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Elif E
Active since Dec 2020
9
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Reviews
9 reviews47 months ago
Circus Enbaya Prepaid Meters
Negative impact on Future when it comes to customer service Dearest Sean Wheller, Trust that your foresight in providing employment to the previously disadvantaged people and launch of new Internship programs will include Customer Service, because Mr Wheller without satisfied happy customers your company will be going nowhere. I have been phoning and leaving message for Avron to contact me – NO reply even to my numerous emails - completely ignore. Can I assume that Enbaya Prepaid Meters are going the same route as dear old ESKOM. In short Mr Wheller, apparently for NO reason what so ever, the pre-paid meter at home has stop work – got an error – which NONE of your technical staff is able to resolve – sadly and disappointed. I was then told to get a new meter @ +_R 2300. And even got charger for pluming +_R815. My question and if you could HELP me understand Mr Wheller & Avron: WHY must a new meter be installed, without going out to the old meter and checking whether it can be re-set or repaired. So convenient just let the customer pay for a new meter and we overall the old meter and resell as a new meter to the next not suspecting client. This is dishonesty and Fraud Mr Wheller !! By the way, the plumbing charger is for a technician that tells me he is studying on Google on how to become a plumber and electrician, what a joke. Is does says a lot on how professional are Enbaya Prepaid Meters are. Mr Wheller, Avron contact me now as I was typing out this complaint…..and guess what, a call out fee of R600 is possible – WHY was I not informed about this ???? again unprofessional and just after money. Mr J Mostert also phoned now, quite sarcastic on the phone, telling that the so called pluming fee is in fact the call out fee – covering petrol and the Google technician’s time being “out of the office” Mr Wheller – please can we try and resolve this pressing unpleasant matter professionally and please not with the bunch of clowns that I am currently dealing with. This is South Africa, time are though and so is money – professional service will be appreciated and acknowledge . Ticket number: 49648 Meter: 19190148718
402 replies
47 months ago
Bonitas Bankrupt or Corrupt
Fast to take members monthly premium monies, but so VERY VERY slow to refund or pay a claim. Have been battleing since December 2021, just to obtain a refund of the Optometrists cost I paid in full. Bonitas: Melissa van Jaarsveld; Customer Care Representative is not interested in resolving this matter - more delaying the refund to myself, finding all sort of excuses i.e. codes etc. used, yet the Optometrists has provided ALL. > How much long will I have to wait for this matter to be resolved? > Hoping that Interest will be added to my pay-out as Bonitas are profiting holding my money. Deeply concerned about what is really going on here ?
402 replies
47 months ago
Quick to SELL slow to perform
Does VOX even care about their rating on Hellopeter or customer service ? In these current economical circustances a company should be VERY concerned in keeping their customer Happy and address complaints + resolve succesfully. How easy is it to offer clients a pair of cheappie beach plakkies for a service contract, that VOX cannot even commit and preform on. Just wondering whether Jacques du Toit is aware for ALL the complaints about VOX ? and the founder Neels Fourie thoughts on the disappionting service and disappionting rating on Hellopeter ? With 1225 employees as at Apr'22, one would expect VOX to be a top preformered. Assuming all these employees are on permanent Lunch breaks. Please address this matter URGENTLY - Assign my account to a MORE qualified & experienced person. At least someone that wants to do their JOB !! Current Account Executive: Noma Mphahlele - just wants customers to do her work for her - disappointing AND get paid !! It has been a HARD Unsatisfying battle just to get WiFi @ my current property - Telkom can perform better than useless VOX. Frogfoot installation was done today - before 12:00, and already I am getting emails and sms from VOX that I can use the service- YET I do not have a router....HOW does that work ?? Contacting Noma Mphahlele, did not help as she instructed me to send an email - Can she not do this herself? Why was the router NOT delivered PRIOR to the installation or even at the same time ??? Why am I being charged for a service that I cannot use??? VOX: Quick to SELL slow to perform. Disappointed in VOX and their staff - Let's not even continue with the second-rated service - cancel my contract: 9395493 - I'll approuch a company that want to do business and go the extra mile for their customers. Something Jacques du Toit can teach his staff
1073 replies
50 months ago
Customer Health does not matter to Insurance
REF #: FSP8030 and REF# 67406 Claim #: 4212411 NO Star awarded. Most disappointed Non-existence of service and obverse NO clue to urgency or even care of the health conditions of their customers. WHY do we even brother with the useless insurance? Our home was flooded twice Dec’21 and Jan’22, damages did not appear immediately and not visible at that time apart from the dirt, insects etc. inside the home. As time went by, the water damage become very efferent, desperately I was trying putting measures in place to resolve dump, swelling of cupboards etc. The dump is growing on the walls; I am deeply concerned about our health. However, no suitable solution was found, thus I decided to contact ABSA Insurance. After a while, the assessor did arrive for inspection. Not sure, what he stated in the report, but mentioned to me after climbing on the roof, that water was evident on the roof – as it had rained the day before. There are NO trees around the property that could cause block gutters. We are seniors and my husband has had a stroke, thus cannot climb on roof to see if there is a problem. We bought the house +- 10 months ago – surely ABSA assessor would have inspected the property, prior to granting of the bond. It has been more than 3 weeks now; I contacted ABSA Insurance to find what is happening, as NO information was received. Telephonically was advised that the claim “might be rejected” – but I still do not have a clear answer or confirmation? If rejected, on what basses? Extremely disappointed and untrusting of ABSA Insurance
53 replies
50 months ago
PLEASE RECOVER YOUR CUSTOMERS TRUST & MONEY
MixTelematics – FRAUD To All potential customers, PLEASE do not engage with MixTelematics / Beami, they are worse than the MAFIA. Taking money is very ease, but you try to cancel your contract with them it is IMPOSSIBLE to do so. Customer service is NON-existing. ALL they worried about is reporting you to Credit Bureaus and taking monies unauthorised. Emails upon emails and toooo many phone calls without any action on my request to cancel the policy. Double debiting is also quite normal for MixTelematics……and you NEVER see or receive a refund. December 2021 been battling to cancel this policy and just get the account resolved. Useless and pathetic ACCOUNTS - PLEASE RECOVER YOUR CUSTOMERS TRUST & MONEY before bragging about vehicle recovery REF: 989253
106 replies
56 months ago
Happy Wagging Tails
To the Manager, PET SMART, GEORGE We would like to compliment one of your employees Schalk Burger, for his professionalism and express our appreciation for the excellent customer service which we had received from him on our last visit to the PET SMART store. My husband and I found him friendly, warm and accommodating, and he was very helpful to us. Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with PET SMART. Thank you Schalk !!
0 replies
56 months ago
IMALI SOLOTIONS
Hi Kevin, Please return our money your swindled from our hands with FAKE promises Do NOT entertain this man and his fake business IMALI SOLUTIONS If anybody can HELP me to find this man and retrieve our money - PLEASE
0 replies
56 months ago
Debonairs YORK Str, GEORGE, Forces customers to eat ONLY PORK
Debonairs Forces customers to eat PORK Discriminating and Bias with limited to absolutely NO clue of what customer service is. On Tuesday 31st August 2021, time: +_17:15, I visited the Debonairs Pizza York Street, George. Wanted to order the current special: 2 x Larger pizzas @R129.00, but sadly NO Beef option is available. On a pervious occasion the staff servicing was extremely accommodating by replacing the pork with beef for me. Realizing that they had gone the extra mile in customer service, I was looking forward to ordering again from Debonairs. Sadly, and with great disappointment, I found the staff mentioned below completely unaccommodating. Staff involved: Stefan – manager & Rozane operating the cashier. 1st Complaint: Impolite and Bad-mannered attitude, they DID NOT even attempt to be of any assistance 2nd Complaint: Discriminating and Bias on Debonairs behave
0 replies
65 months ago
NEDBANK INSURANCE - please sell Fish & Chips and NOT INSURANCE
USELESS – DISAPPOINTED – FRUSTRATED – LET DOWN 30 Nov 2020 To: Walter Marte Just a few words to describe Nedbank Insurance – two weeks down the line, and my claim still has not been resolved, despite my numerous telephone calls daily – please check the recordings. A claim was registered on the 21st Nov’20, for the automated garage door that did not want to close. I very clearly indicated that this a security risk as the Garage door is the access to the road – there is NO gate in front of the Garage. Digicall Assessing Solutions was appointment – 22.11.2020; Again I had to phone, phone and follow-up – and absolute disgrace !! Who is paying who here to do the JOB of following up !! Then I got and sms informing me Master Electronic Engineers has been assigned – STILL NOTHING HAPPENED. It has been 2 weeks NOW – the garage door is still not fixed – my car is having to stand outside – risk due to the fact that I cannot open the garage door. NEDBANK Insurance and pathetic , USELESS and extremely disappointing !!! Maybe KEEP to the BANKING Industry and NOT Insurance, because it is obvious YOU DO not KNOW What you are doing - Today, yet another contractors was send out .....to take photo's - I can do that FOR FREEEEEEEEEE, how many MORE photos does NedBANK Insurance NEED of a broken garage door - shall I invite SABC to come and do a news report !!! NEDBANK Insurance - not even Walter Marte can resolve my pressing matter
0 replies
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5 Star
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3 Star
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1 Star
8 (88.88888888888889%)