SH
Sheetal H
Active since Sep 2020
30
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0
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Reviews
30 reviews1 month ago
Discovery Travel Insurance Policy Offers No Assistance for Major Travel Disruptions
I booked my honeymoon travel through the Discovery travel portal (Bank), which is linked to Discovery Travel Insurance. Naturally, I assumed that booking through their platform and the associated insurance would provide meaningful protection should unexpected events disrupt my travel. However, after contacting Discovery Travel Insurance regarding the potential impact of the ongoing conflict in the Middle East on my Emirates flight, I was extremely disappointed by their response. I was informed that cancellations by the airline due to ********* attacks or airspace closures are not covered under any of their policies, and that I would need to seek refunds directly from the airline. This response is deeply concerning and raises a serious question about the value of the policy offered through Discovery. When booking international travel—especially a significant trip like a honeymoon—customers have travel insurance specifically to mitigate risks arising from unforeseen global events that are entirely outside of their control. In this case, my travel was booked through the Discovery portal, and the insurance is directly linked to that booking, yet Discovery is effectively stating that they are unable to assist if flights are disrupted due to geopolitical conflict or airspace closures. If that is the case, it makes the policy appear largely ineffective in precisely the types of situations where travellers would expect insurance protection. At present, my concern is that if flights are delayed or cancelled due to the ongoing conflict, I could lose significant prepaid honeymoon bookings in Bali, while the insurance policy provides no support or solutions. I would therefore like Discovery to clarify the following: What practical protection does this travel insurance provide in the event of major international travel disruptions? Why are customers encouraged to purchase travel insurance through the Discovery portal if significant global disruption events are excluded? What assistance or alternatives Discovery can offer customers who booked travel through their platform and are now facing potential geopolitical travel risks? I believe this situation requires clearer accountability and customer support from Discovery, particularly where customers have re**** on their platform and insurance products to safeguard important travel plans. I look forward to Discovery responding with a meaningful resolution or clarification.
107 replies
3 months ago
Standard Bank Charging for Included Withdrawals & Avoiding Written Accountability
I am extremely disappointed with Standard Bank’s conduct regarding my bank account and what I consider misleading and ********* billing practices. I was sold a banking account that explicitly includes three free withdrawals per month, up to a specified maximum amount per month. This was a key reason I agreed to this account. At the start of a new month, I made my first withdrawal, which was well within the monthly maximum amount. Despite this, I was charged a withdrawal fee. I raised this issue in writing via email, requesting a clear and reasonable explanation. Instead of responding properly in writing, Standard Bank insists on calling me to “explain”. This is unacceptable. Phone calls leave no paper trail or evidence, and based on this experience, I have no confidence that this is not simply an attempt to avoid accountability or change the story verbally. Charging a client for a transaction that is explicitly included in the account benefits is *********. Selling an account on certain terms and then billing outside those terms is misleading at best and *****ulent at worst. I am requesting: 1. A written explanation for the charge 2. A refund of the incorrect withdrawal fee 3. Confirmation in writing that the account benefits will be honoured as advertised Until then, I cannot trust Standard Bank’s transparency or integrity. Customers should not have to fight to receive benefits they are already paying for. Should no response be received as requested, I will be escalating this matter.
112 replies
6 months ago
*****ulent transactions by Avis
Avis Morningside has committed ***** and theft using my personal information. I have never been to this branch but they have *****ulently used my miles to hire a car on 29 August 2025 without me being present or authorizing such.
195 replies
6 months ago
*****ulent transaction of miles
I logged into my bank app today fo find that someone has been using my miles to pay at Avis Morningside. I have never been to Avis Morningside in my life. I was shocked that my miles were in a negative. I contacted discovery bank this evening via their WhatsApp platform and I very disappointed in the terrible service. I still do not have a resolution from them regarding this incident and the subsequent reversal of my miles.
354 replies
7 months ago
Deceptive courier
Absolute ******* service. Urgent delivery that was supposed to be delivered however the driver stated that delivery failed due to the recipient being closed. How does a residential estate close and where is the contact from the driver. No calls were made requesting access.
0 replies
7 months ago
Breach of personal information
I registered with TRA Gap Cover in December 2024 with my partner, with the policy scheduled to commence on 1 January 2025. I have used the complimentary Uber services in January and April for both my partner and myself. Today, I discovered that these trips were mistakenly recorded under my parents’ policy instead of mine. As a result, my parents are now unable to access their Uber benefit. I kindly request that this issue be rectified promptly, with the trips correctly allocated to my policy so that my parents can utilize their benefit.
53 replies
9 months ago
Damaged Package delivered
I am writing to formally lodge a complaint regarding a recent delivery handled by your service. Upon opening the package, I discovered that the contents were not only broken, but several pieces were also missing. I would like to bring the following to your attention- The item inside was found broken upon opening the parcel. Some components of the product were completely missing from the package. The packaging did not provide adequate protection for fragile items. This damage and loss have caused significant inconvenience and financial implications, as the goods are now unusable. I must bring to your attention that in terms of the Consumer Protection Act, No. 68 of 2008 (CPA)—particularly Section 55(2)—every consumer has the right to receive goods that are of good quality, in proper working order, and free of defects. These rights apply regardless of the date of opening, provided that any latent defect or issue becomes apparent within a reasonable period after delivery. I request that The Courier Guy initiate an urgent investigation into this matter and provide a resolution. Kindly advise on the compensation process or insurance claim applicable in this case. I am willing to provide photographic evidence of the damaged/missing items upon request. Please treat this matter as urgent. Waybill: LMJHQN
0 replies
12 months ago
No communication from Avis
I hired a car via my insurance company on 6 April 2025 and paid a deposit of R2250. The car was returned on 15 April 2025. I have made three follow ups with no response regarding my deposit.
0 replies
12 months ago
Stay away from CIA home insurance
I’m extremely disappointed with the service received from CIA Insurance. I submitted a claim for water damage to my property, specifically to the walls, only to be met with an unfair and accusatory response. Firstly, the insurance took almost two months to provide an outcome. The claim was declined. Instead of assessing the situation thoroughly and providing support as expected from a reputable insurance provider, they outright denied the claim. Till date, I do not know why it was declined. However, it was appealed and the insurance is only covering 50%. To make matters worse, they accused me of causing the damage myself by removing the skirtings—an allegation that is both baseless and offensive. The contractor was repairing my laminate flooring and had to remove the skirtings so that flooring sits flush against the wall. The assessor on inspection confirmed that it was water damage and led us on to say that the claim would be covered with no excess. The reason for the insurance only covering 50% is apparently because not all skirtings had to be removed to repair the flooring. So basically, they wanted my flooring to be repaired poorly and the water damage on the walls to be hidden. It’s incredibly disheartening to pay a bond and premiums in good faith, only to be treated with suspicion and disregard when you genuinely need help. The lack of empathy, poor communication, and speaks volumes about how CIA Insurance treats its customers. Furthermore, their assessors led on clients during their assessment. I did not know that home insurances like to take short cuts and encourage poor workmanship. They need to take lessons from car insurances. I would caution anyone considering them—what’s the point of having insurance if you're left high and dry when something actually goes wrong?
0 replies
15 months ago
No response from Discovery
No response or resolution since my complaint submitted on 6th till 8th January. First complaint, was false advertising a benefit on a medical aid to me and the second is with regarding to linking my Vitality to the Health policy and debiting me.
53 replies
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