NM
Nqobile M
Active since Jul 2020
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Broken product delivery and Pathetic after sales online customer care.
If there was half a star I would rate them that. Honestly I am an online purchaser and this is by far the worst experience for me since my early days of online purchasing in 2018 I have never came across such pathetic after sales online customer service. They delivered a broken microwave, then asked me to take pictures of something so obvious because they need pictures to send to their warehouse. 7 days after I still have not received any communication even the number that I was given to send the pictures to never responded, not even acknowledging receipt of the photos. Pathetic…
0 replies
4 months ago
Don’t even bother
Bad service.horrible aftersales service. Their contact centre is non existent. I am on my 3rd day after the router delivery and still no internet. Trying to contact them has been fruitless. I actually took them because they have discounts for Sanlam reality program holders. I should have gone with homeconnect.
0 replies
11 months ago
Disaster insurer, standard bank and Hollard need to do better. Brolink is not it
If there was half star I would give just that. I am not the one to write complains until I see I am taken for a stupetu. Do not bother with them. The worse experience I have had with an insurer. To think that I have both my content and cellphone insurance with these people and have been with them since 2021. I am disappointed, I made my claim on the 12/3/2025, after losing my cellphone and having my whole life disrupted. We had to wait for their technical team to fix my insurance policy because somehow it was saying I have a car insurance instead of content and cellphone ( even though I had claimed and got a payout with them the previous year. This is a another story that took 2 full months also). Well this time it has taken another 2 plus months for them to resolve the case. On Wednesday last week the 13th of May 2025 I finally signed and emailed back the Hollard indemnity form, today when I call in I am told it was reversed from payments back to the consultant. Not forgetting that the initial consultant who was assigned to my case never actually communicated with me, I was calling and emailing her with no response, everytime I would be told she is either busy or out until I was told she no longer works for the company ! Imagine that's how long my claim took, someone resigned and served notice while my case was still pending. Standard bank needs to do better, actually I want a new underwriter for both my content and movables or I am changing the insurer.
116 replies
42 months ago
The glen mitsubish is the worse of them all!
If I could rate them zero I would. The Glen Mitsubish is the worse, close that horrible service place, it is really ruining the good name that mitsubish has. Talk about clueless workers at the workshop. The lady whom I had spoken to the previous day said she forgot my husband had said he would need transport to his work place. He was there so early could have made it to work before 8, in time. But he waited a whole 2 to 3 hrs! They said they’d pick him up by 3, at 2 when I called him he confirmed that they were done. Let me tell you now, the driver only arrived at 6 pm, 2 hrs after his knockoff time! That’s not the end of it, the driver or the workshop was not communicating until he called them himself. Then he said he came and asked security. Not knowing my husband’s name, I wonder who he asked for? at a gate of a company with over 300 employees. This has been the worse experience, my husband will probably areive home after 8 pm today!!!! Whats worse is we’ve been using Roodepoort branch for our car maintenance for the past year and we have never had problems. The service has been so efficient with Roodepoort, we were always happy. Save yourself time and your money, as time is money don’t book your maintenance with the Glen Mitsubish.
132 replies
42 months ago
Worse service for insured customers
The westgate shop is a disappointment especially if you are using insurance. They’ll keep you waiting just because you have a form they need to fill. HelpEveryone else walking in while you just sit and wait. They have no respect for peoples time especially if you are a woman, don’t bother…
133 replies
47 months ago
Bunch of incompetent crooks. What a disappointment
First of all I can’t add beams to my alarm because they installed a wrong box after I had indicated that I’d need to add beams in a few months. They don’t respond when there’s a trigger, they weren’t picking up the calls either, took them a whole hour to come. Their control room is less than 5 Kim’s away from my house.. The last straw was on Friday when I called them I can’t arm or disarm the alarm on the app and on the keypad, instead there’s flashing of 8 and a lock.. they advised that they’d send a technician. It’s Sunday today when I call them they are telling me about call out fee because it’s a weekend! A whole weekend I have not been able to arm or disarm or even leave the house! The worse ever system!!!! Please stay away from this business. You will die waiting for them when there’s a break in. Bunch of crooks
134 replies
60 months ago
The worse. Took them more than a week to activate a line.
Worse than any other I've came across. Now that we can't even contact them directly that has been the worse. I've been waiting on my line to be activated since last week Wednesday, it is still not activated, home connect has logged more than twice now and they say they are waiting on vumatel. If I had an option I'd change to inter provider. Vumatel is the most expensive and most slow system everything takes more than 7 days with them. I didn't even need an installation, imagine if I needed one, but it's still taking days just to activate a line, I mean, to do a simple configuration!
53 replies
60 months ago
Worse when it comes to reconnecting
They are the worse when it comes to reconnecting after change of address, no matter how soon you do it. I moved out of my flat end of March, I couldn't move into my new place and still paid the installment for April, cool, I accepted then came end of April I moved into my new house, it has taken them over 5 days to activate my. Line. We are possibly going to day 7 tomorrow since I had said I have moved, even if I needed a whole new installation (which I don't) this would still be unacceptable considering that I have paid for May and we are going to mid May on Saturday! I will not forget this, comes June next year I will do as I did to Mweb cancel this nonsense. I don't play with my money. I won't even mention how many times I've called them in the past 7 days, let alone how much money I've spent buying data to do my work, watch TV as I use wifi for every single entertainment and business when I have paid for aunlimited wifi... Vumatel is expensive but the worse of them all I don't even know why home connect works with this company. What a waste of business! I
53 replies
61 months ago
The worse. They are inconsiderate, and will not help you at all.
I really wish I had never moved from mweb, when I moved in 2019 from my rental property to my flat, the current flat, mweb froze my account, it was such a smooth transition. talk about the worse experience ever I have had with Home-connect. I asked if I could have my account frozen or at least I pay a fraction as I won't be staying at my place anymore, tenants are moving in and I have to leave, but also my bond is not finalized so I can't move on into my new home. They flatly refused and said I must pay for the services that I won't be using. I feel so hopeless, I don't have a place to stay and have to deal with such, I just cried. Because really I feel defeated. Also I changed my package to a lower cost package in February, they are saying it's not showing on the system. When I called-in in February the consultant said I must do it online, I did that and it was approved for the 1st of April.
106 replies
70 months ago
Crooks that sell either broken or plain poor quality items, that break within 6 omths
If there was a way to put a half star I would. I bought a couch last year 2019 around April at Northriding decofurn and had it delivered around May for R9000 and some change. The couch started making funny crook sounds early January when I came back home in Kzn. I reported the problem on the 30th of January 2020 on their Instagram account, ever since then no one has helped sort out the issue. I was told to send an email with photos, which I did, told to send more inboxes or dms everytime I complained on their social network walls. The worse is when you call the northriding branch, yiu are placed on hold for over 2 hours. Right now I am actually considering taking the coach back to the store. I need my money back or a new couch, even though I kmow it will also break or start making sounds withing a year. I am so disappointed.
53 replies
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1 Star
10 (100%)