AR
Avrishka R
Active since Jan 2021
8
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0
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8 reviews14 months ago
Shockingly Unsatisfied
I trusted the dealership to provide me with a new 2025 vehicle. Upon my last inspection today 10 Feb 2025, before I wanted to make the purchase, I looked at the brake discs, and they had ridges. How does a new vehicle with only 54km (of which I test drove +- 4km) get brake disc ridges? Nobody could answer, not the sales person, not the service advisor, never heard from the manager. In fact, the service advisor was just as baffled as I was. How could I pay all that money (and in cash) for a new vehicle that didn't have flat, smooth brake discs (in other words, new ones)? When I asked for a justification of the condition of the discs - the response was that nobody could explain, nobody could give an answer. So then, when this vehicle was brought on the carrier to Pomona and driven from Pomona to Haval Northcliff (which I've googled could be either 51, 56 or 67km - interesting when 1 starts using math to justify scenarios), was there no quality check done when receiving the vehicle into stock? Does the branch not check what they receive? I also want to mention that the vehicle chrome and plastic was actually dull - does this happen to new vehicles in storage? When I negotiated to say, change the discs to new ones and I will consider the vehicle - it was for my own cost! Lastly, when I asked to see other New vehicles to check their discs in the lot at the back, they were all smooth - I literally ran my fingers across 3 different vehicles discs. None of this makes sense. Please don't contact me and ask me what happened - kindly read the above summary before doing so. I really hope this is not a case of gender ************** - that I can be duped because I'm a woman. Sadly, for many service providers, I have a great deal of knowledge, and, because of my knowledge of cars, among other things, I was able to make the right decision today to not make the purchase.
0 replies
16 months ago
Sub standard service, No care, No passion
Spar Olivedale has reached a new low. From January 2024, I have spent thousands of rands here. Over the past few months, I have purchased hot food from the food counter. Only to have hard rice (like eating sand) - here I complained and was given a leftover gift pack of baking powder, flour, Iwisa porridge etc. This was acceptable - I appreciate that and Benedict was the manager who immediately assisted. This is how you handle an unhappy customer and immediately win them back !! I recently purchased a full chicken which was completely raw on the inside. Unacceptable - this is a massive health risk. My family and I could have lost our lives to consuming raw chicken that only looked cooked from the outside. The reason? The timer went off early. Okay so then there's no quality check? Don't the kitchen teams ***** the food to check post oven cooking? I went back and returned the chicken, received a refund and a free chicken. Great, but given the high risk situation, I don't think it's fair. The next day I visited the store as was asked by MJ the manager to speak to Renita the kitchen manager. When MJ approached Renita, she had no idea what we were talking about. I immediately interjected because here is another issue. I complained and returned the raw chicken the day before 7 Dec at 18h30. It's 8 Dec afternoon and the kitchen manager doesn't know about it?? Then found expired stock in the cheese section - I very kindly took a sample to the counter and informed the cashier. I always find empty shelves - it's annoying to shop in a store like this. There is also huge room for improvement on the hot food section and on the ridiculous price increases for some apparent reason. When I spoke to the managers for the umpteenth time and suggested to get individual covers for each dish while it lies in the food bar, the response was that the hot rice is now being moved to the cold counter - okay so no cover and hot rice will now be cold rice? The sushi bar had a change of chef - it's hard to explain what was previously made to the existing guy. Why did they let go of the previous guy! His sushi was incredible. Now it's less quantity, less passion and more pricey. I reached out to the store about 11 days ago (during the raw chicken incident), I thought that I need to be compensated for continuously saving this store over and over - I never made a scene or wrote to the head office because I'm passionate about making it right and a good experience in the most kind and polite way. The response I received was that this will be discussed and the store took my details down when I returned the chicken. 11 Days later, I visited the store yesterday 18 Dec. I speak to Renita, she says she handed this over to the store manager. Then proceeds to get a blank till slip and rewrite my issues down with my contact details and that they will discuss the situation. Hold on, we already had this discussion and promise 11 days ago, why are we doing this again? A few minutes later, I was home and received a call from Renita - great, she followed up promptly, and asked if I'm in the store. Her response was that the store manager John Maistry is 2 weeks old and he said he can give me a box of Bon Bon chocolates. I was told he has a lot on his plate. Seriously? I told Renita the box of chocolates is an insult. Am I a 3 year old kid that once fed chocolates, will happily continue to purchase from this substandard store? My response to Renita was that I will go to HelloPeter, Head Office and possibly make a video of this poor service. She accepted what I had to say. So there's no care that I will try to reach higher powers to sort the issue out? Wow. What baffles me is that the thinking capability stops at a box of chocolates for a customer that constantly provided constructive feedback over months. It is definitely not about the money. Nor am I employed by Spar but I chose to take my time and do this because of the person I am. But why then must I come up with solutions for my own compensation? E.g. if I were the manager, I would give the customer a voucher to make it worthwhile, take AT LEAST 30 seconds of my time to apologize in person and win them back. This is called Customer Relationship Management and Time Management. I know it's that time of the year when everyone is tired. But do I take that attitude and apply it to my work where I just don't give a damn? No. The shop gave me an impression that they. just. don't. give. a damn. I hope that this letter does not result in retaliation from the store because I have made good relationships there giving great feedback to enhance the shoppers experience. If that happens, I will be forced to let my friends and family know on social media and how subpar this Spar is compared to other stores like Checkers and Pick n Pay. Lastly, please don't contact me and ask what's the issue. It is all written in this review. Print and review the issues here before contacting me. I'm not going to explain over and over. Thank you,
0 replies
24 months ago
Communication from Delivery Person was Poor
I was having such a great day and then I received a delivery from takealot. I received communication this morning that my parcel will be delivered before 5pm today - great. Around 12h20, I see a car at my driveway gate and hear a hoot. I immediately get my shoes on and proceed to open my house front door and gate, of which I hear a second hoot (and it's been not more than 15 seconds now...). I walk closer to the gate to check who it is first before opening (taking usual precautions as we live in South Africa). I then open, of which the driver in the vehicle does not get off, shouts that he is sorry for the noise. I then said he couldn't wait for a few seconds for me to get out the house and then he immediately answers saying he's been waiting 3 minutes. Here's what really annoys me: 1. Have the courtesy to wait 1 min before hooting for the 2nd time, we all have hands and legs that need to move and open up doors and gates and collect remotes etc. 2. After knowing me for not more than 10 seconds, already lies about having been waiting for 3 minutes. My work desk looks directly at my driveway, I saw what happened, stop lying. 3. Don't dampen peoples' moods and spirits where we have to argue and justify about what's right and wrong. You have a job, do it properly and with integrity, whether or not somebody is watching. Only once I said my desk is right here, I know what I saw, did he start apologizing. Too late.
0 replies
25 months ago
Food*****s Randpark Ridge. I am so disappointed.
Food*****s Randpark Ridge. I am so disappointed. I visited there last weekend for the first time and was absolutely delighted to see the the variety of hot food / ready made meals. I was excited and sure that my meals for part of this week is were going to be purchased from there as they seemed to have a good variety of veggies in each meal and very affordable at that. I got home this afternoon around 3pm after visiting the store, hungry as I hadn't had much of a breakfast. Dished a little of the few types of pastas/ spaghetti I purchased. To my surprise, they were all bland. And I mean this in no harsh way, but purely for feedback to improve the department and store, but it was honestly incredibly bland. Tasteless. Seems the pastas and spaghetti are not boiled with salt firstly. I added salt, black pepper, fresh chilli and ****** and garlic. Still struggled to get decent flavour out of the meal. I contacted the store and a lady kindly assisted and provided a whatsapp number to chat to me and for me to provide pictures of the food and slips. I gladly sent all the required information and offered to assist in any way I could as I said I'm passionate about food. The feedback I got back after being asked if I ate the food was that due to store policy, a refund cannot be issued due to "bias remorse" 🤣 and that the recipes are generic and cannot be changed. I never asked for the recipes to be changed 🤷♀️, I sent feedback about how bland the food is. I then go on to ask if the institution is not open to feedback from branches or direct customers. No response to that directly. Why was I asked if I ate the food? How would I know what the food tasted like if I had not tried a s****ful to understand it was substandard? Being dissatisfied with the whatsapp conversation and conclusion, I called the store again. Had to explain my story to the 2nd lady who was polite. She then put me through to a gentleman who asked how he can help. Sigh, I then said okay I will explain the story for the 3rd time. He then said he knows. I said okay, so you are aware of the background story/ context, he says yes and then remains silent. Why not speak up? I go on to mention the mistake made via text about "bias remorse" so that he is aware that the staff refer to buyers as bias. He then explains it to me as if I'm a little child and firmly restates that due to buyers remorse, and the stores policy, there is nothing they can do. My understanding of the consumer protection act was that consumers had some protection from the 7 day return policy? And although it is not entirely about the money, the fact is I spent R229 on food to get me through the next few days, and I am not satisfied with it at all. I would have just accepted it had I been able to pick up the flavors by adding all that I did, but that didn't even work. I spoke so calmly and politely giving all needed details and said I will help with feedback where I can. Really unhappy. I work with clients myself and this is not the way to deal with customers, woth no passion or compassion. Why not try to win back the customer? Not necessarily a full refund, provide some other way? Or communicate better. It felt like dealing with an institution where anything and everything is done to push it against the customer. I have other service providers who gladly take my feedback on food. I have great respect for them. Oh well, Food*****s Randpark Ridge has lost me as a customer. Hope other customers don't experience this.
224 replies
34 months ago
Unhappy with Service
Still waiting for someone to contact me after logging a call. It's been 3 days. The speed of my line is not what I pay for. Unhappy with the service.
0 replies
58 months ago
Wonder when I'll receive my medication . Again.
Here we go again. According to the whatsapp instant service I queried on 21 June 2021, the status of my medication: dispatched. It's 2 July 2021, haven't heard anything yet. Queried again on 28 June via whatsapp. Same status. Queried again today an hour ago, still waiting for an agent to respond. Natasha has been a great help the past 3 days, however even she can't get feedback from the courier :|. So what are my chances then? I predict another breakdown episode on my side as was the case with no medication delivered at the beginning of this year. HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
106 replies
63 months ago
Still waiting on feedback of how I am going to be compensated for my suffering.
Good day, I see my previous post was closed. I had to phone in twice (again and on my own to do my own case follow up). I was informed that Lyrishia's supervisor closed my incident here on HelloPeter. I wonder why they would do that when the 2nd part of my request for compensation is still not resolved? I've worked with this system and process before - I know it's rushed to be closed off to meet SLA. But how can you do that without a matter being completely resolved? Pharmacy Direct has had various reasons why my package was long overdue (you can go back and read up on it - account payment confusion, courier mess up; another driver mess up). When I spoke to Fed-Ex whom delivered my parcel on 1 Feb 2021 at approx 2-3pm, the guy said he was given the parcel on that morning. So was it really on the courier? Only God will know really. The 6-7 day delay in my medication (meaning I had no medication to consume during that time) has caused my body to go through hell with withdrawal symptoms in the past week. How can an organization make so many empty promises? (Ït will be delivered today". Next day: "It will be delivered today" etc etc.). What if this medication were critical to my survival? Then what? I don't even think Pharmacy Direct knows what medication is critical or not. If it were flagged for urgent when I was lied to the first time, what make anyone think it's critical. I have asked for feedback on how I will be compensated for the nausea, dizzyness, vomiting, diarrhoea, headaches, loss of appetite. Not forgetting the stress, frustration, airtime in constantly calling, the lies, promises and all the outstanding amounts I have been paying. I was brought to tears on my last call as I couldn't bear what my body was going through. I was promised to be copied in communication regarding a recon of my account. Would love to see it one day. I hope I get feedback without me having to follow up before close of business tomorrow 3 Feb 2021 before I go to Carte Blanche, or Devi Sankaree Govender, or the newspapers, or SABC news.
61 replies
63 months ago
Pathetic Service with Pharmacy Direct
I have experienced pathetic service from Pharmacy Direct through the week with empty promises. I have contacted agents and managers multiple times with no resolution. A request was made to send medication urgently for delivery on Wednesday. Its Friday. Everytime i contact the call centre, the package is apparently going to be delivered 'today'. It's already after work hours, I have not taken medication since Tuesday evening and will now have to wait for next week as there is no contact or service available after hours and on weekends.
610 replies
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2 Star
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1 Star
8 (100%)