LV
Lyna V
Active since Feb 2021
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
MTN Supersonic - The Worst Service Provider
We relocated to a new unit within the same complex at the end of August 2025. 30 August I called Supersonic (and I logged an online ticket) to move the existing wifi connection to the new unit. On Monday 1 September they called me and informed me that I must cancel the existing connection and apply for a new one, which I did not agree with, but did it anyway telephonically. I paid the full fee for September for the old connection that I had to cancel, and I paid for the new connection. They continue to charge me for October, because according to them, October is the notice month, even though they knew about about the cancellation since August 30th. I've sent multiple emails to ***********ca, ***********ca and ***********ca, but they don't even reply. They disconnected the new wifi connection (which is paid fully), because of the outstanding "notice month" of October. The "Customer Care" is non-existent. The don't even deserve 1 star.
0 replies
5 months ago
MTN Supersonic is the worst supplier of WiFi
We relocated to a new unit within the same complex at the end of August 2025. 30 August I called Supersonic (and I logged an online ticket) to move the existing wifi connection to the new unit. On Monday 1 September they called me and informed me that I must cancel the existing connection and apply for a new one, which I did not agree with, but did it anyway telephonically. I paid the full fee for September for the old connection that I had to cancel, and I paid for the new connection. They continue to charge me for October, because according to them, October is the notice month, even though they knew about about the cancellation since August 30th. I've sent multiple emails to info@supersonic.africa, accounts@supersonic.africa and complaints@supersonic.africa, but they don't even reply. They disconnected the new wifi connection (which is paid fully), because of the outstanding "notice month" of October. The "Customer Care" is non-existent. The don't even deserve 1 star.
0 replies
46 months ago
Worst Service Provider & Customer Care
My biggest mistake was choosing Telkom as a service provider for an internet connection. Their customer care is non-existent. I've been trying for a week now to get my fibre internet connection relocated to my new address with NO success. A simple request they fail to execute or get right. I called 10210 every day, and spoke to multiple consultants and after a week I still don't have an internet connection. If you are a small business, dependant on an internet connection for your business, Telkom IS NOT the way to go.
0 replies
49 months ago
NO service! NO assistance!
They were quick with installation, but now that I'm having problems with the internet connection, Openserve is nowhere to be found. No contact number on the website. Stupid robot to assist on the website and NO replies on emails.
0 replies
63 months ago
Worst service I have ever experienced.
This is by far the most unprofessional and frustrating company to deal with. Inquiries are forwarded from one department to the next. Delayed, if any, response and feedback on any inquiries. A refund is due to me - 3 weeks later and I am still waiting for my refund. Last year I ordered additional books for my child. I waited more than a month for the books to be delivered. When they eventually had it delivered, it was at the wrong address after I gave them the new address. By far the worst service I have ever experienced - not even worth 1 star rating.
56 replies
Review Distribution
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1 Star
5 (100%)