WM
Winnie M
Active since Feb 2021
10
Reviews
0
Industries
Reviews
10 reviews10 months ago
Bad service from Discovery Vitality Travel
I booked a flight to Ghana using the Discovery Travel app and the itinerary clearly stated that the flight is refundable. My plans have changed and I contacted Vitality to cancel the trip and am now being told that the flight is non refundable which is not the information on my ticket. I have attempted to speak to multiple consultants at Vitality with no luck and would appreciate assistance with an intervention.
0 replies
16 months ago
Land Rover Menlyn arrogant disservice
I have been servicing my car at the Land Rover Menlyn branch for the past two years. Last year, I started experiencing issues with my battery, which they replaced. My motor plan expired in July 2024, and I continued to have battery issues. I only remembered to complain about the battery in August 2024. Michelle Botha informed me that since my warranty expired in July 2024, any warranty for parts or services performed while I had an active plan was no longer valid. On December 3, 2024, my car broke down and was towed to the Menlyn dealership. I was told I needed to pay R3300 for diagnostics before a detailed report could be issued for the fault causing the "gearbox not in park" error message. A week later, I was informed that the battery needed to be replaced, which was the cause of all the issues. I would like assistance in resolving my complaint regarding Land Rover Menlyn's refusal to replace my battery, as it should still be under warranty.
0 replies
53 months ago
Poor service from Hyperli
I have been trying to cancel my vouchers for the past couple of months, there is no response from Hyperli and I keep getting an error message that i need to ad my contact details, and those details are already on the system. I need a refund of all expired vouchers that I couldnt cancel due to Hyperli systems being uncooperative. This is contrary to treating customers failrly and I deserve better service.
0 replies
57 months ago
Unfair treatment by a Rental Agency
I took out a lease with High Point Rentals from the beginning of March 2021. Upon moving in I sent them a laundry list of things that needed to be fixed, which I can say only 20% has been attended to. In July, I needed to move the bed and upon lifting the bed, I discovered that the bed and mattress are mold infested, the same mold that is on the corners of this apartment. I reported this to the agency and to date, they are refusing to come out and see what is happening in the apartment. Yesterday I sent them a one month notice and the Principal responded by saying i cannot breach the contract. I have him a call this morning where he said the mold in the apartment is my responsibility because they had cleaned or painted the apartment before I moved in. I am supposed to stay in this apartment where my bed and mattress is getting moldy by the day. That is not fair and a lease is not supposed to only favor the landlord but should be fair to both parties. The apartment is cold, especially the bedroom, I have chest problems as a result of this bedroom and the Principal is refusing to hear my perspective. I need intervention as I cannot be forced to stay in a place that is not serving my needs. The agency came back a few minutes back saying I can vacate the property on the 30th September, and a few minutes later they are saying i must pay them for getting another tenant. That is unfair and I object to this treatment.
0 replies
57 months ago
Unfair treatment by Rental Agency
I took out a lease with High Point Rentals from the beginning of March 2021. Upon moving in I sent them a laundry list of things that needed to be fixed, which I can say only 20% has been attended to. In July, I needed to move the bed and upon lifting the bed, I discovered that the bed and mattress are mold infested, the same mold that is on the corners of this apartment. I reported this to the agency and to date, they are refusing to come out and see what is happening in the apartment. Yesterday I sent them a one month notice and the Principal responded by saying i cannot breach the contract. I have him a call this morning where he said the mold in the apartment is my responsibility because they had cleaned or painted the apartment before I moved in. I am supposed to stay in this apartment where my bed and mattress is getting moldy by the day. That is not fair and a lease is not supposed to only favor the landlord but should be fair to both parties. The apartment is cold, especially the bedroom, I have chest problems as a result of this bedroom and the Principal is refusing to hear my perspective. I need intervention as I cannot be forced to stay in a place that is not serving my needs.
0 replies
61 months ago
Poor customer service
I have never in my life experienced this kind of poor customer service, we. brought in a Renault Sandero for service, we left Manguzi after 3am and got to the dealership just before 7am. When we got to the dealership, we were told that only one person has to enter the dealership, after my cousin went in, I asked the guy that was at the gate for the reason why only one person is allowed as I was wearing a fresh mask that I had just opened. I explained the number of kilometers we had to drive to get here and the time we had to leave Manguzi in order to be here before 7am. The guy called his supervisor and I was allowed to come into the yard and wait in the waiting area. In addition to all of this, we had to take taxis to Boardwalk Mall, this can’t be right! All the other dealerships have brought back shuttles, why hasn’t this dealership done so? Our car was the 5th in the queue, as I type this message, the time is 17:06 and we still haven’t been given an invoice. The workshop or somebody made a ****oo which had a ripple effect on the invoice being made available. The service rep never kept us in the loop about the progress of the service as we had left the dealership to go and have breakfast. We got back just after 3pm, we asked about progress, the service rep said she will check, meanwhile she helped two other people until we asked for feedback. The car was brought around and the invoice was found to be faulty, only now has the invoice been rectified. UNISA is not the way to be treating paying customers, what is the use of getting here at 7am and to leave after 17:10?
0 replies
62 months ago
Bad service from the app support and deliver team
I started using the Bottles app today because of being sick and unable to go to the shops, I received a message saying some of the things I had ordered were out of stock, the app did not give me an opportunity to replace them. I contacted support number ours times and never got any support despite having sent numerous chats to the support team. The driver got to our apartment and buzzed me, I called him and told him that I’ve sent him an access code. He got to the parking and told me that he has too many plastics and I must come and help him to carry the stuff up. It explained to him that I placed an order because I am not well, otherwise I would have gone to the store myself. He dropped the phone on my ear. I completely unhappy as I wasn’t able to replace the items that are out of store a d then I got bad service from the driver that I have paid a tip for. My order number is 852207
0 replies
62 months ago
Poor customer service from Stanlib
I opened an account with Stanlib Fundisa Fund 1212813 a few years back so that I can augment my daughter’s tertiary fees. On the 2nd March 2021 I went to the hatfield standard bank branch to complete the forms as I had been told by the Stanlib consultant that they only accept forms sent from a branch. The following day I get a sms saying that ”Your repurchase request has been received by STANLIB Collective Investments. Queries: please contact us on 0860 123 003 or Contact@stanlib.com” The following day “Your personal details update request has been received by STANLIB Collective Investments. Queries: please contact us on 0860 123 003 or Contact@stanlib.com” Mind you all I completed was a withdrawal form no personal details update. On the 15th March, I called Stanlib, was on hold for 8 minutes, on the 16th March, I called again, was on hold for 16 minutes, decided to go back to the hatfield branch. Waited in the queue for over an hour, finally got to be served, the consultant called Stanlib and was told to have me complete the change of details form. I demanded an explanation as to why I have to do that as all I want is a withdrawal of my contribution as well as that of the government. When the consultant called Stanlib to explain that I need an explanation, she couldn’t get hold of Innocent and was assisted by Norma, she said we needed to recomplete the withdrawal form again and add the Govt and my account number. She said I needed to complete the form afresh instead of them adding the two account numbers. 19 March, I send a balance request to Stanlib, ****, the money is still on their side. I am not asking for a loan, just a withdrawal of the money I have been saving towards my child’s varsity fees, that’s all.
159 replies
63 months ago
Vodacom’s refusal to cancel my additional contract
I asked vodacom to cancel my contract on the 23rd March 2020, I spoke to a lady called Maggie Gloria Mabaso. I called numerous times after that and to date the contract that I wanted to have cancelled is still active.
122 replies
63 months ago
Bad Customer Service from Intercape
I booked a bus ticket for my daughter who was scheduled to leave Vryburg on the 3rd February 2021 at 14h00. In the morning I got a message saying there’s an hour’s delay and my daughter left Taung to be in Vryburg on time. We kept checking the status of the travel by calling Intercare’s call centre. We were informed that the bus has been rerouted. At 17:08 I got a message saying the bus has been re-routed. I called Intercape again 5 more times, at 20:00 I explained to the consultant that my 18 year is waiting at Steers, alone, he said he will speak to his manager and come back to me. 10 minutes later when I realized that there was no call coming through, I then called again. The consultant that took my call was rude and unsympathetic to my enquire, he said customers were informed about the cancellation, I explained that there was co communication about a cancellation. He shouted at me and when I asked for his name he put the phone down. I called back and got another consultant who explained that the bus has been cancelled and he advised that I postpone the trip to the following day. I asked what guarantee do I have that tomorrow will be different and he said he can’t make any promises. When I asked for a refund he told me that the refund will only be actioned in three weeks time. This is poor customer service as I was not responsible for the delays that ended up leading to the cancellation. I would like the consultant who treated me badly in my hour of need to be reprimanded and for my refund to be actioned in the next 24 hours as I need to get my daughter home.
0 replies
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1 Star
10 (100%)