NT
Nela T
Active since Jul 2020
7
Reviews
0
Industries
Reviews
7 reviews32 months ago
AUTO BODY WORKS KEEPS CHANGING DATES OF ETA FOR VEHICLE REPAIR
If I could use zero start rating I would. My car insurance claim was approved on the 17 July and the appointed repairer was unfortunately Auto Body Works. I was told by my insurance to wait for their call in order to book my car in for repairs. Days went by without receiving any form of communication from them, I decided to give them a call myself and they told me they are waiting for the part they would need for my car. I was very happy about this because this would then mean my car would be in and out of their workshop with no delays. BOY WAS I WRONG ! I was told to bring my vehicle in on the 31 July, I did exactly that. The ETA for vehicle was the 11 August. I kept receiving updated on whatsapp on the process, i was very happy with this. Until the 11 Aug came and the ETA was postponed to now the 18th Aug. I just got off the phone with one of the staff and she says the 18th is only the ETA for the part they are waiting for. The part might not even arrive on the 18th and the ETA will be pushed forward AGAIN !
0 replies
33 months ago
ABSA BRANCH GREENACRES MALL, PORT ELIZABETH - THE WORST !
I wish there was an option for a NO STAR review ! I would definitely give that for the ABSA branch in Greenacres mall, Port Elizabeth/ Gqeberha. I opened an account online with ABSA, everything was smooth and all and was told that my card would be delivered to me. I shared my new account details with my creditors to put in place for the next upcoming debit orders. One of my creditors came back to me telling that the debit order was bouncing back and that the account does not allow them to create a debicheck. I call ABSA and let them know and the gentleman on the phone tells me to go to the nearest branch with my ID and proof of residence. OH THIS IS WHEN MY NIGHTMARE STARTED ! I went into ABSA in Greenacres and i kid you not, i spent over three hours in that branch being sent from one consultant to the other ! I spoke to three people in that branch today and none of them could assist me ! WHAT IS THE POINT OF BEING TOLD TO GO INSIDE THE BRANCH WHEN THE STAFF IN THE BRANCH WILL BE ON THE PHONE WITH SOMEONE ELSE THE WHOLE TIME TRYING TO HELP YOU ?! WHY CAN'T I JUST PHONE THAT PERSON MYSELF ? Anyways i just wasted almost half of my day in that branch today and my account still does not allow debicheck. I thought i was going to be happy with ABSA but CLEARLY NOT ! I am going back to my previous bank with my tail in between my legs !
60 replies
33 months ago
AUTO AND GENERAL CAR ACCIDENT CLAIMS - A SEAMLESS PROCESS !
A & G has been a delight to have in my corner ! From reducing my monthly premiums due to my change of address and the most recent daunting event was a car accident claim. From logging the claim seamlessly on their app to the constant updates and the quickest turn around time ! I logged a claim on Thursday the 13th and my claim was approved today, on Monday the 17th. Auto and General is definitely a VIBE ! HIGHLY RECOMMEND !
60 replies
36 months ago
VODACOM FIBRE - THE WORST !
I have been with Vodacom fibre for almost three years, i was so happy with their service until i had to move houses. I logged a relocation 11 days ago (i know it takes 14 days for a relocation to be complete ) AND I PROVIDED VODACOM MY NEW ADDRESS (this is very important information for this complaint) , I still have no wifi. The tenant that has moved into the previous place i moved out from has their wifi sorted out already BY ANOTHER SERVICE PROVIDER ! WHY IS IT TAKING SO LONG WITH VODACOM ? Fine, i received a router about seven days ago from Vodacom to connect to the fibre box in my current house, upon receiving the box i notice that there is no box in my new house. I then notify Vodacom about this, i take pictures and send them through. After days of not hearing from them, yesterday i decide to contact Frogfoot. Frogfoot asks for my address and images of the current fibre equipment in my house, i forward this information to frogfoot and they reply to me that Vodacom had logged the wrong address on their system and that they will investigate. HOW WAS THE ADDRESS INCORRECTLY LOGGED FROM VODACOMS SIDE WHILE THE ROUTER WAS DELIVERED TO ME ! AT THE RIGHT ADDRESS ???? Please sort this out Vodacom ASAP, Other service providers have proven to be better than you.
106 replies
61 months ago
MTN NEVER DISAPPOINTS WHEN IT COMES TO BAD SERVICE
I have beeeeen trying to get my refund from MTN since 18 March ! On the 17 February i made a payment of R9653.00 as quoted by MTN to pay off and close my cellphone contract due to their poor service. I have had enough of them ! On the 12 of March i received a statement from MTN and there was an amount of R2820.39 due to me, apparently they quoted me more than what i owed ! Typical MTN I called MTN billing services and I requested for this amount to be refunded back into my bank account, this has not been done till today. I have been trying to call the billing department with zero luck. I visited the MTN branch in Port Elizabeth, Cape Road. What a waste of my time ! I WANT MY MONEY MTN !
0 replies
70 months ago
WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE AND IDROID LAB!
WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE AND IDROID LAB! I have been insured for a year with MTN, paying my premiums in full and on time in order to ensure that my device remains covered. I logged a claim on the 24 June 2020 for my cellphone to be repaired, it has a broken screen and broken back. I was asked to pay an excess fee of R150, i paid that amount on the spot and sent them proof of payment. My device was collected on the 3 July 2020 apparently it arrived at their repair centre on Monday the 5 July 2020. On the 14 July i was contacted to sign out of my icloud as the phone had to undergo some verification tests, the technician on the phone told me they were done with the repair and now wanted to test the device and i should receive it not later than the end of the week(Week ending on the 17July 2020). My device was never returned on 17th as per conversation with technician , their explanation was that repairs may take 7 to 14 working days. I asked to speak with one of the technicians at the repair center and i was told that i was not allowed to do so. I was patient with them as i gathered that i had no other choice but to wait. Finally i was informed that my device will be dispatched to me and will arrive in Port Elizabeth on the 30 July 2020. The courier company did not deliver the device and i tracked it using the waybill number given to me by the repair centre. The last comment on the tracking system was that the driver could not find my house, which is very clear to find. I called the courier company to find out why i was not contacted by anyone to inform me that the driver is getting lost so that i could assist. I then decided to fetch my device myself from their warehouse. I put the device on and battery was completely drained, i charged the device and set it up that is when i noticed that my phone now does not stay on for more than 10 minutes, its always restarting. How do i use a device like that ? Complete nightmare ! In the morning today the 31 July 2020 i contacted IDROID LAB to let them know of this issue, they tell me the device has to be collected from me and assessed by them again ! I am not going through that route with them again , i will try get my device repaired myself by trustworthy technicians at my own cost. I am only hoping it will not cost me arm and leg.I am highly disappointed with IDROID LAB MTN and i am therefore cancelling my device insurances with them with immediate effect !
0 replies
70 months ago
WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE !
WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE ! I have been insured for a year with MTN, paying my premiums in full and on time. I logged a claim on the 24 June 2020 for my cellphone to be repaired, it has a broken screen and broken back. I was asked to pay an excess fee of R150, i paid that amount on the spot and sent them proof of payment. My device was collected on the 3 July 2020 apparently it arrived at their repair centre on Monday the 5 July 2020. On the 14 July i was contacted to sign out of my icloud as the phone had to undergo some verification tests, the technician on the phone told me they were done with the repair and now wanted to test the device and i should receive it not later than the end of the week(Week ending on the 17July 2020). I have just spoken with one of their agents (17 July 2020) and she tells me their repair center is still repairing the phone. My device has been with them for 10 working days, their specification is that repairs may take 7 to 14 working days. I asked to speak with one of the technicians at the repair center and i was told that i cannot. Must the repair take exactly the maximum number of days specified ? I am highly disappointed with their way of working and i am cancelling my device insurances with them with immediate effect !
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)