IM
Itumeleng Mann-Mekoa
Active since Feb 2021
15
Reviews
0
Industries
Reviews
15 reviews14 months ago
Utterly Disappointed with Rain and CCD Couriers
I decided to cancel my Rain subscription effective 1st of February 2025 due to their ********** customer service. Little did I know this was just the beginning of my troubles. I have had multiple issues with the collection process of the router, which has only added to my frustrations. On two occasions, I took time off work to be present for the router collection, but Rain’s courier services have failed to deliver on their promises. The initial collection date was scheduled for 6th of February 2025. The driver falsely claimed he was waiting outside my property. When I questioned him about his location, as I couldn't see him, he hung up and then ghosted me. CCD Couriers called me again to schedule a second collection for the 17th of February 2025, but yet again, no one showed up. This meant that I had taken time off from work twice for nothing. This morning, I received a call from CCD to schedule another date for collection. I explained to the woman on the phone that the router was supposed to be collected yesterday, the 17th of February 2025, but no one showed up again. To my utter disbelief, she had the audacity to ask, “Then why don’t you just bring it in yourself?” I explained to her that the router is an outdoor router and must be removed by a Rain technician. Not only are Rain’s systems flawed, but it’s also clear that the parties involved in their services are clueless. I would not recommend Rain to anyone. It is just one problem after another with them.
159 replies
14 months ago
Unreliable Service and Poor Communication
I am extremely disappointed with my experience with Leroy Merlin. My order (#000647829) took 2 days to process, which is already unacceptable. However, the real frustration began when I had to taken off work waiting for my delivery to arrive. Your tracking system is useless, providing no updates or communication regarding the status of my delivery. Even though my package is scheduled to be delivered today, there is no sign of your courier or any communication from your side. This lack of communication and reliability is unacceptable and has caused me significant inconvenience. I expected much better service and reliability from Leroy Merlin.
53 replies
16 months ago
Disappointing Service and Flawed System
I recently signed up for Happy Pay and initially had trouble logging in as the code was not being sent to my phone. Once I finally logged in, I put in my banking details and set my account as primary over two days ago. Unfortunately, my bank card and spending limit have not appeared on the dashboard. When I attempt to add my banking details again, the system indicates that they already exist, yet they still do not show on the dashboard. Contacting customer support has not resolved the issue either. They do not fully comprehend my problem, leaving me without a solution. Overall, I am very disappointed with the service.
56 replies
16 months ago
The Bed Store Silverlakes - the store of empty promises!
I enquired about a bed I was interested in via email, and Kwena from the Silverlakes store responded promptly. He later called and insisted I make an immediate EFT payment to ensure delivery by the following Tuesday. I comp****, trusting the store’s professionalism. Tuesday arrived with no communication from Kwena. I reached out via email and received a call from someone else saying Kwena was unavailable and the finance department hadn't processed my payment. This person assured me the bed would be delivered on Wednesday instead, which was incredibly inconvenient as I had already taken Tuesday off from work to be available for the delivery. I was promised complimentary pillows as compensation for the inconvenience. I rearranged my schedule again, taking Wednesday off, only for the bed to arrive late in the evening – with no complimentary pillows as promised. This entire experience has been a complete disappointment. I paid extra fees for the immediate EFT, took two days off work, and endured multiple delays and unfulfilled promises. I no longer want the bed – I request that it be collected and a full refund issued. This kind of service is unacceptable, and I wouldn't recommend this store to anyone. Avoid The Bed Store Silverlakes unless you're prepared for frustration and disappointment.
56 replies
21 months ago
Poor Customer Support and Billing Errors
I have spent the entire month trying to get my account sorted with Rain Networks, and it has been nothing short of frustrating. I have been an existing customer who upgraded to the R595 plan in June. As mentioned in my previous review, I experienced issues with the delivery of my router. Once the router was finally delivered, I was told it belonged to someone else and would need to be exchanged the following Monday. Fast forward to July 1st, as I was preparing to make payment, I was shocked to discover my bill was now R991.67, and my payment date had been changed to the 25th. Surprised by this, I tried contacting customer service to resolve the matter but heard nothing back from them. Today, I attempted to request a cancellation, and conveniently, the 'request cancellation' button does not work. It does not redirect to any page or show a popup or anything. Yes, I have tried refreshing the page and trying again, but it’s the same story. Overall, my experience with Rain Networks has been extremely disappointing. The lack of response from customer service and the inability to resolve my issues have left me with no choice but to look for alternatives. I hope this review helps others to be cautious when considering Rain Networks.
280 replies
21 months ago
Urgent Complaint Regarding Incorrect Order and ********* Behaviour by Delivery Driver
Dear Uber Eats South Africa, I am writing to express my deep dissatisfaction and frustration with the service I received yesterday, July 27, 2024. At 16:37, I placed an order for my family and me. The delivery driver, Nyiko Given, arrived at 17:55 with a package that felt considerably lighter than expected, given that I had ordered for the entire family. Upon inspecting the package, I discovered that the food was not mine but belonged to someone named Precious. I immediately handed the food back to Nyiko, expecting him to return it to the store. However, Nyiko acted *********ly by accepting my order code, completing the delivery on the app, and then riding off without any resolution to the issue. When I attempted to report this matter using Uber Help on the app, I was prompted to provide pictures of the food, which I did not have since it was the wrong order and was handed back to the driver. I then reached out to Uber Support on Twitter, hoping for assistance, but unfortunately, my efforts were unsuccessful. I am so upset by this experience that I have cancelled my UberOne subscription and have no plans of ever using your services at Uber again. This situation is unacceptable, and I am now considering escalating my complaint to the Consumer Ombuds as it appears Uber Eats does not take customer complaints seriously. I request an immediate investigation into this matter and a prompt resolution, including a full refund for the order and appropriate action taken against the driver for his ********* behaviour. I also urge Uber Eats to improve its customer service processes to handle such incidents more effectively in the future.
0 replies
21 months ago
Racial Bias in Enforcement of Hoodie Rule
Dear Gautrain Management, I am writing to express my frustration and disappointment with an incident that occurred this morning on your train. As I was traveling, I was approached by one of your security guards who rudely insisted that I remove my hoodie. When I asked why, his only response was, "It's not allowed." What upset me further was the inconsistency and apparent bias in enforcing this rule. The security guard himself was wearing a cap, and he did not ask any of the white passengers in the same cart to remove their hoodies. This makes me question whether the rule against hoodies is only being app**** to black passengers. Moreover, my face was completely visible, so there was no reason to demand I remove my hoodie for identification purposes. In this cold weather, it is unreasonable to expect passengers to remove their hoodies. Rules should be enforced uniformly and respectfully, without any racial bias. If your services are intended only for white passengers, then this should be communicated clearly. Otherwise, I hope you will address this issue promptly and ensure that all passengers are treated fairly and with respect.
0 replies
23 months ago
*********** Service and Major Inconvenience
My experience with Rain Network South Africa has been nothing short of a nightmare. After much hassle and frustration with the delivery service provided by CCD Couriers (Ref RAIN979878), my wifi package (order #5587762) finally arrived a week late. I thought my troubles were over, but I was sadly mistaken. After setting up the wifi router, I received a call from a Rain service agent informing me that the router delivered to me is registered under someone else's profile and that an exchange would need to be made this upcoming Monday. This means I have to wait even longer to have a functioning internet connection. This entire process has been an enormous inconvenience. I am unable to get any work done and have had to reschedule important virtual meetings. This level of incompetence is unacceptable, and I deeply regret choosing Rain for my wifi needs. I would not recommend their service to anyone else. At this point, I am seriously considering cancelling the entire order. Rain Network South Africa, you need to address these issues urgently and improve your customer service and delivery processes. Your customers deserve better.
106 replies
23 months ago
Unacceptable Delivery Experience with CCD Couriers
I am writing to express my frustration with the delivery service provided by CCD Couriers for my Rain wifi package (Reference: RAIN979878). My delivery was scheduled for 6 June between 8 am and 12 pm, but the delivery driver did not show up during this time frame. After waiting the entire morning, I received a call from a CCD Couriers agent who connected me with the driver to confirm my address. The driver assured me that he was on his way and would arrive by 2 pm. Despite this assurance, by 3 pm, the driver still had not arrived. I received another call from the same agent informing me that the driver had gotten the address wrong and would not be able to make the delivery. This situation is extremely frustrating and unprofessional. How could the driver get the address wrong after we had just confirmed it on the phone an hour earlier? To add insult to injury, the agent then suggested rescheduling my delivery to next week after keeping me waiting the entire day. Rain Network South Africa, you need to seriously reconsider your partnership with CCD Couriers. This level of service is unacceptable and reflects poorly on your brand. I urge you to address these issues promptly to prevent future occurrences and to ensure that your customers receive the service they deserve. I expect a prompt resolution to my delivery issue and better service in the future.
159 replies
34 months ago
A Disappointing Gardening Season: My Regretful Encounter with Livingseeds' Poor Seed Quality and Inadequate Courier Service
I had a disappointing experience with Livingseeds when purchasing seeds for my garden. Despite carefully following their guidelines and expectations, I found their seed quality to be extremely poor, leading to a frustrating gardening season. Furthermore, their choice of courier service only compounded the problem, resulting in a regretful and costly purchase. First and foremost, I meticulously followed all the guidelines provided by Livingseeds for optimal seed germination. I ensured the right soil conditions, proper watering, and appropriate sunlight exposure. However, despite my best efforts, a significant portion of the seeds failed to germinate. It was disheartening to see my time, effort, and money go to waste due to the unviability of the seeds. To add to my disappointment, Livingseeds' choice of courier service was undoubtedly a poor decision. The seeds took an excessively long time to arrive, well beyond the estimated delivery date. By the time they finally reached me, it was evident that the seeds had been mishandled during transit. What was most frustrating about this experience was the considerable amount of money I spent on these seeds. I had hoped for a fruitful and vibrant garden, but instead, I ended up with a collection of old and unviable seeds that failed to fulfill their intended purpose. It is incredibly disappointing to invest a significant amount of money and effort into a product only to be left with a feeling of regret. In conclusion, my experience with Livingseeds was highly unsatisfactory due to their poor seed quality and the detrimental choice of courier service. I regret spending a considerable amount of money on seeds that were old, unviable, and unable to meet their intended purpose. I hope Livingseeds takes this feedback seriously and makes the necessary improvements to provide better quality products and customer service in the future. As a consumer, I believe it is essential to be transparent about these experiences to help others make informed decisions before purchasing from Livingseeds.
0 replies
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1 Star
15 (100%)