JK
Jason K
Active since Feb 2021
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Unfair and Unequal Treatment by FNB and Motorite
As a loyal FNB customer of more than a decade, I am extremely disappointed that they, and one of their business partners, have treated me in such an appalling way. I am writing to formally raise my concern regarding the cancellation of my motor warranty policy, which I took out through FNB and which is administered by Motorite. In early August, a dispute arose between myself and the warranty administrator (Motorite) regarding what I believed to be an error in the assessment of a claim. After escalating the matter to Motorite, I was informed that my policy would be cancelled with immediate effect, a decision that was supported by FNB. The reasons cited for this decision were as follows: “The quotation submitted by the repairer was altered in a manner that misrepresented non-covered items as covered components. This action was found to be inconsistent with the terms of your policy and compromised the integrity of the claims process.” “We have the right to change or cancel the policy, benefits, or premiums for any reason, including but not limited to: … Stop undesirable or ******** activity.” Subsequently, I learned that the workshop involved had been removed from the Motorite platform. However, I have recently discovered that this same workshop has since been reinstated. This development is deeply troubling and, frankly, unacceptable. If the policy was cancelled based on the assumption of collusion or misrepresentation involving both myself and the workshop, it stands to reason that both parties should be treated equally. Yet, despite having demonstrated that there was no collusion or dishonesty on my part, my policy remains cancelled while the workshop in question has been reinstated. This inconsistency strongly suggests that the decision to cancel my policy was both unfair and disproportionate. I therefore request a formal and detailed explanation of the reasoning behind: 1. The continued cancellation of my policy, despite evidence clearing me of wrongdoing. 2. The reinstatement of the workshop involved in the same matter. I trust that FNB will take this matter seriously and respond promptly with a transparent explanation and an appropriate resolution.
71 replies
6 months ago
Serious Concerns About Workmanship and After-Service at Car Care Centurion
Date of Service: 24 July – 15 October 2025 Vehicle: Nissan NP200 1.5 dCi On 24 July 2025, my vehicle was towed to this workshop for a suspected oil pump failure. Despite the assessment being completed the same day, I only received a quotation on the fifth business day (29 July). On 9 August, I was informed that the vehicle was ready for collection. Upon starting it with a technician present, a distinct knocking noise was audible at idle. The technician claimed it was due to a “cold start,” but I explained that this was not normal. The workshop manager then stated it was diesel knock from injector #2 but confirmed they had not checked the bearings. I requested that they do so before releasing the vehicle. On 12 August, I was told the vehicle was repaired. The manager said the bearings were fine and the issue was with injector #2, which had been “tuned.” During the test drive, the vehicle was underpowered, which was traced to a disconnected turbo vacuum pipe. After this was corrected, the power returned, but the knocking noise persisted. The manager again dismissed bearing failure. Later that day, while driving home, the engine failed completely. The workshop towed the vehicle back and later confirmed that the big-end bearings had seized and the crankshaft was damaged. They accepted responsibility and replaced the crankshaft at their own cost. On 18 September, I collected the car and noted several new issues: Stiff steering (previously fine) Excessive smoke Missing/misfitted parts (battery bracket, engine cover bolt, positive terminal cover) Dented fender, which the workshop admitted occurred in their care Oil stains on the interior and load bin Used injector fitted but not coded to the ECU The owner appeared concerned and requested that I return the vehicle for correction, which I did on 2 October. Despite repeated follow-ups between 9 and 15 October, communication was inconsistent. The workshop later stated that while the steering was stiff, they could not identify the cause, and ultimately refused responsibility for both the steering and injector issues. The agreed fender repair also remained incomplete. Summary While the crankshaft was eventually replaced, the experience was marked by: Misdiagnosis leading to complete engine failure Delayed and poor communication Quality-control issues New faults introduced after repair Unresolved commitments My vehicle is now in a worse condition than when it was first delivered. I have detailed documentation of all correspondence, photographs, and repair records, and have notified the workshop that this report will be submitted to MIOSA, RMI, and the AA for review. Additionally, I have observed that several 5-star reviews on the company’s Google profile appear to be from individuals whose names match those listed as employees on the company’s own website.
0 replies
8 months ago
Motorite rejected my valid claim, cancelled my policy, and treated me like a ***** due to workshop errors.
I feel it's important to share my recent experience with Motorite so others can make informed decisions before entering into an agreement with this company. When my vehicle's "check oil" light came on, I checked the oil level and found it to be fine, which led me to suspect an oil pump issue. Not being a mechanic, I had the vehicle towed to a workshop for professional evaluation. The workshop confirmed my suspicion — the oil pump had failed — and advised that it needed replacement. Before authorizing any work, I confirmed with the workshop that they dealt with Motorite, which they said they did. Motorite then requested that the oil pump be removed, photographed, and supported with a failure report, service history, and a quotation — all of which were supp****. Importantly, the workshop explained in their report that to remove the oil pump, components such as the cambelt, v-belt, and water pump also had to be removed and should be replaced as per standard practice. These items — along with a minor service I had separately requested and never expected Motorite to pay for — were all included in the quotation. Motorite then partially authorized the claim, agreeing only to cover the oil pump replacement, stating their policy covers one failed component at a time and not serviceable items. I responded to this decision by asking the agent to reconsider, as the items in question were not failed components nor part of routine service, but were necessary replacements due to their removal during the oil pump repair — as clearly stated in the workshop’s report. Despite back-and-forth communication, and my repeated efforts to clarify and correct any misunderstanding, Motorite continued to reject my requests — including a reasonable proposal to submit a revised quote for the oil pump work alone, which was ignored. To make matters worse, due to a mistake by the workshop — who combined everything, including the service, into a single line item in the revised quote — Motorite not only retracted their original authorization, but went a step further and cancelled my policy. Their justification? That the quotation was altered in a way that “misrepresented non-covered items as covered components”, which they claim compromised the integrity of the claims process. They even cited “******** or undesirable activity” as a reason for cancellation — treating me as if I acted *****ulently. Let me be absolutely clear: 🔹 I did not alter the quote. 🔹 I did not request the service or other parts to be misrepresented. 🔹 I have email evidence documenting my instructions and correspondence. 🔹 The original authorization proves that even Motorite initially agreed the claim was valid. At no point did I attempt to mislead or de***** Motorite. Yet I am being penalized for the actions of someone else — and left with a substantial bill for what should have been a valid, approved repair. I can understand Motorite being cautious about possible quote manipulation. However, in this case, the facts show that their decision to cancel the policy and treat me like a ******** is entirely unjustified. If you're considering a warranty or motor plan with Motorite, I urge you to carefully consider how they might handle a claim when something goes wrong — even when you're honest and transparent. I trusted this company to act in good faith. Unfortunately, that trust was not returned.
159 replies
8 months ago
I feel it's important to share my recent experience with Motorite so others can make informed decisions before entering into an agreement with this company. When my vehicle's "check oil" light came on, I checked the oil level and found it to be fine, whi
Motorite rejected my valid claim, cancelled my policy, and treated me like a ***** due to workshop errors.
0 replies
46 months ago
FNB Home Loans Might Waste Your Time
It is with disappointment that I write another negative review; my third one in less than a year. It seems that FNB does not live up to their motto, “How can we help you?” I applied for a home loan at all the major banks in South Africa including my own bank (FNB). I had seriously though that out of all the banks, the one I have banked with for more than a decade would be eager to assist. It turns out I was completely wrong. I lodged an application on the mobile app with FNB and included all the requisite information and documentation. Included in the documentation was the OTP for the house I wish to buy. It is clearly stated in the OTP that I required the bond amount plus 5% for costs. It has now been 10 days since that application, and I am yet to be satisfied. First, I had to ask for a better interest rate as the one they quoted was higher than the rate I was quoted by a competing bank. Can you believe that a competing bank, with whom I have no products, was/is prepared to offer me a better interest rate than the bank I have concluded vehicle finance with on one vehicle, have an active account on another vehicle, have a sizeable credit card, paid up loan facilities and actively banked with for more than a decade! To make matters worse they granted an application for the home loan but excluded costs, even though it was stated in the OTP which they requested. They did not even inform me as to why they did not include the costs in the “granted application”. Why do they request documentation if they do not use them? I have been told that my request for costs was rejected, as the purchase price of the house is higher than the banks limit for consideration of cost addition to the loan. So, all of my time has been wasted. It seems as though I will be forced to take up the loan with the competitor, and move all my accounts to them as well, as show of good faith on my part.
268 replies
47 months ago
FNB, assist a faithful customer please
I am hoping that FNB find a way to assist me with an issue I have. I have been offered a personal loan on my FNB app for some time now, and I keep denying it because I don't accept the values shown. They have since improved the interest rate they are offering me, and whilst it is certainly appreciated I still think it is a little high and would like them to review it. I requested a call back in this regard on Monday, and the consultant informed me that because it is personalized that there is probably no way they can. I said to her that cannot be considering there are people who run FNB, and not some autonomous AI system whose rule is absolute. More proof is that I recently purchased a vehicle and after negotiating with Wesbank they improved the interest rate that they initially offered me, which was very decent of them. I have been a customer of FNB/Wesbank for a number of years now, and hold a number of debt instruments with them, as well as having concluded more still. All my accounts are in good standing and always have been. I hope that FNB can contact me to renegotiate the interest rate on the loan as I enjoy banking with the organisation and find them to be very judicious and amicable.
134 replies
54 months ago
Customer Loyalty
It is with a sad heart that I write this review. I have been a customer of FNB for almost (if not more) 10 years, and have completed a financial agreement for one car already with WesBank. In my many years at FNB I have taken up several debt instruments and I have paid them back religiously, and without any interruption. This is also true of the vehicle I financed through Wesbank; 5 years and not one month where a payment was missed. I recently applied for finance on another vehicle and WesBank came back with the highest interest rate of the whole lot. You would think that with my track record at FNB and WesBank that it would count for something, but clearly my expectations were too high. I thought that at the very least customer loyalty would mean a little bit, but once again I was very wrong. I am really disappointed in WesBank and the First Rand Bank group in general and I feel that perhaps it may be time to consider other options.
106 replies
63 months ago
Betway deposit issue
Ladies and gentlemen, I see I am not alone with regards to my frustration with Betway. I have made a few deposits and withdrawals without issue but one of my deposits is still not showing and it was made on the 25th of January. When one speaks to a consultant you get asked for a POP and told to give them time to resolve the issue, how much time do you really need to resolve an issue? I am giving them three stars because generally speaking I have had a good experience with them. In the interest of honesty I was told by the agent that the problem is I made two payments of identical value and that the system thinks it is a duplicate payment and that is why there is a delay. I accept that as a plausible explanation but more than two weeks later surely the system could have "unconfused" itself by now. Betway, in the interest of continued support from myself and others, please improve your customer service as a matter of urgency!
165 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (25%)
2 Star
0 (0%)
1 Star
6 (75%)