HM
hayley M
Active since Jul 2020
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Poor service received
I am very unhappy with the service received To go to the beginning. December I app**** for another cellphone contract and was declined due to not meeting the criteria. Come January they calling me to throw the contract at me of which I took. Not once was I informed about having a certain credit limit not once was I told about if using the amount given it will affect my lines or needing to pay anything upfront. Come 4/2/26 I received my statement with the amount taken as well as all contract amounts on it and it shows due 25/02/26 via debit order. I have no dispute regarding this. Where my dispute comes on is that come 12/02/26 ALL my lines are suspended and first was said due to non payment which obviously is incorrect. Then after speaking to how many consultants it was advised I was over credit limit. First person says I must pay R600 upfront to be reconnected second person says R500 then third person says R400. Now i am being told there is nothing they can do until I pay upfront. Why must I now have everything suspended when my statement shows me an amount due on the 25th and especially since nobody called me up to say ot will be suspended nor was there a SMS nor email. No communication whatsoever. I don't think this is very decent customer service and think this is done purposely in order to get that sale done. All I am want is my lines to be reconnected and my debit order go off as per my statement
0 replies
36 months ago
PATHETIC POOR SERVICE
I have now for the umpteenth time had to call Telkom to correct my billing date. 28 February I was debited R 537.73 and I had called in to query this. When the consultant spoke to me he had advised it is for late payment or insufficient funds. I had told him I had spoken to at least three different people and told all of them my debit order date is supposed to be for the 25th of every month. Why must i be debited for this if Telkom staff cannot listen to what i am telling them as a customer to do. Now in March month when I had spoken to a gentleman he said the previous consultants did not change my date and that he had corrected this and in March I will then be in a credit. On the 15th of April mind you is nowhere near my debit order date, i had a debit go off for the amount of R 705.55 and obviously no funds this time of month. I had downloaded the invoice and I am being billed for R 108 subscription fees as well as a failed debit order. Now I come forward with this issue again, if Telkom cannot listen to me as a customer I will be forced to cancel this contract due to very very poor service. Firstly, when i took out this contract of 80GB I was told R199.00 only - I still repeated this amount to the consultant and asked if this is the only amount I am paying so in total for my first contract of 20GB it is R99 and 80GB is R199 so the only total amount i am liable for is R298.00. This NEVER seems to be the amount I am being deducted. I think it is very unfair that the agreed amount is not what I am being charged. So if this is not corrected and the only total amount to be debited this month is R298.00 I will go to Hello Peter to lodge a complaint against Telkom and i will cancel my contract due to these incorrect charges i am constantly receiving, IT IS PATHETIC. I expect this to be corrected today still and urgent feedback to be received by end of business today
0 replies
42 months ago
DEBT REVIEW UNJUST INTEREST CHARGED
Good Day I would like to inquire about my debt review, I was with Consumer Debt Help and Hyphen PDA was doing the payments deductions and in turn all relevant accounts were being paid. However i received a statement in march of 2019 i think and it reflected i had one last payment to go off for fnb in April. I then received another statement in April and it showed another pmt i think for R90 odd when i inquired about this i had been advised it was a mistake and the debit order would be stopped. After June i was then contacted to be told I owe fnb almost 6k when i started looking this and received a statement from fnb it all reflects as interest which adds up to the outstanding amount. My issue is all the interest amounts were charged on the 25th of every month. Now when i am querying this with fnb i am being told this is as per my agreement with the debt councilors. Firstly this is not my agreement and also my agreement was that the debit order was to go off on the 26th of every month yet they had only debited m on the 27th of the month and payments were only being allocated by latest the 9th of the following month. My question is why should i be liable for interest being charged before a debit order has even gone off. Also this is something the debt councilor was supposed to have made arrangements for so in actual fact this is their issue to resolve not mine. I have paid all of my debt and received paid up letters for all other account but just have a issue with this one. I actually refuse to pay this interest amount as well as it is unjust and unfair. this is why people never get out of debt review due to issues like this. I am needing the relative company to look into this and give me a very clear breakdown as this is ridiculous
53 replies
44 months ago
FEED UP OF PATHETIC SERVICES
I have now for three months been trying to change my banking details for my two data sim cards, i had called them just over three months ago to advise i cannot access my then banking app and had to get another bank account, i tried changing the details but got told it must be three months in use. I advised them i am doing the right thing and trying to change the relevant information but they have refused, with that they are charging me R202 fee for a failed debit order and then services got suspended, i had paid that fee, next month again same story they refuse to change my banking details. i had then told them i refuse to pay the failed debit order fee as they are not allowing me as the customer to do the right thing yet the subcription fee is being paid every month. Every month i am requesting someine in management to call me back with this regard and yet i am still waiting - now once again my subscription is suspended but the contract is paid. *** today when i call i am still waiting on someone to call me and all of a sudden there is a issue with changing banking details on their side. I do not think this is fair treatment to your customers at all. Either they remove this failed debit order fee OFF my account and reconnect my two sim cards or i will have to go to another network that is willing to treat their customers with dignity.
0 replies
45 months ago
PATHETIC SERVICE
they should not even get this one star - a Servest company vehicle drove into the rear of my vehicle in may 2022 - first it took Servest how long to actually get the process going on their side just to need to get hold of this company as well as Paladin to find out what is happening with the claim. When i had spoken to them over a month ago it was required to send my quotes as well as vehicle details and all other required information. i had done this the same day - only a month later after emailing on a constant basis they tell me they need the registration paper of my vehicle ALL DELAY TACTICS... now today i call them again and it is just more excuses given. i want this escalated - my three year old is constantly breathing in fumes from this incident and really ****** unfair treatment and pathetic service we are receiving - either they have this resolved or pay me out according to the estimates provided and i will sort this out my self!!!!!!!!!!!!!!!
0 replies
45 months ago
ABSOLUTELY PATHETIC SERVICE
they should not even get this one star - a Servest company vehicle drove into the rear of my vehicle in may 2022 - first it took Servest how long to actually get the process going on their side just to need to get hold of this company as well as Paladin to find out what is happening with the claim. When i had spoken to them over a month ago it was required to send my quotes as well as vehicle details and all other required information. i had done this the same day - only a month later after emailing on a constant basis they tell me they need the registration paper of my vehicle ALL DELAY TACTICS... now today i call them again and it is just more excuses given. i want this escalated - my three year old is constantly breathing in fumes from this incident and really ****** unfair treatment and pathetic service we are receiving - either they have this resolved or pay me out according to the estimates provided and i will sort this out my self!!!!!!!!!!!!!!!
0 replies
56 months ago
cannot get a clearance certificate
I have now published 7 reviews and up until today which is the of the month I have still not won with the supposed interest and that they cannot do anything about it which i feel is absolute BS. I have now sent emails to NCR to get back to me as this is what FNB says. I am so over all of this nonsense. How is someone supposed to #WIN with situations like this. I mean come on already.
106 replies
57 months ago
DEBT COUNCELLORS/FNB KEEPING YOU IN THE GROUNG
So I have been going back and forth from Hyphen PDA to FNB with regards to me being charged interest before my debit order had even gone off. I seriously cannot understand how they want to say there is nothing they can do about the interest as "this is as [er my agreement" which is utter nonsense. If this was my agreement hey no problem however my instruction was to debit me on the 26th of every month and then Hyphen PDA only debits me on the 27th and only after that they allocate the payment latest by the 9th of the following month. Now how the ****** hell must I be liable as this is clearly not my agreement. To top it off the statements I received does not even show that any money is outstanding besides the supposed interest. Besides all this, if my final statement in April showed a debit payment of R 96 odd rand for the may month and the debt Councillor says it is a mistake how can they the want to come to a person 2 months later and say it was incorrect on the statement but it is actually almost 6k that is outstanding.?? Somewhere along the line some is bull sing someone but it is not going to be me. Either someone at FNB or Hyphen PDA has not done their job and funny enough the debt Councillor does NOT reply to any of my emails or calls. To me it smells like something fishy. How is one supposed to #WIN with these people????
53 replies
58 months ago
FNB PATHETIC AND UNFAIR INTEREST CHARGES
Dear Ms Williams, We acknowledge the receipt of the complaint received under reference 4131637NF. Kindly note that we are unable to the interest charged on the accounts as interest charged on accounts was as per attached final proposal. Trust the above email finds you well. THIS IS THE RESPONSE I HAD RECEIVED. I WILL NOT AND REFUSE TO ACCEPT THIS AS THEIR ANSWER. HOW THE HELL AND TRUTHFULLY CAN YOU WANT TO CHARGE INTEREST ON A ACCOUNT AND SAY AS PER AGREED PROPOSAL WHEN THE AGREED PROPOSAL IS THAT YOUR DEBIT ORDER GOES OFF ON THE 27TH OF THE MONTH AND THEN THEY WANT TO CHARGE INTEREST ON THE 25TH. I REFUSE AND WILL NOT PAY THIS INTEREST AS THIS IS NOT MY NEGLIGENCE BUT THAT OF THE DEBT COUNCILLORS LACK OF COMMUNICATION AND PAYMENT ARRANGEMENTS AS WELL AS FNB. AS MENTIONED I WILL NOT PAY THIS MONEY AS I HAVE BEEN PAYING SINCE 2016 AND THIS IS TO BE WRITTEN OFF AS IT IS UNFAIRLY CHARGED
53 replies
58 months ago
UNFAIR INTEREST CHARGED
I have been with consumer debt help since 2016. These people were supposed to be my debt counsellor and have made the required payment arrangements with caption and FNB personal loans. However I was advised in last year when I received a statement that April was my last payment of like 80 odd rand. This was happy news for me. However I saw there was another payment for May. When I queried this I was advised it was a mistake and this was cancelled. After this they want to contact me and say it is a mistake I still owe almost 6k to FNB. Caption was up to date and now all of a sudden there is 240 outstanding on capfin. Now my question is, as per statements received all these amounts are due to interest accumulated. FNB was allocating interest on the 25th of the month already whereas debit order only went off on the 27th and payment allocation was only done by the latest the 9th of the next month. My question is why I am the one being penalized for something they should have made the required arrangements for. Now I have advised these people that I have had a baby in the process and cannot afford the amount but either way feel I should not have to pay this amount as this is not a fault of mine but theirs and also refuse to pay it as it is not me that failed to pay. I would request this to be scratched as this was the negligence of the debt Councillors as well as eastern berry collections. If this does not get attended to I will need to take.this matter further Please advise what further info you may require to look into this and sort it out.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
14 (93.33333333333333%)