TD
tania D
Active since Oct 2020
44
Reviews
0
Industries
Reviews
44 reviews2 months ago
No assistance
My debit never went off and I called the call center to get assistance so that the premium can be paid only to be told that i have to call back in an hour as the systems are down. I held on the line for 10 minutes and asked if the agent can call me back to be told that i have to call back. I mean really.
112 replies
4 months ago
The company is amazing and the service level given is out of this world
The company is amazing and the service level given is out of this world. Thanks so much for the awesome service and making a difference.
56 replies
4 months ago
Still no assistance.
I got a call from vodacom on Friday and told the lady to call the number i provided after 2pm as the person would be available at that time. Till today the call was not made. How many more reviews must one send to get proper assistance. Will this matter ever be resolved as it seems like it will never be. Yet the deduction goes off the account every month with no issues and we must sit with a watch that is not working.
53 replies
4 months ago
Still disappointed
Good day I am still so disappointed as at the store they told me that the watch is still under guarantee and that is why I took it in and than just to get a call from the repairs center to say that the guarantee is over. I mean why would the store say one thing and the repair center say another thing. The cost to repair is R2000 I mean really. Who do i trust now the store or the repair center. Is there any other way to get my watch sorted as I was told that it still has a guarantee at the vodacom shop and I mean i am still paying for this watch every month. Please call me on **********.
53 replies
5 months ago
No call made
Vodacom said they would call till today no call was made. The service is not good
159 replies
5 months ago
Horrible
The service is so bad. I took my smart watch to Vodacom in Killarney as it is not working and is still under guarantee/ warrantee. The staff member told me that they do not have a technician because he resigned and i must take the watch to Sandton or Eastgate. I took time off from work to take the watch in just to be told that I have to go to another store. What kind of service is this for such a big brand. Could the agent not have tried to give me better assistance. Now I have to find time again to take the watch to a different store. The client experience is pathetic. Can someone in higher management please assist as I have paid a lot of money to have something that is not working. Please contact me on 082 306 2487
159 replies
6 months ago
Unhappy
It is so disappointing as the process is so long. My son dropped his phone and I logged a claim with viva cover. When I called them they say that the claims volume is high I mean we take insurance for a reason and now have to wait my son needs his phone and there is no clear answer from the insurance as to when the claim will be finalized. Exams is starting soon. Please can I have a clear answer on what is going to happen with my claim.
0 replies
11 months ago
Poor service
Good day Please can someone assist my cousin went to the telkom store at trade rout mall to apply for fibre on the 20th April and till today no one has contacted him to get the fibre up and running. He choose telkom because he expected the service to be great since it is such a branded company. Till today no assistance in getting connected. Please call him on 0823062487
0 replies
11 months ago
unprofessional
I am extremely upset with axxess I have been paying my account every month on time and from yesterday I had no connection when i called them they said that my account has been deleted and I had to apply for a new application. Yet my money has been paid and is sitting with them now i have to have the inconvenience of waiting until they decide to activate me. On the wats app chat I asked the agent to escalate the matter to the complaints department and the message sent back to me is have a good day. What type of service is this. My id is 8607160187088
0 replies
13 months ago
Debit order
Good day Can someone please call me from vodacom regarding my debit order. I have been calling 082135 but the bot does not give me an optuon to speak to a consultant which is fraustrating. Please call me on 072 013 7535
106 replies
Review Distribution
5 Star
10 (22.727272727272727%)
4 Star
3 (6.818181818181818%)
3 Star
4 (9.090909090909092%)
2 Star
12 (27.272727272727273%)
1 Star
15 (34.09090909090909%)