NN
Nompumelelo N
Active since Sep 2020
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
Store manager leads by example
All I can say is a big thank you to Pertunia at the Game store at Jabulani mall, an individual who clearly understands & practices customer centric service, she made my airfryer exchange the most pleasant & informative experience I have personally had with any other retail store. A round of applause to her & please do keep up the good work.
53 replies
14 months ago
Poorest service
I contacted my bank via their online app chat to get clarity on bds absa transactions but instead was assisted by an agent who approached my query with sarcasm more than anything, this is even after I explained to him what had transpired, he still could not explain & still do not understand how a transaction that went through successfully on one day can lead to bds insufficient charges on the next and to have your bank tell you to just avoid having insufficient funds, whilst you explain that this was not the case.I am very disappointed by the poor level of service I just experienced from a bank I trust.
0 replies
59 months ago
Mtn scam
I am disappointed by the service I have been getting from Mtn since the beginning of 2020, it is seriously appalling that I have been sent from pillar to post just to cancel my contract with them & just move my number to prepaid. My 24 month cell phone contract with them ended early last year & thereafter one of their female consultants called me offering an upgrade which I declined at the time & she than said I could stay on a month to month airtime only contract till I want to upgrade. To my surprise when I called Mtn earlier this year to upgrade I was told I could not upgrade as I am on a two year airtime contract & that's when I started questioning how that came about & requested for the cancelation of the contract which has not materialized till now, three months later. Long story short my number has been suspended for the past six months even though I keep paying their subscription. I am at my whits end with this matter as no one at Mtn is ever able to assist me and every department send you to another one & yet again here I am stilll awaiting a response for a email I sent on the 14 May 2021 & still paid their subscription even though my number is still suspended.
0 replies
61 months ago
Appalling customer service
So yesterday the 11 April 2021 @ ackermans maponya @ 12:40, I experienced the most disgusting treatment from a cashier who was working @ the first till, as i was standing in the que to go pay for my items, I noticed those bowls they have with lipstick & nail polish then started looking in the bowl to see what colors they had, i was interrupted by a call which lasted exactly 20 seconds but was verbally assaulted by this particular cashier for holding up the que even though I had already asked the customer who was behind me to pass me as I was looking through this bowl, the cashier was behind the counter screaming at me who was on the phone to move out of the que, i ended the call to respond & tried to explain that I am just looking for lipstick & got interrupted by the call but by then the rude lady wouldn't listen to me instead responded by saying "yini sisi uyalwa" in a very threatening tone, as if that was not enough she continued with her threatening remarks talking to the customer she was serving, when I responded thereafter this cashier continued with the rude arrogant behavior saying "angikhulumi nawe" at this point I was furious that not even her colleagues or superior was intervening or calling her to order & i stormed out of the shop, I am appalled by this treatment & seriously question if Ackermans does in fact train their staff in customer service, conflict resolution or simple courtesy & etiquette. I unfortunately did get the name of this woman but plead with Ackermans to train the staff @ maponya mall.
106 replies
66 months ago
Satisfied beyond expectation
I am more than satisfied with the overall experience at the Yellow Butterfly & have to give thanks to the host who was pleasant, welcoming & gave us the necessary guidelines for to make the most of our stay, I can't help but mention that the establishment is clean, spacious, well equipped & comfortable, but the best is ofcourse how safe & secure the venue is.. , with adequate parking.
0 replies
68 months ago
Vodacom's incompetence
I have been on contract with vodacom for years but find myself deeply disappointed & inconvenienced by this service provider & incompetent call centre as im without a phone for a month now & keep getting the redundant response to please wait for 48 hrs for them to unblock my sim thereafter another 48 hrs as they blacklisted the device when unblocking the sim, this is a story that has been playing repeatedly for the past 4 weeks where not even the team leaders are able to rectify their error, leaving me out of contact & isolated during a pandemic where everyone & everything is now online.
106 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)