Active since Sep 2020
The service agents don’t bother giving updates and when you actually get hold of one they give such attitude. I am writing here as the service manager couldn’t bother picking up the phone.
The service agents don’t bother giving updates and when you actually get hold of one they give such attitude. I am writing here as the service manager couldn’t bother picking up the phone.
Just had my first accident claim with this insurance company. What an absolute nightmare. There call centre lines do not work so you have to call 10 times to actually get through to someone. And then when you need to speak to your claims consultant he is never available. You can email your claims consultant but only expect a reply 3 days later. Best yet, I received my vehicle back from the panel beater and it was not done properly. The excuse is that I wasn’t covered for it when actually it was a specified item on my policy.
Promises and more promises! I was assured that I would receive my vehicle back today (in writing). Do you think I received my vehicle back? Wishful thinking. Management take no accountability. Issues from the day my car went in.
I am the executor of a deceased estate. The deceased had bank accounts with Nedbank. I reported the death to Nedbank in July. I then sent emails in August. It is now September and I haven’t received one email or phone call. Still waiting for the bank accounts to be closed 3 months after reporting.
Every day for the past week there has been no internet for more than a few hours. Every day there is a different excuse.
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