KP
Kylan P
Active since Aug 2020
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
Lack of accountability and urgency
I recently contacted them with regards to changing my address for my WiFi connection. I made prior arrangements with them (a whole month before the time) to change address. I am now sitting with no internet for the past 6 days. Every time you contact them, they blame it on vumatel. They told me to wait 48 hours and it would be sorted. After the 48 hours, I still had no internet connection. When I contacted them again, they said that there was an issue still with vumatel. They told me to wait another 48 hours. This has now become ridiculous No one seems to have a sense of urgency. I had to contact vumatel myself to try and speed up the process. Why MetroFibre couldn’t do this, it’s beyond me. They are fast to call when you need to pay them but do not have the sense of urgency to assist. I’ve never had a problem with them until now. When you ask the relevant questions, staff cannot answer you accordingly. I was told by the vumatel personal that I could still keep the same package but now MetroFibre is telling me that I have to upgrade. This is the kind of service that would make me reconsider a different service provider.
53 replies
20 months ago
KFC Goldman street, - awful
Upon arrival ,we got to the speaker box in the drive thru and there was an exposed electrical wire that sparked while ordering, right next to the car. We then got home with our meal and the chicken tasted awful. It didn’t even taste like KFC but instead a watered down version of it.@KFC Florida Goldman street.
0 replies
27 months ago
Card collection
I was upgraded with my credit card. As I was overseas I requested the card to be delivered to a branch. I got to the branch and had to sit in a long line. After 1 hour of sitting in a line that assists everyone from bank loans, card collection and many more. I decided to leave I contacted Standard bank to have it delivered at home, I waited for 2 weeks just to find out that my card is still at the branch. The agent asked me if I could not go ealier to get my card. Why should I wait so long for a card collection. When I ordered my card I was told that I could use my old card until I got the new one. The new card is activated without me having the card in my position. Please fix this.. The card is at the branch mall@carnival
232 replies
28 months ago
Zoie Health
Zoei health, all-in-one womens digital clinic. I made an telephonic appointment with them for my wife. The first day there was no call from them, we then rescheduled the appointment for the next day. This happened over a period of 3 consecutive day and still had not received any calls. I was in communication with their whatsapp number who made a promise that a doctor would call us on the third day. This is so unprofessional and I would not recommend this to anyone.
58 replies
59 months ago
Cancellation
I initially settled my account with vodacom as I was in arrears. I wanted to cancel my contract but they did not want to let me. They have issued me an invoice but I asked them to cancel the contract. Vodacom is useless. I will never buy from them again or take a contract out
106 replies
60 months ago
Vodacom
If I could rate this rating lower I would. I settled my vodacome account however an agent phoned me to tell me that I still owe vodacom money before I can cancel my contract. I would never recommend vodacom to anyone. I want nothing to do with this company. I feel like this company will come up with any excuse to take your money. I feel sorry for future contract users I refuse to be a victim of this nonsense. I went to 2 different vodacom stores to make sure how much the amount would be in order for me to close this account. I was advised by both vodacom store how much I owed and I settled it. I really hope this does happen to anyone else. I honestly feel sorry for me and those it might have happened to.
106 replies
60 months ago
Vodacom cancellation
My account was kn arrears. I have settled the amount and wanted to cancel my contract with them. They were not able to assist me They are so fast in collecting money but cannot assist me with a cancellation
159 replies
62 months ago
Vodacom accident damage being charged
My account has been in arrears. All I need to do is settle the account. My contract has expired with them. I was not charged for accidental damage insurance. Since the beginning of the year 2021 I have been charge for this. I have contacted Vodacom and was told that I needed to contact a certain department and they would reimburse me. I have contacted them and the agent put me on hold for a long time. The call ended and assumed that the issue was resolved. I got my statement the other day and I am still being charged for it. Its unbelievable how fast the are able to contact you to collect money but cannot assist you with something so small. I will never ever take a contract out with them. Stay away
106 replies
68 months ago
Covid 19 fund
It's been numerous and continuous months where theres a problem with paying out. When you contact FNB, no one can give you a direct answer. I did not pay my credit card this month hoping the covid 19 fund will pay out. I get numerous calls saying that I will be handed over to their lawyers yet they are the one failing on their side. If I knew this was going to be the problem with this nonsense they have offered me. I would have never taken it. FNB does not give you the option to manage your covid 19 fund relief. When you contact their agents, it's like no one knows what I am talking about. I've been a member with fnb for years, but they have officially let me down. This is the level of service that makes you want to change banks. Hopefully they can get their act together
53 replies
Review Distribution
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4 Star
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2 Star
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1 Star
9 (100%)