TW
Trevor-Ronne Whiteboy
Active since Jul 2020
7
Reviews
0
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Reviews
7 reviews2 months ago
Westgate Mall Firearms Towards Customers
On the 25/02/2026, myself, my brother & his 12 year old daughter had lunch at Pedros at Westgate Mall. After we had lunch, we decided to go back home and booked an Uber for us to get back home. While we were standing outside the entrance of the mall waiting for out Uber to pick us up, I was busy enjoying my can of soft drink that I have purchased at Shoprite inside the mall and out of the blue one of the security guards came from nowhere to grab my soft drink out of my hands while I was taking a sip and threw it on the ground. I asked him why he grabbed my drink out of my hands without even speaking to me and he rep**** by saying I am not allowed to drink alcohol on the premises of the mall. This means he assumed my soft drink was alcohol and decided to be disrespectful to grab it out of my hands without even speaking to me. I have expressed my dissatisfaction to him being disrespectful towards me while he had done an act of violence in front of the minor child. While myself and him could not come to an understanding after around 2 to 4 minutes, another security car pulled up and draw their massive firearms 2 men with big firearms surrounding me and making the minor child feel traumatized. I spoke to them in a very respectful manner and I felt there was no need for any firearms to me drawn out in public to a normal civilian like myself who had no weapons on me. I am living in Mitchells Plain for 36 years and I have shop at Westgate mall since it opened as a child and this is the very first time I have uncounted this poor management of Westgate mall. I believe security should be there to protect us as the customers and not make us feel threatened or intimated by weapons and have better communication skills that has more respect towards us as customers. I am in the process of seeking legal advise based on the security guards that drew 2 massive firearms out in the open public towards me and my family including a minor child.
0 replies
26 months ago
Refund SLA overdue
I have requested a refund on the 2nd January 2024, it has been over 21 working days SLA and I have still not received my refund. I have requested to speak to a manager to make a complaint and that was denied. I'm starting to feel like this company is not a legitimate company and I feel like taking them to the news to be investigated. My account number - SS0029597901
116 replies
37 months ago
FNB Cape Town Strand Street Poor Customer Service
I am an existing customer for more than 2 years. I walked into the branch in Cape Town at Strand Street CBD, I printed a Transaction history statement from the pc in the bank because the FNB app does not have the option to print the Transaction history. I asked the consultant to request for the manager to scan the documents to my email address like it was done previously and she came back saying that they not allowed to. I insisted in a polite way that it has been done for me previously so I don't understand why it is an issue now? The consultant said she is new and not sure how it all works. She went to go ask one of the tenured colleagues who was reluctant to help and don't care attitude. Another colleagues came along with the same don't care attitude asking why don't I do it at an internet Cafe? I was shocked by what she asked because FNB makes a lot of money out of me as a paying customer and they cannot assist me by emails a statement to me....so what am I paying FNB for? I am now in high favor of changing for my salary to be paid into a different bank who are will to help their customers and close my account with FNB due to the poor customer service I experienced from the Cape Town branch
53 replies
46 months ago
Medihelp the worst medical aid
My membership number: 8019890 Medihelp issued me with my tax certificate which reflects only 1 payment according to them which I have paid to them, however I have made 3 payments to them and they claim that they only record monthly subscription contributions to SARS. So after what they explain to me indirectly, is that all other types of payments eg. Any areas or claims they receive from their customers after termination of membership, they don't report or record to SARS. According to my knowledge, any medical contribution to medical aid has to be recorded and is taxable. This has now caused me an inconvenience doing my tax returns and I would never recommend Medihelp to anybody else.
342 replies
62 months ago
Mr. Price quality only last for 30 days
I bought a bag from Mr. Price waterfront in cape town. The zip of the bag broke in less than 30 days, I went back to the store 7 days after 30 days of their return policy and the manager Malusi said he will not accept my return. The problem i have is, that do Mr. Price sell goods that only last for 30 days, not even 6 months. That means I have to buy goods from them knowing that it will not last me for 6 months at least which is poor for production. All I want is an exchange for another bag. I will never shopping at Mr. Price again. I would rather go buy at a informal shop along the street that I know is a poor quality like Mr. Price that might last me for 30 days.
53 replies
70 months ago
Fix phones to last for 3 months only
CWSA259609- so weFix fixed our phone to last only for 3 months, then it stopped working. 3 months is their repair warranty, I took it back to them and they charged me again R1400 to have it fixed, they refused to fix the phone on their expense. I would expect that kind of service from an informal store that usually stand on the train station or on a plaza, but not from a store situated in one of the biggest malls in the world. I will never use weFix or reccomend them to anybody.
0 replies
70 months ago
Only repair phones to last 3 months, is ripping customer off
Myself and my wife took our daughter Samsung Galaxy A50 phone in for repairs in January 2020, weFix fixed the phone only to last for 3/4 months. Unfortunately due to lockdown, we could not take the phone back to the store when the phone stopped working 4 months after it was fixed. We then took the phone back to weFix 2 weeks ago who then told us the phone is out of repair warranty which is only 3 months long. This to us meant that weFix only fix phones to last for 3 months then it breaks again by itself, then we have to pay again R1500 to get the phone fixed by weFix on our own expense. So now we are expected to pay R180 for the assessment of damage the second time around which we are not happy with, since the phone is doing the same thing not powering on as when we brought it to weFix in January. The manager I spoke to had a don't care attitude when I expressed how we felt and that is very bad customer service experience. Not happy at all
0 replies
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1 Star
7 (100%)