SS
Samantha S
Active since Sep 2020
21
Reviews
0
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Reviews
21 reviews5 months ago
The price I see should be the price I pay
Today I visited the Athlone branch. They were having a buy one get one free deal. So there was an error in pricing on four of my burgers amounting to about R20 each. At first the cashier took my packets and asked for it to be sent back as it was priced wrong. I then said is it my fault the pricing was wrong and asked to see the manager. The manager came who then said I could get the burgers for that price. My understanding is buy two and get the cheapest one free yes but I bought 4 different kinds of burgers so I still matched up the chargrilled burgers both at r64 for instance and the cheese burgers also both at R65 thinking that Way it makes it easier since I would be getting the 2nd packet of the same burger free. What the cashier then did was just scanned four of the larger priced burgers and didn't charge me for the four R20 packets. Had I known they were going to cheat me like this I would've paid individually. I only saw this when I got home so what was the point of the manager allowing me the mis priced item knowing they weren't going to charge me that price anyways. That's false advertising as well as misleading. They were the ones that made the mistake and the price the customer sees should be the price you pay. Busy Corner in Athlone u are a ******* and pathetic customer service. By calling the manager I actually thought he was linient he knew he was going to con me into believing I got it at that price. So disappointing
0 replies
11 months ago
Extra charges is ridiculous
Generally when using Uber the price estimated is suppose to be the price I pay? Yes I can understand if there's traffic but lately the GPS of the drivers are giving them off routes allowing the trio to be way more than specified. Uber used to allow for this and repay ur fare as this isn't your fault noe they ripping people off claiming that we are not eligible for the refund. What bull is that. I didn't tell the driver to go off route and there was no extra traffic so why am I paying an extra R20. And this is happening continuously lately not allowing me to get my extra money back. Uber is making me want to use bolt or taxify since they are no longer the beater reliable transport. You also cannot contact support freely with issues they limit u to options. Uber u suck
0 replies
12 months ago
Double charge
I took a cash trip yesterday and as we got to our destination we paid the driver R74 as that is what was the amount requested. I didn't think anything of it or to go back into my Uber app. Today when I wanted to take another trip a pop up appeared in my Uber app saying that we had not paid the previous trip and I now need to settle this R74. No where in this app does it allow me to speak to Uber support as the options prompted on the app is minimal. I tried writing a story but Uber is not helpful. This is the 2nd time this is happening to me the first time I got the driver to call me bacck saying I lost something in order for him to fix the error on his side. This is ridiculous Firstly I have to now pay back that amount if I want to use uber again and secondly the support from Uber is not user friendly I'm not able to email or message support and actually tell my story as they have selected options to choose from when making a complaint and that's pathetic actually. I use Uber regularly and I need them to fix this error as it's a huge inconvenience for me cos today I had to get someone else to Uber me since I'm not prepared to pay for a ride twice
0 replies
16 months ago
*******
I requested a trip today from parrow baths not realizing that there are two pools in parrow. When I explained to the driver that he was at the wrong location he ended the trip and I requested from the actual location I was at. I under that a cancelation fee was charged(R80). When requesting my trip the fee came to R88 and I understand the driver charging me R168. But when the trip was ended my app requested me to pay an additional R68 saying I short paid the driver when I gave the driver R170. On the Uber nowhere does it allow me to complain or rectify this as I now need to pay R68 before taking my next trip. I can't even contact support as they rep**** saying I am suppose to pay the cancelation fee and that is not my querie. Why an additional R68 Uber you are a real ******* and before now I was happy using Uber now you are making it inconvenient for me to get around and forcing me to download you competitor apps.
56 replies
20 months ago
Continuous bad service
I placed an order for alcohol at 18h00 only to see the order will only be delivered tomoro morning. I contacted the call Centre who cancelled my order. I asked if my money wud be refunded immediately and he said no but cancelled my order anyway. He did not even confirm if I wanted the money in my wallet as that defeats the purpose of my purchase. I asked why I cud not get my order tonight as pnp alcohol is open till 20h00. If I was not going to get a refund in my bank account I did not want the order cancelled but the person I dealt with was not listening to me and proceeded anyway. I have had enuf bad service from asap yet I continue to use them. I'm officially done as they clearly don't know Wat they doing
53 replies
22 months ago
Gross and unhygienic
I ordered through Uber eats yesterday at the burger king in turfhal road. We my order came there was a long piece of hair stuck in between the chilli cheese fries. I complained using the app where we purchased it but I got no reply. I'm sure orders are checked before leaving the store as a hair is just disgusting and unhygienic. It's as if the kitchen staff were not wearing any hair nets. My whole appetite was spoilt and I refused to finish my meal. My money was wasted and I wont be ordering from burger King turfhal road again.
0 replies
26 months ago
False advertising as well as dissapointing kids
I visited the Athlone branch around 6 this evening. We drove thru the drive thru and ordered 4 happy meals as well as a big Mac meal. I especially requested 4 boy toys but when I got home my kids were clearly dissapointted as we had no toys. Every parent knows kids buy Mc Donald's for there toys cos the meals don't even get eaten. The big Mac also was suppose to come with a free cup that was also not included in my order. It's an inconvenience to have to go back just to collect those toys as we on our way out on date night and just dropped the food at home. Now my kids are without toys and a meal they ate halfway... As the toy was the most important part of there meal. What is the point of having a kids meal advertising toys specifically asking for boy toys and we end up with nothing that's such a huge dissapointment as well as false advertising as I didn't receive my free cup either.
0 replies
34 months ago
Dissapointing and disgraceful service
I've just been to the kfc in keoberg road milnerton. I placed my order and when I got home I saw that my large chips was not with my order. This is not the first time that I get missing items in my order from that specific branch. It's not like kfc is round the corner so it cost me petrol to go all the way back it's unexceptable. I know I should have checked my order before leaving but I had quiet a few things in my order and just assumed my order was correct. TO go back just for a large chips was both an inconvienience as well as a lost as my kids missed the chips as a side. KFC staff at milnerton need to be extra careful when packing there orders as it makes me as a valued customer very disappointed in there service. It makes me not want to use this branch in the future My order number was 262.
0 replies
35 months ago
Disgraced
So my son app**** for a R350 grant a few months ago. To date he has 3 months approved but no dates attached to it making him unable to collect his funds. I can understand if there is a backlog but surely if they approved three months why is he not able to collect. What's also annoying his we contacted them firstly they said to just be patient and wen emailing them a month ago they didn't even bother to reply. It is only a R350 and surely they think that nobody needs the money as they not even making an effort to pay everyone out.
0 replies
36 months ago
*********** call centre
Initially there was some online purchase made on my account that I was questioning. I asked if that people cannot be blocked. While talking to customer care via watsap I was asked for my ID number. I gave it thinking they wanna investigate. Next thing I get a message saying my card was stopped. I did not ask for my card to be stopped surely I shud have been asked before they stopped it. Yes I understand the activities on the account was ***** but u cannot stop a card without asking me first. Now I have to ay for a new card and thats an extra expense. I emailed the call center who was then going to investigate and two weeks later still no reply from them. Capitec needs to up there call center services as you need to make clients aware of what you are doing before you doing it even if it's protocol.
53 replies
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