TN
Thulani N
Active since Mar 2011
12
Reviews
0
Industries
Reviews
12 reviews14 months ago
Daylight *******
To anyone who cares, please assist. Just spent 57mins talking to people who kept on putting me on hold and eventually the agent (Andy) told me that I owe over R5k for accrued charges for an account that I requested to be closed in 2023. 1. I stopped using that transactional account in 2023 after a few months of realizing that it is not working for me, I called to cancel it (apparently there is no record of that and I’m being labelled as a **** – KUDOS Discovery Agents). 2. as a company, you see an account sitting and not transacting just accumulating interest, there should be a department that would sms or call after a month or 2 of no activity. So clearly someone didn't do their job... what happens if you are dealing with a deceased? They will just let interest pile up? Doesn't this mean Discovery will also be reporting on incorrect figures? 3. Their collections department doesn't have a record or me owing or them handing me over to MBD. 4. Andy told me I need to pay all the interest for an account that I was not using and refused to close that account. 5. He said I'm lying he is the first person I ever interacted with from Discovery because your system records all interactions for all products, he would know if I ever spoke to anyone 6. He called his manager to the line (Anisha, who refused to give me her surname and said she is protecting her self- first time I hear of this) She told me that she can request apportionment of the R5k. I asked her if she would let an account sit and be in arrears when not using it. She said No. I asked again so why I would do that? she wouldn't answer me. Anyone with a brain between the two ers would know better than to do that, now I’m been penalized for your “superior systems”? is that fair as per Code of Conduct and FAIS regulations? 7. I'm super disappointed in the way they both handled this and for Anisha(without a surname), as a manager not knowing the complaints department email address was also questionable especially after she refused to give me her surname. 8. She logged a formal complaint for me and gave me a ref number 21499947, apparently, I can't even follow up until they contact me, and that is going to take 21 working days. How ridiculous is this Your reference number for the call on 13 Feb at 14:20 is 21499554. Pathetic from a company that always talks about innovation and being customer centric
53 replies
20 months ago
Outstanding redemption
I ordered a Gentech sine wave portable power station. Seems like I got the last unit as there were accessories missing in the box, I contacted their customer service via email to advise of my dilemma and the mismatched power supply. Boy oh boy, did they not redeem themselves, I got a follow up email within an hour (impressive TAT) as they needed some information. I also got a call from this well spoken amazing professional by the name of Andrea who informed me that she will be handling my issue and will be contacting the warehouse to check what had transpired. Little did I know... Monday morning I got a call from a gentleman by the name of Dakalo Baloyi who was also very kind and professional advising that they are working on my query and requested some photos which I sent on whatsapp (extra mile - giving out his personal number). The ultimate was when I also got a call directly from the supplier/service provide (GENTECH), AMAZING EXPERIENCE from Charlene who sincerely apologized and assured me that this inconvenience will be sorted in no time and yesterday morning. Ofentse from The CourierGuy was at my gate delivering the items I needed. Thank you so much to all the people I mentioned above. There is no gratitude that can measure the level of satisfaction I'm feeling. You have outdone yourselves. OUTSTANDING!!!
53 replies
20 months ago
Amazing experience
Had a mishap with my inverter accessories that were delivered from Builders Warehouse, I sent communication to them and was amazed by the level of service and professionalism I received from Charlene from Gentech industries. I cannot express my gratitude enough. Thank you Charlene and team for a job well done. S.N: I love my pure sine wave portable power station.
0 replies
24 months ago
Daylight robery
Ticket closed without explaination or refund... Can someone please tell me why am I being cheated out of my money? It might not be much in your eyes but it's a lot of money to me. We really work hard for our money and when we order food is also in support of your business. I want my money back and I don't know why it is this hard to give me my money back since you couldn't do a basic service of delivering food and left my family hungry. All businesses are regulated and this is deemed as *****. I want my money. I will escalate this till someone cares and pays me back. I have been dealing with useless people including Sifiso Sibeko from Pedros Dobsonville. I don't care about your chicken anymore I just want my money back @Moosa and @Muhammad, is this the kind of business you are teaching your people to run?
0 replies
24 months ago
Pay back the money
Dear Pedrod Chicken, I want this to be escalated to the CEO or franchise director to see if they give a **** It is will great sadness and bitter taste in my mouth that I have to send this email. I had a horrific experience yesterday after placing an online order (directly from the Pedros app). My order never got delivered and I received an sms stating that I need to contact the store as my order couldn’t be delivered. It was unfortunate that my wife and son had to make alternative means to eat since Pedros failed us and left my family hungry. This should be deemed as *****, you cannot take someones hard earned cash and not delver the service or the item they paid for without any further recourse. I called the shop today (010 880 4768) spoke to a lady that said I quote “ay angaz” and gave the phone to someone else who cluelessly came to the phone and I had to repeat myself. To say the least Menki took my details and said she will call back, which she did after being rude and telling me I need to take this up with Uber. Firstly this order was not placed with Uber it was directly from your app. Upon her calling she instructed me to take down an email address. I informed her that I was driving and now parked on the side so I can sort this out. I asked her if it was possible that she can send me a whatsapp message or a test email for me to respond with the photo of my order. What was the point of me giving her my details with my order number if I still need to be inconvenienced like this? I told her I’m not happy with the service and she hung up, We called back and she spoke to my wife and she continued being rude and hung up. My wife called her back from the whatsapp umber she had used and she hung up again. This might not be significant to you reading this but it really affected me and my family especially after paying for food and having to fend for ourselves because someone thought we not important enough to get the service we paid for. This had been the most appalling experience I received from Pedros. I was told they can make the food but I will have to fetch it, so why did I pay delivery and tip for the driver only to be inconvenienced like this. I will log another complaint on Hello Peter and other social media platforms, if this is the treatment we get from Pedrod Dobsonville I actually wonder how many people are subjected to this terrible experience with online orders or visiting your store. Menki Tsotetsi really changed how I felt about Pedros, I hope this is not going to be the reason this brand disappears like all the others we have seen other the years because of such experiences. I want my money back, why the *** am I supposed to call and follow up if you the ones who ***ed up?
106 replies
26 months ago
Give this man a raise not just a bells
I had an emergency over the weekend and I couldn't get inside my house and needed a locksmith. Contacted Discovery-insure and spoke to an amazing consultant by the name of William Machitiso who gave me exceptional service. Thank you Discovery-insure more especially to William for outstanding service and always keeping be abreast with developments and checking up on me ensuring the service provider came to my aid. Thank you William.
56 replies
38 months ago
#DiscoveryDidGreat
My car broke down on the N1 north just before Jean offramp in Centurion. I called Discovery as I didn't know what was wrong and didn't want to cause more damage. The most welcoming voice answered. Wanda was amazing and he kept on checking up on me to ensure everything was fine. I raised a few concerns regarding first help as a service provider based on the traumatic stories I heard and reviews about people loosing their cars to them however he reassured me that I will be in great hands and Lincoln from First Help was the friendliest and professional assistant I have ever come across. The two gentlemen deserves a WoooooooSheeeeeeem. Give them a Bells
53 replies
46 months ago
Outstanding Ex
Always an amazing experience with NetFlorist, whether you order online or dealing with their Awesome friendly staff. Thank you NetFlorist for always blossoming.
0 replies
70 months ago
Awesome Service
Awesome service received from a very professional lady who assisted me today when ai needed to amend my policy. 1life is lucky to have Priya Ragooloo as an employee. Her friendliness made my upgrade effortless and very pleasant. Thank you so much Priya for exceptional service.
53 replies
70 months ago
Horrific Experience from an angry and rude supervisor
Today I went to PicknPay in Princess crossing where I normally do my shopping and the only reason I go to princess crossing was the great service I get from the pleasant staff there, however today was a different day and my 100% great experience got tarnished and transformed to -10% due to someone who came to assist Tracy Hlongwane with pricing confirmation for one of the items we were purchasing. A very rude, angry, unprofessional and swearing supervisor by the name Maggie (Margret Jacobs) came to assist and she gave us horrifying attitude like we came there to ask for credit. She was supposed to confirm pricing. She was so rude that she even threw the item back at us telling us that next time we must look at pricing correctly and stop wasting her time. We decided not to take that frozen chicken anymore as she threw it across the till. I told her that she shouldn’t treat people with the kind of attitude and bad manners that she displayed today and was angry at the world and swearing. We all lose our cool at times however you do not treat customers like trash and look down on them. We do our shopping there and once in a while come grab essentials and never experienced such appalling service from any of the stuff except this lady that thinks she owns PnP and is above everyone, worst was when she also threatened us saying that she will get her son to come and wait for us outside the store and he will deal with us. If she is tired of dealing with customers then she should retire and stay home as she couldn’t even do her primary duty of confirming and assist Tracy with an item void since we were not taking the bouncing chicken anymore, she couldn’t even do that instead she treated us like dirty scoundrels. We understand and appreciate the work that is being done by essential workers and PnP staff but this was really atrocious and left a very bad taste in my mouth. I want this woman to be dealt with and I’m going to take this further until something is being done and a formal apology letter received and she must look us in the face and continue with all the f*cken this f*cken that she was shouting. I’m going to use all relevant platforms until this is dealt with and no one has to ever experience such service. I’m also going to post the video we took. A very ****ED OFF customer.
105 replies
Review Distribution
5 Star
7 (58.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (41.666666666666664%)