RM
Ruan M
Active since Oct 2020
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Pathethic service
Logged a ticket to cancel my service with Mweb on the 28th of December 2025 via the live chat function on the Mweb app. I was told that i would be contacted for confirmation today is the 5th of January 2026 still no contact from Mweb. I spent 2 hrs on the live chat and 36min on a phone call with absolutely no success. This is totally unacceptable and pathetic. Thank goodness i am moving to another service provider given if i can someday get my Mweb service cancelled. I would never recommend Mweb to anyone ever again
0 replies
7 months ago
Sharing personal information without consent
I got spammed by Clientele life numerous times to such an extent that i had to write a review about them. So i was contacted today by the marketing team 25/09/25. I requested that i was told where they aquired my information from as i never gave anyone consent that my details by shared. They told me they aquired my details from 3 way marketing. I tried phoning to find out where my information was aquired,but no answer from them after phoning about 6 times and being cut off...here we are!
0 replies
7 months ago
Spam calling after a requesting my name to be released off their database
I keep on receiving phone calls from Clientele from the following number 064 698 4151 After asking them numerous times to take my name of their system the same guy will phone me twice within an hour and then wants to argue that it was someone else Then i got an sms saying i app**** for cover and i should expect a call from them where i never app**** for nothing. Lastly i never gave consent to anyone to share my personal details with Clientele. This is irritating to say the least and one of the reasons i will never make use of their service
106 replies
17 months ago
Bad service
I renewed my vehicles license disc through Capitec bank a week ago. I received a message that it would be delivered within 3-5 business days. Last night i checked my tracking and it said consignee not available, today i tried phoning 8 times to be exact to find out what is going on. I then decided to drive to the Germiston branch,on my way there i received a message saying my parcel is out for delivery it is 16:51pm now still no license disc....poor poor service from Skynet
0 replies
22 months ago
Fnb Private clients no service
In March 2024 i app**** for a credit card limit increase,to which FNB responded that i qualify to become a private clients account holder meaning illbe upgrading from my Premier Fusion account(what a mistake). After i told my "newly appointed private banker and his manager" that i wish not to as i am also not sure i will be able to afford the monthly account fees going from R230pm to R420pm. I was told that they are running a promotion which will have me paying Premier fusion fees R230pm for 3 months to let me decide whether i want the private clients account or not. Well here is where all my trouble started when i said yes,my first issue appeared 2 days later after i made a purchase on my credit card on budget facility only to find out it was put on straight facility, so i tried phoning my "private banker" with no success i eventually phoned private clients and got hold of someone else who helped me. After that every month when it came to my account fees the full amount of R420 was deducted instead of R230 as discussed amd everytime i tried to phone my private banker or his manager their phones were off or said it does not exist so i requested a new private banker assigned to me(no success) on the 1st of June 2024 same story happened i phoned private clients again from the Carnival mall branch and the advisor i spoke to told me on the system it says the client must be educated(im a child it seems) that it is the account fees and cannot be reversed. I asked him to contact my bankers manager as i want to speak to her,i got told he does not even find such a person on the system (10min later he did but still no luck) so i requested for another private banker to be assigned for the 2nd time it is 2 weeks today since i spoke to him and no one has contacted me or even my current banker to discuss the situation. I have also requested to move my account back to premier fusion when i got told sorry you can't. This is absolutelty the worst service i have ever had from any bank
106 replies
41 months ago
Bad service and useless contractors
I have had the worst experience with bettersure and their contractors/assesors Early 2022 we had a big hailstorm that actually broke tiles on my roof i had toget onto the roof in the storm to replace the tiles to avoid the ceilings from caving in they got damaged real bad i lodged a claim to which a very arrogant assesor came out to look at the damage,i did not expect a complete new roof but at least for the ceilings to be fixed since i already replaced the broken tiles,a couple days later i had to phone them to only find out my claim got declined due to lack of maintenance( on a house i only owned 2 years by the way) i requested a report why it got declined for that reason up until today 28 Nov 2022 no report Then the last straw was this morning i lodged another claim for earthquake damage to my garage we sceduled for the "builder" yes not assesor to come have a look at the damage for 1pm no one pitched. At 2pm a guy phoned me sounding like he had just woken up and asking whether he can come have a look at the damage i dont know where bettersure gets these utterly useless contractors from but until they make a plan to appoint contractors that actually want to work i dont see any good for their company i phoned bettersure to complain about this contractor and the person i spoke to only said sorry i told him i will movey policy to another insurer he asked what he can do to rectify the situation which i told him to ask management to phone me regarding the matter...guess what no phone call yet..so i will be moving my policy to someone who holds their clients needs at heart
132 replies
67 months ago
CCD Couriers not delivering...disgusting service
I've ordered a fibre package from mweb and i received an email saying my router has been placed for despatch with ccd couriers 2020/10/22 up until now 2020/10/24 i still have not received anything im being told by mweb that the courier service CCD COURIERS has been to my address but nobody was home which is not true as my wife is a stay at home mom and shes at home the whole day,but in all honesty if it looks like there is no one home how hard is it to pick up a phone and call the client.....pathetic ccd pathetic
106 replies
67 months ago
Pathetic service from mweb
On Tuesday 2020/10/20 i did an online application for a fibre package from mweb the package i chose was a promotional package which included 2 months free fibre.Thursday 2020/10/22 my line was installed so i contacted them to activate the line in which i also asked how the 2 months free is going to work since we are at the end of oct then i was told sorry you chose the wrong package( theres only one 10/10 to choose btw) so then they cancelled and recaprured my order and got an email saying my fibre is live and whithin 5days the first debit will go off my account now Friday (still no router either) i get an email saying my application has been rejected due to no coverage in my area even though im sitting with a line and a bill now so i spent 1hr + on the phone with no success the couriers apparently came to my house to deliver the router and no one was home according to them but my wife is a stay at home mom and she is at home the whole day.....mweb has the worst service that i dont even have yet
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)