SB
Simone B
Active since Aug 2020
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account
I have repeatedly requested to speak to a supervisor or manager regarding my statement of account. Three agents refused assistance and instructed me to email, despite email replies being billed at R24, which forms part of my complaint. My concern is the excessive and escalating fees, including an undisclosed commission of approximately 11.5% charged on every payment made, regardless of amount, in addition to call and email charges. A further amount of approximately R500 has also been added and labelled as “outstanding commission,” without explanation. I require clarity on how these commissions are legally calculated and billed without transparent disclosure. If I attempt to settle my account in full, will an additional 11.5% commission be charged? When I requested a settlement amount, I was told no settlement is available. The refusal by multiple agents to escalate this issue is unacceptable, and I will pursue this matter further if it is not addressed.
0 replies
15 months ago
No Policy Papers - Cancel The Policy and Debit Mandate Urgently
Good day, Your employee contacted me and set up the debit mandate for the first installment last week but was supposed to send me paperwork to review first so that I can see the full scope of the plan and make a decision accordingly. While I think this is backwards, I gave it a chance because he did not allow me to receive the paperwork without providing him banking details. This has not been done and no paperwork has been emailed to me. Take this as my written notice to cancel the policy URGENTLY BEFORE the first debit is set to go off, which is the 15th of March. Do not bother to call me, as I cannot always answer my phone and do not try to offer me a reduced installment or whatever else to keep me onboard. Should you require a motivation for cancellation, it is this: You failed to send paperwork explaining the policy in depth but have already requested a mandate to be done, which I did. You have not done your part in the process, which tells me dealing with you in future will unreliable or challenging. I am tired of dealing with companies that cannot do the basic requirement on their part but expect money from me and I do not have the time to chase after a company to do their paperwork and administration that is required of them. I would appreciate if you could at least send confirmation of the cancellation. Regards Simone
159 replies
15 months ago
NO COMMUNICATION - WITHIN YOUR DEPARTMENTS AND YOUR CLIENTS
READ AND RESPOND TO MY EMAILS OR CALL ME BACK AS REQUESTED ONLINE - WHICH NO ONE BOTHERED TO DO TODAY. Urgently read and respond to my most recent email regarding an sms about a summons, which 1) I have already had to complain about here and 2) I HAVE ALREADY ENTERED INTO A SETTLEMENT AGREEEMENT-- I have attached three documents in the email: 1. The confirmation letter that legal action has been paused DUE TO THE FACT THAT I HAVE RESPONDED TO AND MADE PAYMENT ARRANGEMENTS regarding the summons. 2. The CONFIRMATION OF A SETTLEMENT AGREEMENT - THE FIRST PAYMENT TO BE DONE ON THE 31ST OF JANUARY FOR THE AMOUNT OF R9390.00 3. An sms dated YESTERDAY, 15 January 2025, informing me that a summons has been issued against me and I need to urgently respond (though I have the above mentioned information on record and in writing!!) Further to that, I have forwarded the automated reminder of 'accepting' a settlement offer. I have A) discussed the settlement with one of your employees on 2 January 2025 at 8.31am should you need to refer to the call recording, and B) already accepted the debit order amount for R9390, scheduled for the 31st of January 2025! C) I had accepted the offer in December already and requested call backs to discuss, and got no response hence it being delayed. I asked for urgent confirmation that all of the necessary processes have been implemented regarding this settlement and of course, out of several employees, I did not get a response. (Namely: Ashina Jagathpal <ashina@dalycall.co.za>, LegalCollections1 LegalCollections1 <Kubeshanie@dalycall.co.za>, Kareshma Sewparsad <kareshma.sewparsad@dalycall.co.za>, Nashreen Khan <nashreen@dalycall.co.za>, daly@dalycall.co.za, and Assia Sheik <assia@dalycall.co.za>) The lack of distribution of information is utterly unacceptable. What is even more alarming is that if you do not get your payments as an organisation, suddenly you are able to communicate but when you put clients in a distressing situation, you couldn't care less. I NEED URGENT CONFIRMATION THAT THE SETTLEMENT HAS BEEN PROCESSED AND ALL IS IN ORDER FOR MY DEBIT (WHICH WAS ACCEPTED FOR THE 31ST OF JANUARY AND IS PENDING ON MY BANK ACCOUNT FOR THAT DATE), and I need you to get your departments on the same page! I cannot constantly be running after an organisation to find out if you have done your admin or not!
53 replies
16 months ago
Unresponsive // Feeling ****med
I have sent an email and also tried to call you regarding an order. I just want to get an ETA but simply cannot get hold of you. I'd love to get an estimation for the delivery!
0 replies
17 months ago
Summons issued 9 months after entering payment arrangement, served 6 months later improperly, staff telling me to ignore it.
Urgently respond to my email dated 29 November 2024 whereby I have CCd your whole department, your local attorney AND your legal department. I need to know whether or not the summons you have sent has been withdrawn due to the fact that I have been paying you since August 2023 and you issued a summons in May 2024! Your employee told me on the 29th to ignore the summons but your local attorney confirmed that you need to confirm in writing whether or not the summons has been withdrawn. RESPOND URGENTLY DUE TO THE TIMELINE OF THE SUMMONS, YOU ARE WASTING VALUABLE TIME BY NOT RESPONDING AS PER USUAL.
56 replies
19 months ago
Communication really down the toilet since Vangile left.
I have requested an up to date statement since Friday, 20 September 2024. Since then, this request has been passed on to multiple agents/employees including: BUYISIWE. FAVOURITE, VERONICA, MABASO, TSHWARELO, PORTIA and CHRISTIANE as of today - 25 September. Frankly, I cannot understand what is so complicated about sending out a statement that it has to be escalated and ignored. I also informed them that should I not be sent the statement, I will be reporting it. Now here I am, still waiting for a statement and having to come on here - because since the VERY GOOD agent you had left, who helped me without hesitation, I just cannot get communication from you? PLEASE SEND ME MY UPDATED STATEMENT!
53 replies
21 months ago
*********** | USELESS | NO COMMUNICATION
Calling me non-stop to 'remind me' to pay after I have told THREE DIFFERENT EMPLOYEES it has been paid on the 10th - FIVE DAYS EARLY!!!!!!!!!!!!!! I HAVE TOLD MULTIPLE STAFF TO STOP HARASSING ME AND LOOK AT THE DAMN ACCOUNT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
116 replies
22 months ago
Vangile - Excellent Customer Service
While dealing with a difficult process, Vangile has been an excellent employee and great help. He has been assisting me from the start and without him, my stress would spiral. He communicates well, updates me promptly and is patient with my inquiries. Thank you Vangile.
53 replies
22 months ago
Kogie - Kind and Helpful Employee
These five stars are NOT for the company. They are for an employee named Kogie. After great confusion, she contacts me promptly and with kindness. Thank you Kogie.
53 replies
22 months ago
Offering Discounts To Increase Installements - Then Does Not Honor It
I am writing to share another disappointing experience with Daly Collections. On June 3, 2024, I agreed to a telephonic discount arrangement with Daly Collections, under which my account was to be discounted by 30% following a payment made on June 15, 2024 if I increased my debit order. To date, Daly Collections has failed to apply the agreed discount to my account. Additionally, I was unfairly charged interest on June 17, 2024, for the amount paid on June 15, 2024, which should have been subject to the 30% discount. This action is an unjust financial burden on me, effectively cheating me out of money due to interest being charged on an amount that does not reflect our agreed terms. Despite my efforts to resolve this matter through emails, Daly Collections has not responded. I am left with no choice but to publicly share my experience in the hope that this issue will be addressed promptly and fairly. I urge Daly Collections to honor the discount agreement and rectify the incorrect charges immediately.
53 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (75%)