TM
Thatogatsi M
Active since Jan 2021
32
Reviews
0
Industries
Reviews
32 reviews3 months ago
Unauthorized charges on bank account
I sent a subscription cancelation request a month prior however Amazon still charged my account. I sent a compliant 3days ago via email and still no response has been sent.
0 replies
10 months ago
Extremely Frustrating Experience with Billing and Support
I am extremely disappointed with Telkom's billing and customer service. I was incorrectly billed R2,755.35 for June 2025, despite my usual monthly charge being R839.00. When I called the call center on 31 May, the consultant confirmed that my payment had been received — yet my invoice remains incorrect. To make matters worse, there is no way to dispute the invoice on any of Telkom’s platforms. The self-service options are either non-functional or unhelpful, leaving customers with no proper channel to escalate billing issues. The call center agents I dealt with were *********** and unhelpful. I had to repeat my issue multiple times, and not one of the agents was able to resolve or even escalate the matter appropriately. It’s unacceptable for a service provider of Telkom’s size to make billing errors and then offer no effective way for customers to challenge them. I am now being charged incorrectly with no support or accountability from your side. Telkom urgently needs to improve its billing accuracy, dispute process, and the training of its support staff.
0 replies
14 months ago
Double charge
Requested a Uber ride and changed payment to cash from card. However the ride was changed back to card even after I paid in cash. Now there is a pending R153 charge on my card even after the cash transaction was done.
0 replies
15 months ago
Bad operating times
PEP diepkloof square is not organized. Customers are queued outside the shop at 9:13 and the store is not opened. This is not the first time such is happening. When knocking asking when the store will open we are given attitude by the staff
0 replies
18 months ago
****mers
Purchased snacks from a Pick n Pay Express store at a BP garage in Diepkloof soweto by the highway. My card declined with the first attempt. I transferred funds to my savings account then tried again. The machine kept on declining. I left the goods in the store. But to my surprise hours later a bank notification came in of the R149. 98 being deducted. I rushed back to the store was told I need to come in with my bank statement regardless of me showing them my app and stuff. Till date I haven't received my money nor goods.
53 replies
19 months ago
BAD CUSTOMER SERVICE
I paid my showmax account and accidentaly changed my old all devices plan to the mobile plan. From last night 18/09/2024 i have been trying to login on my television and mobile device but i wasn't able to access it. Today i contact the chat customer service and i first spoke to Bongisile who advised that i logout of the app which i did and saw that i was successfully logged in though nothing was viewed because i am trying to get the subscription working on my tv and laptop. I contact the chat service again and i start tecting with Dineo, i explain how im trying to get back to my old plan and she tells me of a viewing hsitory. Of course there will be one because of the successful login i did with Bongisile earlier. I am trying to get back to my old plan and dont necessarily need a refund. I am then told admently so that she wont be able to help or escalate the issue because what a computer has been programmed to capture. Not once did she tell me what was viewed on the history nor the device that was used yet she claims a viewing history is on the account. Is this the service Showmax is aiming to provide?
53 replies
21 months ago
BAD CUSTOMER SERVICE
BAD service from Nomsa Mnweba. Only after 20 minutes of being on a call with this lady is it that she asks what i need assistance with. I repeat my query which i stated at the beginning of the call, 20 minutes later she talks about a woolies rewards card. She basically wasn't paying attention. Nor did she have any interest in helping. After the 20 minutes on the useless call she tells me about consulting with her senior. Is this what Woolworths customer service has become? I'm just not happy with this service
0 replies
21 months ago
BAD CONTACT CENTRE
Called in the Telkom contact center, the first guy who helped took down my number for authentication kept me on a silent line, whilst in the background he's having conversations with people. He comes back apologizes for the long hold and wants to authenticate me. I simply asked he transfers me to the contract department since he cant be of any help. He argues with me, (a whole customer who called for help). I get transferred to the Contract department where a lady by the name of Jabulisile answered to help. I state that I need my sim card unlocked since I had called in early July to have it locked. She authenticates endlessly with no concentration then tells me she'll be pulling my statement, i ask why because my account is up to date and i only need the sim card unlocked. She starts making noise, talking over me then goes on to put me on a 10 minute hold without informing me (probably in hopes that i hang up) she comes back still with no help and claims that her system is still loading. The service provided at Telkom is the pits. I regret renewing my contract with them. Regards
0 replies
21 months ago
BAD SERVICE
I upgraded to a Huawei Pura 70 on the 15th July 2024 at Southgate Mall. I was told this device comes with a free gift of a tablet. (which was a bargain deal for my son). So i went with the deal, days later Huawei has not communicated anything regarding the gift nor has it sent any communication that my gift is successfully claimed and will be delivered. Every time i call their contact center I'm told the very same thing. BAD SERVICE!!
0 replies
21 months ago
BAD SERVICE
I have a 36 months insurance plan with Telkom. For the first time in the 3 years I claim and I'm being told to pay R1875 for my excess fee for a mere Huawei Nova 9. Please make this make sense Telkom
0 replies
Review Distribution
5 Star
4 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (87.5%)