LN
Lehlogonolo N
Active since Jul 2020
7
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Reviews
7 reviews16 months ago
LIES and LACK OF PROFESSIONALISM of BMW FINANCIAL SERVICES AND ITS STAFF
I have app**** for a duplicate natis documents/vehicle documents since 28th August 2024 in order to de-register my car. 5 months later I'm being told that they have a backlog and that they have 1 proxy person. I spoke to Customer Services Team leader - Khabonina Dladla (Team Leader - Joint Customer Interaction Centre – Customer Services) who gave different stories all the time. A whole big company like them. I'm being sent from pillar to post when I need answers. Now they resorted to not answering their phones (the direct line I was given). I'm being told that their lines have a problem and that the online system they were launching was not working. It's so disheartening. The Sales department calls me almost everyday to come and test drive their cars and be their new customer while the exisiting customers are not take care of.
0 replies
18 months ago
Disheartening and the most awful and unprofessional servicee
I have lost my certificate of ownership that I haven't changed to my name. I called BMW in August to request for a duplicate. I was told it's R350 and it'll take 21 days to get it, to which I was puzzled because it's 10 days at the traffic department. It's been 2 and half months now since I paid and. Requested that copy and I haven't gotten it. No one updates me, I have to make calls to followup. Exevrytime I call it's one story after another. The proxy man is no longer withbthem and they're launching an online (that was last week and a week before last), the reason now has changed to they're trying to get the new Proxy man to go and do the duplicate, meaning I'm going to have to wait 21 days again. My car is ****** and I don't know what the hell is happening to it. Now.one, literally NO ONE has an answer. I've spoken to Management (Khabonina and Lebo) who are also mumbling. Nk one has an answer. I'm always told "NEXT WEEK". I'm the one doing the follow-up. They don't even do the courtesy of calling me and updating me. That's so disgusting and unprofessional to say the least coming from a company as big as BMW. It's so irritating that I have to wait for over 2 months for a certificate of ownership, something the traffic department gives in 10 days.
0 replies
20 months ago
Note of Appreciation to Calvin Bapela (Momentum employee) for a great service (CP975374MS)
Note of Appreciation to Calvin Bapela (Momentum from a Happy client (CP975374MS): Thank you so much Calvin Bapela for your professionalism and kindness . Moreover for being to calm me down (especially with the trauma I experienced), I'd like to believe that you do that with all the Momentum clients because it was genuine. We need people like you. I called in still with a state of shock but I dropped the call laughing. The swift and precise manner in which you detailed the claim requirements is out of this world. I'm in awe and very appreciative of your level of customer service (Being friendly while not compromising your job) and it's so heartwarming to know that there are still people out there who are diligent and know the value of being kind while professional. You're a true definition of "Be kind to everyone for you don't know what they're going through”. May kindness always follow you. Thank you so much Calvin and thank you Momentum for this amazing soul!!
53 replies
57 months ago
GREAT AND PROFESSIONAL SERVICE
I lost my wedding ring and I claimed through my insurance (Momentum Insurance). They allocated ORO HYDE PARK JEWELLERS to assist with my ring. I was assisted by Mr. Shai Lipman. Oh my goodness, the professionalism that he has ( and I believe it's al the consultants in the store). From assisting with designing the ring right up to even to the extent of delivering it to my house. I AM SO SO HUMBLED BY THE HUMILITY,FRIENDLINESS AND PROFESSIONALISM THAT Mr SHAI has. I'M A HAPPY CLIENT. They really represent the vision of their business. And my wedding ring came out very beautiful, breathtaking. Thank you Momentum Insurance. You couldn't have chosen the best Jewellers to handle my claim. I'M A HAPPY CLIENT. And my wedding ring came out very beautiful, breathtaking.
0 replies
64 months ago
HOLLARD HOSPITAL POLICY IS A SCAM AND THEIR SERVICE SUCKS
I submitted hospital cashback claim forms together with supporting documents on the 22nd of December 2020. I haven't gotten any communication with regards to the claim 28 days later. I've called to follow up but the lines are ringing unsanswerred. I was holding for +/-15 minutes on 3 different occasions. I even sent an email to one of the agents called Gugulethu bust she's also not responding. I've called multiple times and no one is having the decency to help. I was told to email my complain to hpscomplaints@hollard.co.za but still no response. It's so disgusting. I'm paying for my policy every month without failure. HOLLARD'S SERVICE IS BAD. I WANT MY MONEY. HOLLARD HOSPITAL POLICY IS A SCAM.
0 replies
68 months ago
Excellent service from Momentum
Patrick Chabalala from Momentum is an excellent sales consultant. I called and needed some assistance on my car insurance policy and make some changes. He was just great and very patient. Thank you Patrick
53 replies
70 months ago
HOLLARD HOSPITAL CASHBACK POLICY IS NOT WHAT IT SAYS IT IS. NO HONESTY AT ALL AND POOR SERVICE
I have an account with Edgars for over 10 years and with the account, I have 2 Hospital cashback policies with Hollard (one for personal and the other for family). I have paid without failure and then comes a time to claim because I was hospitalised for a week (17 june 2020 - 22 June 2020). I put in a claim on the 29th of June for 2 Hospital cashback policies on 1 form with the supporting documents. Not once have they ever called to update me on my claims. I was the one calling almost everyday from Wednesday, 1 july 2020 to follow up on my claim. It was not even touched as yet when I called the first. I spoke to different agents (Pertunia, Palesa and Gladys). After a long hustle of calling everyday my 1 POLICY paid out 2 weeks later. I then immediately called to check why is it the one policy that paid out and not 2. I was sent from pillar to post. I ended up insisting on talking to the agent's supervisor who's name is Timothy (i had to wait for +/-45 minutes calling with my cellphone. He confirmed that the matter was escalated a couple of times but the lady who's handling did nothing about it. He promised to call again for the 2nd time to let me know of the status of my other claim. That never happened. 13 days later I'm still fighting and waiting for my claim to be processed. How Hollard decided to pay for 1 policy and leave the other one when the claims were put on the same claim form on the same day beats me. If you don't call them and follow up, your claim will just be put on the side and no one will bother calling you and update you. THE SERVICE IS VERY POOR AND THEY'RE NOT HONEST. DON'T TAKE UP A HOSPITAL CASHBACK POLICY WITH HOLLARD. I'm still fighting to get my payout on the policy and I'm sent from pillar to post. I've never missed a payment on the policies.
105 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)