EW
Ethne W
Active since Jan 2021
22
Reviews
0
Industries
Reviews
22 reviews12 months ago
BUYERS BEWARE WITH HCMA
My recent experience with HCMA was unpleasant. We ordered two recliners, one standard, and measurements were taken for a smaller chair for my sister who has advanced Parkinson's Disease. The small chair arrived and it's not fit for purpose. HCMA has stated categorically there is nothing they are prepared to do. So, once purchased you're on your own. There is no follow-up service to check that items are suitable and functioning correctly. My opinion of the chairs is that they are overrated and overpriced. And, I believe advertising and sales pitches offering huge discounts and buy-one-get-one-free deals should be treated with caution.
0 replies
14 months ago
MTN Hyde Park branch totally useless.
MTN at Hyde Park Centre is appalling. I have had my current MTN number for decades. Suddenly my phone can't receive landline calls. MTN investigated, made an adjustment which lasted for a day or two and the problem recurred. Their records show the number has been re-consigned. This was done by them, but they don't know why and they don't know how to fix it. So the problem persists. They are unable to unravel this mess. I cannot change my number as I use it for personal and business. Competence and customer service are an alien concept to them.
0 replies
14 months ago
Nedbank Hyde Park is a frustrating experience
The Hyde Park Corner branch of Nedbank has to be one of the most inefficient banks in the country. They are often off-line, they seem to be short-staffed, the bank itself is a travesty in that there are no private areas, and clients have to discuss their personal financial business in an open forum. The quality of service is below par. One questions if their personnel are trained? Why don't they do something about this to ensure they provide a professional service to their clients?
0 replies
17 months ago
Nedbank - the credit card pin change drama
My credit card pin needed to be changed. You'd think that would be an quick and easy but no so at Nedbank. After spending an inordinate amount of time in the bank I was finally advised that a new card would have to be issued. The reason being that my card (issued 2 months ago) is somehow defective. This is totally inconvenient and has caused all my online accounts to be changed to a new card. What is it with the banks?- most don't have cash on the premises and mostly they are unable to assist unless you have downloaded the app. Why are we paying bank fees if banks are now self-service?
0 replies
17 months ago
Don't try to contact Pick n Pay Clothing Division, service is an alien concept.
After having given up hope of every speaking to anyone at PnPay Head Office, I used their consumer care line. They tried to transfer me to PnPay Clothing on 3 occasions. On 2 occasions the call was cut. On the third, I selected Option 4 for other matters, held on for a while, and the call was cut. Why is it so difficult to speak to anyone at PnPay Clothing Division. This is actually appalling consumer service. Wake up you have competitors who are far more friendly and accessible.
56 replies
17 months ago
Pick n Pay Head Office - the phone is never answered.
Having tried to phone PnPay Head Office on several occasions, I have now given up hope of ever speaking to anyone there. When you phone there are options and one of them is to hold for an available operator. Well, there can be only two reasons for the non-response (a) there is no operator or sadly the operator has moved on or (b) their switchboard has a permanently defective incoming line. Shocking service.
56 replies
18 months ago
Amazon SA is a huge disappointment
I purchased a handbag online from Amazon SA. The bag arrived and it bore little resemblance to the photograph. I contacted them and initiated the process to return the bag for a refund. The procedure is difficult and inconvenient. They send you a mailing label, you then have to prepare the parcel and POST it back to them. We don't have a postal service in Johannesburg. Shockingly poor service. Take a look at Takealot's system, that's how we work here in South Africa. Zero rating for Amazon SA.
0 replies
18 months ago
No wonder DSTV is losing subscribers
Trying to contact anyone in the Broadcasting Team at DSTV is impossible. They discontinue channels, change programming without providing any information on what is happening. However, we loyal subscribers simply have to pay - no wonder DSTV is losing subscribers.
53 replies
19 months ago
YOU'RE WORTH IT - really?
A request to speak to someone in the Marketing Department is denied, the only route is via a call centre. It's interesting that their tag line "you're worth it" appears not to apply when a loyal consumer of their products, attempts to speak to Marketing direct.
0 replies
20 months ago
UNFAILING EXCELLENT SERVICE @ PNPAY WINNIE MANDELA DRIVE
The service at PnPay Winnie Mandela Drive, is phenomenal. Nothing is too much trouble, unfailing courtesy and excellent consumer interface. Thanks to Management and staff, it's a pleasure shopping in your store.
53 replies
Review Distribution
5 Star
6 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (72.72727272727273%)