HS
Henry S
Active since Sep 2020
43
Reviews
0
Industries
Reviews
43 reviews3 months ago
Please note: replies are not available for this service.
Dear Discovery Team, I am a Discovery member and am writing to express my frustration with the ongoing difficulty of resolving enquiries with your service. I have attempted to address my concerns through email, but after waiting several days, I receive only a single response—after which communication stops entirely. The emails are sent from a “no-reply” address, making it impossible to respond or follow up. As a result, my issues remain unresolved. Calling the call centre has been equally frustrating. Each time I phone, I am unable to speak to the same consultant. I am forced to explain the issue from the beginning every time, and once the call ends, the matter appears to go dormant again without resolution. Adding to this frustration, I recently received an email containing a letter that required a password to open. The password was indicated to be my date of birth; however, it was incorrect. Once again, the email came from a “no-reply” address, leaving me unable to report or resolve the issue. This experience has left me questioning whether this is the best level of service Discovery can provide. I know my own date of birth, and clearly an error exists somewhere, yet there is no effective way to correct it. I strongly suggest that Discovery consider assigning relationship consultants per account, or at least ensuring continuity so that a member can deal with the same person until an issue is fully resolved. This would greatly reduce frustration and improve the overall customer experience. I look forward to your response and a meaningful resolution. Kind regards,
112 replies
3 months ago
No reply service
I am a Discover member and have certain enquiries. I also most impossible to try and resolve an enquiry with Discover. Your sent them an email and after a few day I received a reply. That is it there everything is dead. My issues has not been addressed, the email I receive comes from a “noreply” emails address. Second hugely frustration if you call them you can never call the same person to resolve the concern and address it with the same person till finalisation. Each time you phone you have to start all over again and it just go dead again. A contribution to extra frustration, Discover send me email with a letter attached with a password which is supposed to be my birthday, guess what it is not my birthday and same story the letter comes from a “noreply” email. Everything dead again!!! I was thinking if this is the best Discovery can do, why my I struggle to contact them because, “noreply” email address, You can never speak the same person until an issue is finalise, surely I know my birthday date – someone is wrong. Please get relationship people per account we can at least resolve issues and have a contact person until the issue is finalise.
0 replies
13 months ago
Horrible
Horrible. Trying to get a number to call FNB Legal but it is imposdible
53 replies
13 months ago
FNB - Collection Agencies
It has become evident that the collection practices employed by FNB and their appointed collection agencies do not comply with the regulatory requirements or the laws of this country plus they are collecting “prescribed debt”. While I acknowledge my debt and have shown a willingness to settle it, the tactics being employed—particularly the use of the sheriff as a form of *********—are completely unacceptable and *******. How many people have been harassed and *********ed by FNB collection agencies, maybe if it is a general practice we can have their banking license reviewed.
53 replies
20 months ago
Bad network consistency
Really fine working with Rain difficult. There network is down way to often, way to regular. I just don't know how they can be happy with their network consistency. I left my previous service provider for the same reason but it appears they most in the same boat, very inconsistent coverage.
106 replies
21 months ago
Up and down
Rain, Very inconsistent network, up and down too often. Very inconvenient if one uses Rain to work, get kicked out of programs regularly and have to login again and start all over. I assume it not for business use. They have too many ups and downs but all that is consistent is their debit order, you don't qualify for full payments if you don't provide a full service.
224 replies
30 months ago
Money hungry
Horrible Horrible service, think they GOD's. Quick to take money then aggogant service and failure to deliver. Now that they mus refund they dissapear. Just gab money - wonder if their business model is ******ion of providing internet service. Think twice before you pay them any money - this upfront payment is utter nonsense, deliver first.
262 replies
39 months ago
Horrible Quality
I went to Toys”R”Us to buy a traditional board games. I found a set called “50 into 1” which is the game I am looking for. The packaging looked presentable and decent so I bought it. It is not expensive items but what a horrible shock went I open the box at home. It must the worst quality set of games humanely thinkable. The game “tiles” is printer on paper, I cannot think how any company that employs “buyers” allow garbage, and rubbish like this to reach the shelves. The first thing that went thru my mind is this explains why Toys”R”Us went bankrupt in other countries, no business associates itself with rubbish products like this will survive, don’t you know this? I went back to Toys”R”Us to return this rubbish to exchange hopefully for some similar but decent. Not to waste time and get ugly surprises at home I wanted to open the item in front of an employee. They called the store manager MR “Basil”, Mr Attitude himself. Asked me why I want to exchange and I said it was of horrible quality, he honestly told me its very good quality and he played board games with printed “tiles”, I immediately told him he is dishonest and lying about the quality being good. Then he starts with - your language use and insulting him, Mr Attitude himself, typical political grab. He also said I cannot open the new set even though it was sealed with a simple piece of sellotape. He then said he cannot exchange the set I brought back because no one will buy that set now. I left the grab in the store and left with nothing even though I paid for it, not much money. The reality of this experience, Toys”R”Us board game is shockingly poor quality, a disgrace for any company but their buyer thinks it is good enough for their company. Never in my life will I ever go into a Toys”R”Us shop again and even less so as long as Mr Attitude is working there. I will spread this horrible experience as widely as possible and on all social media platforms available, daily, and weekly for a very long time. This money I lost is going to cost Toys”R”Us and Mr Attitude a lot more. Keep your low-grade board games. God knows why I did not go to a decent shop like Shoprite, Game, The Crazy Store in the same shopping center.
0 replies
39 months ago
Corporate theft
I got a new Telkom Mobile line, set it up, and loaded money on the line. One day later I received a SMS from 081 188 “R15.00 was deducted from your account! FOR NO REASON ON EARTH – it is nothing other than blatant theft. I regret every minute of joining the thieves. It is criminal, horrible dishonest institution.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (4.651162790697675%)
2 Star
0 (0%)
1 Star
41 (95.34883720930233%)