DM
Deon M
Active since Jun 2009
27
Reviews
0
Industries
Reviews
27 reviews17 months ago
Daylight *******
I rented a car from November 7th to November 11th, 2024. To my surprise, when I returned the vehicle, the inspection agent informed me that I'd be charged for a small amount of sand and dirt on the car mats. Given that it’s been raining the entire time in East London, it's almost impossible to keep a car completely clean. It feels like they’re looking for any reason to withhold part of the deposit, which seems pretty petty. I’ll be posting pictures of the mats soon. Rental #6002769100, 712779821. They need to advise us if we need to clean the vehicles before returning them for once!
56 replies
20 months ago
Poor Service
I have never been so frustrated by an ISP provider, if the internet line is not offline totally it's buffering. Recently, in the evenings the speed drop to below 10Mbps while I'm subscribed for 25Mbps and it's start buffering. When I call in Clear Access support advise that the router might be faulty, and the router belongs to Clear Access so I'm not sure whether they are suggesting I should fix it by myself as if it's my fault. I'm considering getting another ISP but my only concern is that the fibre infrastructure belongs to Clear Access hence I moved to them. I'm really frustrated, I have to log a ticket almost every time and it's draining. My other router and mobile phone are on Vodacom and they are working well, so I can't say it's the network in the area.
53 replies
21 months ago
Poor Service
Clear Access can really spoil your day, my internet line has been offline for over an hour now, I have called their support line and they are clearly avoiding taking my call because I moved from being 1st in line to being numbers, how is that even possible? I have also used the online portal to log an urgent ticket but there's no response. I really need another internet service provider, how am I suppose to work like this?
53 replies
21 months ago
Poor Service
The support for Clearaccess connectivity and cloud solutions is very poor. When you log an urgent ticket about your internet line being completely offline, they respond the next day, asking if the issue still persists. It's frustrating to wait 24 hours to check a problem that has already kept you offline for so long. I'm really getting irritated. For example, I logged ticket number 186908 yesterday at 16:00, but only received a reply at 5:41 AM!
53 replies
43 months ago
Pathetic Service
I have been with Vodacom for a while and this year has been the worst service I have received. Consultants have been disloyal, misleading and clueless. Early this year I was due for an upgrade and I was offered a deal online and I was satisfied and accepted the deal with the online consultant, few weeks later I received a quotation with different details to what I have agreed to. I then call Vodacom and they gave me a go around about there's no ways the could have offered me such deal as they don't have it and the company that offered me the deal was their 3rd party as if I care because they have agreements with the third party. I had to fight to get the online recording to prove the deal was offered to me but they final decided to come and fetch the phone and cancel the deal without the recordings being availed to me. After the ordeal experience I decided to cancel my contract with them but they misled me again by telling me that I will lose my number once transferred to prepaid, so I ended switching to a R48 deal just to keep my number. On the start of the following month I found out the R48 deal was never processed and I was overcharged, I have opened so many service requests (1-35701224611760, 1-35834697870139, 1-35840921529996) trying to resolve the same issue to no avail. The worst part Vodacom has activated Bar for my calls meaning I can't make calls from my phone. I requested requested the online recording again and they advised me to go to any store to listen to them but that was not the case as I had to go Vodaworld to request for the recording. The recording proved I was right all along but still I'm suffering because I can make calls suffering the consequences of their incompetent consultant. Vodacom is one of the major telecoms powerhouse’s but their department are pretending to be working in silos, the accounts department have no idea of what's disputes are logged at retention and same applies as upgrades and customer care. I have enough of Vodacom and I wish I had an easier way out of my contract and port my number to another network.
266 replies
47 months ago
Incompetent Consultants
Horrible Service, I did an upgrade with Vodacom in March and the upgrade information was false so I requested for the upgrade recording in April to dispute the upgrade. I have been waiting since then up until today the 23rd of May for the recording feedback. How can it takes so long to get your own recording, this is a blatant lie, this guys are just not being honest. I spoke to all these guys below with different stories: Request for recording 29/04/22 (HILDA) **3RD May 22** / Mamsi 11:47 09/05/22 **11th May 22** / Daisy / Tracy ** / Xoliswa
134 replies
48 months ago
Terrible Service
I have been asking for the upgrade recording from Vodacom since April 22 and every consult I talk to tell me that they can't because they are not allowed to log a service request because I did the upgrade with through one of their vendors so they need manager's approval. I called Vodacom retention department to cancel my contract and this vendors offered me the deal, so please tell me how was I supposed to know they are not actual Vodacom as if I care? Now I am being sent from pole to pole and know one happens to know about this deal but they are delaying to sent me the upgrade recording because that will solve all these uncer*****ies but rather they are trying to negotiate a new deal with me, but why??? Please just give me the recording and will will know who's lying!
208 replies
48 months ago
Terrible Service
In March 2022 I decided to cancel my Vodacom contract but the retention consultant (Asanda) managed to convince me to upgrade/take a new contract with Vodacom. The new contract that we agreed upon was for R199, package of Oppo A53s, 10GB of anytime data, 300 anytime minutes and some SMS and extra 1 GB of data. I thought it was a good deal and agreed. Few days passed and the phone has not arrived and I called retention again, I spoke to Sharmaine who then apologised and processed the order and the phone later arrived. On the 2nd of April 2022 I receive a quote and to my surprise the deal has changed to 500MB of data and 50 minutes, I called after sales and they logged a call because they couldn't help me they told me it's an online store all they could see is that the 10GB of data was loaded and then deleted. No one was getting back to me as on agreed timelines so I decided to call retention again. I spoke to Leticia on the 12/04/22 and she apologised that the consultant that helped were still new hence the mishap, by the time I talked to her I have also received invoices the previous day from a R199 p/m deal to R284 being charged for extra services that I never agreed on and incorrect package. Leticia told me that she will log a request because some manager were not around on the 12/04 and they will be back the 13/04 to resolve the issue. Today is the 22/04 and I am still waiting for that phone call that she promised on the 13th to resolve all these issues. I feel scammed and I will not pay for something I didn't sign up for, I never thought this could happened at a respectable company like Vodacom. I am very disappointed to say the least!
296 replies
50 months ago
Poor Service
I have logged service request SR 7042890396 with Standard bank home loan to recalculate my bond outstanding amount, I think that was on the 10th of March 22 and today is the 22nd of March 22. The reason why I logged the SR is that I noticed once I open/changed my home loan to have the bond access option that the account was owing an amount of R14 719.96. This was strange because we have always been servicing the account interest rate since it a building loan and later converted to a normal home loan, and we have statement to this effect. No one from Standard bank home loan can give me a straight answer till this far as to how is the account in arrears of that R14 719.96 whereas we even paid the initiation fee on the 1st month we were paying building loan interest. I don’t think my request should take this long as all the transactions are available, just pull a statement and go through the numbers and highlight what’s causing the account to be in arrears. All I need to understand is why is the account owing while we paid every month since the inception of the loan? This is disappointing as I am starting to feel as if there’s something that’s being hidden! My account number is 532076893.
74 replies
50 months ago
Poor Service
I was really disappointed to say the least about RAM's service yesterday. I have a consignment number K3069914 from Vodacom. Firstly this guy 066 479 1659 arrives here outside RAM's allocated delivery slot that is 8am - 5pm, thereafter he refused to accept digital proof of address in the 21st century. He is demanding a physical copy as if the physical copy is more valid or it will be certified. The guy refused to receive or scan the digital copy. For heaven sake we are during the Covid-19 pandemic and you find people demanding physical copies, sure the reasoning should be considerate of what is happening. People are working from home and you busy demanding physical copies. Vodacom should have a word with these guys surely this can't be happening. The guys refused to give me my parcel and said he will come back once I have a physical copy of my proof of address. I mean you are parked in front of my house with a house number and I'm providing you a digital copy what more do you want, this is really pathetic.
53 replies
Review Distribution
5 Star
3 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.407407407407407%)
1 Star
22 (81.48148148148148%)