calls as the excuse is covid, I work from home and we still deliver exceptional service from homes. For such a big corporate Gian like standardbank to have a receptionist in Simone street one of the biggest branches tell us they don't know who is the supervisor or manager of the decesead estate department as everyone was working from home. No one can help us the famous excuse is "everyone is working from home". What are they working if our emails and calls are not answered. This is totally insane. How I wish I was dealing with Fnb they know "customer service excellence they breath leave, eat customer service excellence. All we need is my Grandfather's title deed he paid off the house, he worked for standardbank and the house loan was with standardbank home loans. We have close to a month running around.
106 replies
71 months ago
Unfairly handed over to MBD
Hi, In 2015 I bought 2vodacom phones on contract at Vodacom. Ever since I bought these phones I did not receive any courtesy calls from vodacom checking if I want to upgrade or not just like any service providers like MTN or Telekom will do, they do courtesy calls to check of customer is aware they are due for an upgrade and if so do they want to upgrade. I lost one of the phones and as a result I couldn't followup, the method in which I paid these phones was a debit order setup. Only in 2020 I received an sms telling me I will be handed over soon if I don't pay an amount of 600 for cancelation of the contract. Apart from the fact that I never got any courtesy calls yet vodacom was able to send me this sms shows that someone didn't do they job from 2015 when I purchased these phones till 2020. Why wasn't I called for a reminder of be asked if I wanna upgrade. Mtn does courtesy calls and check with customers why not Vodacom? If I owe you that money why didn't u debit my account? I called your customer care during lockdown in April the 18th, and spoke to a lady named Samantha and told her my story she then Apologiesed and I setup an arrangement with her to debit me end of April on the 25th she had my banking details, be mindful your staff was working from home, you have a serious backlog of unsolved queries, I will not let your inability to manage customers queries affect my credit record coz someone was lazy to followup!!!! That arrangement was made in April 2020 for me to pay, and the debit order never went through, today am handed over to MBD. I will sue the whole of vodacom coz you are messing up our credit records just coz you lazy and don't followup. You don't followup on customers queries the only thing you know is to handover innocent people. We work our behinds off to make sure we have clean records, what are the steps you took before handing me over to MBD? What communication did you send me to make me aware I owe you from the time my contract ended till now? You did nothing!!! I demand you do something, I will not be handed over because before you handed me over I had made an arrangement with your staff from Vodacom since your calls are recorded you will find that recording and u will realise I made an arrangement already that money was promised to be debited on the 25th of April. Vodacom follow up on the bellow and do right by your customers, we also work with people and no one has a right to dash people's credit records coz someone was lazy to followup, you just hand over people without following nessesary protocols do you know how much mess you create on a person's credit record I will take you to the ombudsman!!!!! Your VODACOM acc was handed over to MBD INC.. Activate a debit order on your acc. Call MBD INC. on (011)560-4757. Acc: 0278000728985735 Angry customer!!
420 replies
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