TS
Tarryn S
Active since Jul 2020
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Formal Complaint Regarding Customer Service – Woolworths Promenade
Dear Customer Care Team, I am writing to formally log a complaint regarding the poor customer service I received today when contacting Woolworths Promenade. This morning, I called to enquire about stock availability and was placed on hold for approximately 10 minutes, after which the call was disconnected. I then phoned again, provided my details to another agent, and was advised that someone would get back to me. No feedback was received. At 13:15, I called again to follow up and spoke with a staff member named Zayaan, who said she would check the stock and return my call. When she phoned back, I was outside and it was windy, which made it difficult for her to hear me clearly. I repeated my details and spoke louder so I could be heard. Instead of assisting me, she commented that she did not like my “tone” and stated that she would not help me if I continued speaking in that manner. I found this response completely unprofessional and unnecessary. At no point was I rude or disrespectful — I was simply trying to be heard in a noisy environment. What was most disappointing is that no apology was offered, and the call ended without any assistance or resolution. I spoke to the Manager Tim and he advised he will address this. This experience has left me extremely upset and disappointed, as I have never encountered such treatment from Woolworths before. I strongly suggest that staff who handle calls at the Promenade branch receive additional customer service training, particularly in handling phone queries and difficult call conditions professionally and respectfully. I trust this matter will be taken seriously and addressed accordingly.
0 replies
8 months ago
Terrible Service
I had a terrible experience with Okay Furniture in Mitchells plain - I purchased a lounge suite, and its material is terrible i sent emails and was in the stores no feedback is provided, they rather advising I should contact the supplier
0 replies
18 months ago
BAD SERVICE
This is the most terrible services I've received from an insurance company. I logged a claim a month ago already and still no-one come out to fix up my property, first of all it took them 2 weeks to send someone out I been calling them and every time they promise they will give me a call back to update me on the progress status. This service is poor. I've been a client for 5 year and never claimed since then !!Treating customers poorly.
53 replies
22 months ago
Compliant Regarding Purchase no Refund within the 30mins of returning
Dear Sir/Madam, I hope this message finds you well. I am writing to express my dissatisfaction with the service I received at on Friday at Promenade Cell c -Approximately one hour ago, I purchased a Supa Fly device from your cell c, only to find out upon returning home that my husband had already bought one for me and that I no longer require this is.(its still close and same condition as it was) Arrived back in store at 30mins afterwords Purchased at 15h37 However, the manager on duty, Candice - handled the situation in a manner that I found to be unprofessional and unsupportive. Her tone was dismissive, and she did not appear to appreciate the urgency of my request. Unfortunately, Candice did not share this sentiment. She rather wanted the saleperson to refund me more worried about that instead of giving me the vendor number or contacting the vendor to ask for refund. However, I also request that if it can be changed for something else that my husband can make us of but no interest from Candice in that also . When I requested the vendor details for the return, Candice left to the back of the store and sent another staff member to provide me with the information via email, which was rather surprising and disappointing. Her lack of concern regarding my potential escalation of this issue to platforms like Hello Peter reflects poorly on her managerial capabilities. I have been a loyal customer of Cell C for many years, and I have always valued the service and products provided by cellc However, the treatment I received today from Candice was entirely uncalled for. I must commend the salesperson who initially assisted me, as their professionalism and customer handling skills were far superior to that of the manager. I kindly request that this matter be addressed promptly. I emailed the customer services (manager Candice and she rep**** today to advised that the email was sent to head office). I wish for my refund and nothing else.
53 replies
58 months ago
Incident
Good day, Trust all is well. Yesterday the below happened to my at traders and no-one even bothered to contact me , you can read the below email i sent to them supplier. Help you will be able to help me. I would like to report the incident that took place yesterday at traders in promenade store at 12h00. I am not sure if this was reported to you however I tried calling you 021 447 4725 I spoke to the reception but she could not assist me. My son of 3years old was with me in the store yesterday while I was purchasing items however he turned around and his eye went against an open object where it had to be covered (the shoe rack ) no-one of the staff offered to help me my son eye was bleeding I had to rush with him to the hospital . The manager on duty could not even help me or ask me if I needed assist with taking him to the hospital. I am truly disappointed in the manager as she could not assist me. As I explained this to you did not give me a hearing you just said it’s my responsibility to look after my son that is not the case the object was open and that is a hazard. You said I should take it further not even a sorry. Very upsetting I will email the case number shortly
0 replies
70 months ago
BAD SERVICE SAYING NO PAYMENT WAS RECIEVED
Hi , i made payment online on the 30th of April and they are claiming they never relieved it , i sent proof of payment to an email address they provided no1 contacted me or replied to me , i went into the store also and no1 could help me.I am upset as my account is showing in arrears and i am getting phone calls and sms the other day i wanted to purchase and i had to pay in as this payment did not reflect, this is unaccepted . CAN ANYONE HELP I DONT KNOW WHAT TO DO ANYMORE
53 replies
Review Distribution
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4 Star
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2 Star
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1 Star
6 (100%)