VL
Val L
Active since Jul 2011
7
Reviews
0
Industries
Reviews
7 reviews24 months ago
Did my research, thought they were legit, but... you decide.
20 March 2024: Order placed for two items. 2 April 2024: No delivery, no communication from Boxful, sent a mail to follow up. 4 April 2024: No delivery, no response to my mail. Sent another mail as well as messages on Facebook and Instagram. Get a response with apologies and that my order will be shipped out as a priority. 5 April 2024: Get a mail from Boxful saying my order has been shipped, with a tracking number. 10 April 2024: No delivery. Tracking number given to me on 5 April does not work on courier’s track-and-trace webpage. Sent a mail to Boxful asking for an update. 11 April 2024: No delivery, no response to my mail from Boxful. Sent additional message to Boxful on Facebook; Instagram does not allow to send more than one message to non-friends. Boxful responds to my mail – apologising again, stating that my order was not shipped because one of the two items is out of stock, and I can either wait 3 weeks for new stock or substitute for something else. In response, I asked for a refund of the full order since I have already waited 3 weeks and I do not want anything else. 15 April 2024: Since no response to my last mail or a refund has been forthcoming, I have decided to write off Boxful as a sad mistake. In my opinion, this is not how a legitimate and responsible business behaves towards its customers, especially when things go wrong.
53 replies
25 months ago
Wow
Placed order around 8:30am on 20 March 2024. Received a mail within an hour that my parcel was on the way, and had the products delivered from their Joburg store to my Joburg address by 3pm the same day! Everything was beautifully packaged; I got freebies of a sheet mask, a 30ml cleanser, and a handful of those 1ml-2ml sachet samples with my quite sizeable order. The products are amazing.
0 replies
25 months ago
Excellent
Placed order on Wednesday 20 March 2024, 21st was public holiday, order was dispatched on Friday 22 March 2024, and I received the parcel on Monday 25 March 2024. Everything was safely packaged and I am very happy with my goodies.
0 replies
28 months ago
Very suspicious
This site is surely a ****. Pictures of the support team are of models (do a Google image search) and their supposed social media link to nothingness. Fragrance is being sold at less than half the price of authorised resellers, when parallel imports are sometimes more expensive. After scrolling though and finding a few things suspicious, I did not order. When it's too good to be true, it generally isn't true.
0 replies
121 months ago
Line keeps getting suspended and no one can explain why
I upgraded my data contract at the end of 2015, and that is when the problems started. I keep getting disconnected for exceeding caps/limits. My old contract had 5GB "free" and there were never any issues; the new one has 5GB anytime plus 5GB night-time, and I use wi-fi at work, yet according to MTN, I keep hitting some sort of cap, although no one can really explain it. I started keeping a record of the past few months (below). As I write this, I have not had a connection since the morning of 27 April (that's nearly 3 days now) and no one has called back since my last conversation with the call centre. Can someone please tell me what the heck is going on and get this fixed once and for all? I have been an MTN customer for a very long time and you will notice that your debit orders go off without a hitch every month, so how about some service in return? 25 Feb 2016: Went to branch, was told connection would be back in 30 minutes. They also took a copy of my ID and sent a mail to someone to remove caps on my account. When connection did not come back after 2 hours, called the call centre, and they finally managed to restore everything, ref no 144379712 13 Mar 2016: Called call centre at 10:10am, 10:15am (both dropped after 3 mins on hold without speaking to agent). 10:23am was promised that the connection would be back after I restart the device, ref no 146310591. After a while, still no connection, called 11:46am (dropped), 11:50am turns out line was still suspended, connection restored, ref no 146314994 23 April 2016: 8:14am Spoke to call centre, connection restored, ref no 166767860 27 April 2016: Not connecting all day, 7:15pm called the call centre. Lady could not tell me what limit I exceeded (as per usual) nor could she unlock the line (the option was "greyed out" in her system), but she sent a mail to someone who might be able to help. Call dropped before I could get a reference number.
203 replies
121 months ago
Line keeps getting suspended and no one can explain why
I upgraded my data contract at the end of 2015, and that is when the problems started. I keep getting disconnected for exceeding caps/limits. My old contract had 5GB "free" and there were never any issues; the new one has 5GB anytime plus 5GB night-time, and I use wi-fi at work, yet according to MTN, I keep hitting some sort of cap, although no one can really explain it. I started keeping a record of the past few months (below). As I write this, I have not had a connection since the morning of 27 April (that's nearly 3 days now) and no one has called back since my last conversation with the call centre. Can someone please tell me what the heck is going on and get this fixed once and for all? I have been an MTN customer for a very long time and you will notice that your debit orders go off without a hitch every month, so how about some service in return? 25 Feb 2016: Went to branch, was told connection would be back in 30 minutes. They also took a copy of my ID and sent a mail to someone to remove caps on my account. When connection did not come back after 2 hours, called the call centre, and they finally managed to restore everything, ref no 144379712 13 Mar 2016: Called call centre at 10:10am, 10:15am (both dropped after 3 mins on hold without speaking to agent). 10:23am was promised that the connection would be back after I restart the device, ref no 146310591. After a while, still no connection, called 11:46am (dropped), 11:50am turns out line was still suspended, connection restored, ref no 146314994 23 April 2016: 8:14am Spoke to call centre, connection restored, ref no 166767860 27 April 2016: Not connecting all day, 7:15pm called the call centre. Lady could not tell me what limit I exceeded (as per usual) nor could she unlock the line (the option was "greyed out" in her system), but she sent a mail to someone who might be able to help. Call dropped before I could get a reference number.
75 replies
136 months ago
Home Assist
My power blew out very late at night. I called the home assist call centre, expecting to hear a message about their working hours so that I knew what time to call in the morning. To my surprise, the call was answered. Shortly after, I received an SMS with a reference number, and within 20 minutes they called me back to say that they found an electrician who will come out in the morning. The electrician was at my place at 9:30am
77 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)